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How to track your Fulfilled by AutoDS orders’ shipping status

Track and monitor your Fulfilled by AutoDS (FBA) orders directly from your Orders page.

Introduction

Tracking your Fulfilled by AutoDS (FBA) orders ensures you stay informed about shipment progress, meet delivery expectations, and address customer inquiries quickly.

This guide explains how to:

  • Monitor your FBA order status.

  • Check tracking updates.

  • Understand how AutoDS handles tracking from order placement to delivery.

Benefits

  • Automation: Tracking numbers are added automatically when available.

  • Centralized access: All tracking details are on your Orders page.

  • Transparency: Monitor every stage of the shipment.

  • Faster support: Access tracking details to resolve buyer questions quickly.

Quick Jump

  1. Start tracking your orders

  2. Possible issues & workarounds

  3. Frequently asked questions (FAQ)

Start tracking your orders

  1. Go to the Orders page

  2. Use the search bar or filters to locate the order (You can filter by Order Status, such as Ordered, Shipped).

  3. Once the order status changes to Shipped, a tracking number will appear.

  4. Click the tracking number to open the shipment details on 17track.

 

💡 Tip: To view detailed order logs, refer to the following article:

👉 Learn More: Order logs and tracking updates

 

 

Possible Issues & Workarounds

Issue Possible reason Solution
Tracking number not yet available The supplier has not uploaded it yet.

Wait 24–48 hours after the order status changes to Ordered.

AutoDS will update tracking automatically.

Contact us only if the ETA is today or has passed, and tracking is still missing.

👉 Learn More: How the Estimated Arrival Date Works
No tracking details or “invalid” status Tracking number is new or not yet active in the carrier’s system.

Wait a few hours and try again.

Click the carrier name and choose Official Website to check directly on the carrier’s page.


Frequently Asked Questions (FAQ)

Q: Why is there no tracking number yet? When will my order ship?
A: Orders depend on supplier processing and shipping times. Tracking becomes available after shipment. If the ETA has passed and the order is still not shipped, please submit a ticket.

  1. Go to the Orders page in your AutoDS account.
  2. Locate the relevant order and click the three-dot icon.
  3. Select “Create a ticket about the order.”
  4. On the new page, choose the option that best describes the issue.
  5. Submit your ticket.
    The Support Team will review the request and reply.

👉 Learn More: How to contact the Support Team

Q: Will tracking update on my selling channel?
A: AutoDS updates tracking on your selling channel according to the rules and availability of each platform. Even if the supplier provides tracking to AutoDS, your selling channel may not allow automatic updates.

AutoDS also does not update the order status to “Delivered”. This status changes only if:

  • The buyer confirms delivery.

  • You update it manually.

  • The selling channel confirms delivery automatically.

👉 Learn More: How to configure AutoDS automatic tracking numbers update system

Q: Why is there no tracking even though the order shows as Shipped or Delivered?
A: Some suppliers (e.g., eBay, Walmart) may ship without tracking. Submit a ticket so we can confirm and, if available, provide a delivery photo from the supplier.