Introduction
Managing your AutoDS subscription and payment methods is essential to ensure uninterrupted access to features that help grow your dropshipping business. This comprehensive guide covers everything you need to know about choosing the right subscription plan, updating your payment methods, accessing billing history, and managing your account balance.
You'll learn how to select and upgrade subscription plans, configure payment methods including credit cards, PayPal, Payoneer, and Link by Stripe, download invoices, and use the AutoDS Wallet for seamless fund management.
Subscription plans
AutoDS offers subscription plans tailored to your specific needs and divided by selling channels, including eBay, Shopify, Facebook, Wix, WooCommerce, Amazon, and Etsy. Each plan is designed to meet the specific requirements of the respective platform, ensuring you can scale your store efficiently and access the features you need to succeed in dropshipping.
The image below shows how you can explore the AutoDS pricing page to find the right subscription plan for your business.
Choosing the right plan ensures you have the features and capacity needed to run your business efficiently, with flexible options for multiple selling channels, cost efficiency through annual billing discounts, easy scalability as your business grows, and transparent listing and variation limits.
Click here to open the AutoDS pricing page, where you can review all available subscription plans, check their prices, and see which features are included for each based on your selling channel.
Tip: We recommend subscribing directly via the AutoDS website to ensure the most flexibility across selling channels. When you connect through external platforms, such as the Wix App Market, your AutoDS account will be limited to managing stores only from Wix. If you plan to sell on multiple platforms (such as eBay, Shopify, or Etsy), you'll need separate subscriptions for each channel to access their full functionality.
How to choose your plan
Choosing the right AutoDS subscription plan ensures you have the features and capacity needed to run your dropshipping business efficiently. Before choosing, there are a few aspects to consider:
Selling channel selection
Each selling channel has plans specifically designed to work with its requirements and features. Choose the platform you want to manage, such as eBay, Shopify, Facebook, Wix, WooCommerce, Amazon, or Etsy.
Click here to learn more about how to choose the best selling channel for your business.
Billing cycle options
Monthly plan: Recurring payments every 30 days, offering flexibility to adjust your subscription as needed.
Annual plan: Billed upfront with a 25% discount, recommended for long-term users committed to growing their business.
Plan tiers
Each plan offers different listing limits and features. Select the tier that aligns best with your current business size and growth expectations. Plans range from starter tiers for new sellers to enterprise-level options for established businesses.
To choose your AutoDS subscription plan:
Inside the pricing page, select your selling channel (eBay, Shopify, Facebook, Wix, WooCommerce, Amazon, or Etsy).
Click Compare all features to review listing limits and supported features for each plan.
Choose your billing cycle between monthly billing (recurring every 30 days) or annual billing (25% discount, billed upfront).
Select your plan tier based on your listing needs and business size.
Important: The number of listings in your plan represents the maximum simultaneous limit of items and variations (such as color, size, etc.) that you can have in your store at any given time. This is not a monthly limit but rather the total capacity your account can handle concurrently. You can check your current plan limits by going to Settings → Plans & Add-ons.
Example: The Import 200 plan allows up to 200 listings, including all variations, at the same time. If you have a product with 3 sizes and 3 colors, this counts as 9 variations toward your limit because 3 sizes multiplied by 3 colors equals 9 variations (3 × 3 = 9).
The image below shows how you can view your subscription details and check the maximum simultaneous limit of products and variations available for your plan.
Trial subscription period
AutoDS offers a trial period to help you explore the platform and test its features before committing to a full subscription. After the trial ends, you'll be charged according to the subscription plan you selected during signup.
The trial structure varies depending on how you sign up:
Standard trial: When you subscribe directly through the AutoDS website, you receive a 14-day trial for $0.99 per selling channel. This means you'll pay $0.99 for each selling channel you add, and each one will have its own 14-day trial period, allowing you to test the platform's features and functionality for that specific channel.
Affiliate and partner trials: If you sign up through an AutoDS affiliate or partner, the trial terms may differ. Each affiliate or partner may offer different discount rates or trial durations based on their specific agreement with AutoDS. Check with your affiliate or partner for details about their trial offer.
Note: Discounts and promotional coupons can only be applied during the registration process. You must use the coupon code or affiliate link when creating your account. Discounts cannot be applied to existing accounts after registration is complete.
Trial experience for new user service
AutoDS continually enhances the user experience by testing new features with select users under the new user service. This enhanced experience is part of AutoDS's commitment to continuous improvement and delivering the best possible service to users. If you're enrolled in this group, you'll benefit from the latest features and optimizations designed to support your dropshipping success.
Approximately 0.5% of new users under the new user service, who sign up with a credit or debit card through the official AutoDS website, will be enrolled in an enhanced subscription experience designed to provide better value and streamlined account management.
Enhanced trial benefits:
New users in the enhanced experience group receive a comprehensive 14-day trial per account, rather than per selling channel. This enhanced trial structure provides several advantages:
Multi-channel exploration: You can explore all available selling channels during your trial period when you subscribe through the official AutoDS website.
Flexible testing: During the trial, you can test and use all selling channels supported by AutoDS, giving you the flexibility to find the best fit for your business before committing to a specific channel.
Improved experience: The enhanced subscription model focuses on providing a more integrated and efficient user experience with improved features and functionality.
Payment method flexibility for enhanced users:
Users in the enhanced experience group have a streamlined payment structure designed for simplicity and efficiency:
Subscription payments: For subscription payments and regular AutoDS services, credit cards or debit cards are the only available payment methods. This means you can update your payment method at any time, but only to another credit or debit card. PayPal and Payoneer are not available as payment options for subscriptions in the enhanced experience.
FBA managed balance: For FBA managed balance only, you can add PayPal or Payoneer as alternative payment methods, giving you more flexibility in how you fund your orders through the Fulfilled by AutoDS service.
Subscription policies
Understanding the policies that govern your AutoDS subscription helps you make informed decisions about plan changes and billing.
Topic | Details |
Upgrade charges | You'll be charged the price difference between your current plan and the higher-tier plan, prorated based on your remaining billing cycle. The upgrade takes effect immediately. |
Downgrade charges | The new lower plan price will apply starting from your next billing cycle. You'll continue to have access to your current plan features until the end of your current billing period. |
Switching from yearly to monthly | To downgrade from a yearly plan to a monthly plan, you must contact AutoDS Support via live chat or by submitting a support ticket. |
Refund policy | Plan changes, including upgrades, downgrades, add-ons, and trial payments, are non-refundable as stated in the AutoDS Terms of Service. |
Listing limit | Your plan's listing capacity refers to the total number of active products and their variations in your store simultaneously, not a monthly limit. Variations are calculated by multiplying all available options. For example, a product with 3 sizes and 3 colors equals 9 variations. |
Changing plans during trial | If you upgrade during the trial period, you'll be charged immediately, and your trial will end. To change plans without ending your trial, please contact AutoDS Support. |
Plan limit reached | If you reach the product and variation limit of your plan, you will need to either delete some products and variations or upgrade to a higher plan. Until you do so, your stock and price monitors will be paused, and you won't be able to add any new products to your account during this time. |
How to upgrade or change your plan
AutoDS allows you to upgrade, downgrade, or switch between monthly and annual billing at any time to accommodate your business needs.
To upgrade, downgrade, or change your AutoDS subscription plan:
Go to your AutoDS Account and click "Settings" at the bottom-left corner.
Click "Plans & Add-ons" at the top of the Settings page.
Review the available plans and click "Upgrade Plan" next to your desired subscription tier.
If you don't see your preferred plan listed, click "Pick the right package for you" to open a dropdown menu displaying all available plans.
Select your preferred billing cycle by choosing either Annual (with 25% discount) or Monthly billing.
Choose your desired plan tier based on your listing needs and business size.
Review the confirmation pop-up that displays the upgrade cost and your current payment method. You can change your payment method before confirming, if needed.
Confirm your selection, and your plan will be updated immediately.
The image below shows how you can upgrade, downgrade, or change your AutoDS subscription plan to better fit your business needs.
The image below shows how you can select your preferred billing cycle (Annual or Monthly) and plan tier.
Note: If you were recently charged for a higher-tier plan and would like to downgrade to a lower-tier plan, the new lower plan price will only apply starting from your next billing cycle. Plan changes, including upgrades and downgrades, are non-refundable as stated in the AutoDS Terms of Service. You will continue to have access to your current plan features until the end of your current billing period.
Tip: Annual billing provides a 25% discount and is recommended for long-term users committed to growing their dropshipping business. If you need more than 100,000 listings, click Contact Sales to schedule a meeting with the AutoDS team to discuss enterprise options.
Add-ons
AutoDS offers specialized add-ons designed to make your journey as a successful dropshipping entrepreneur easier and more efficient. These features provide automated solutions, expert guidance, product sourcing, and team management capabilities, allowing you to focus on growing your business while AutoDS handles the operational details.
Note: Add-ons are billed separately from your subscription plan and can be enabled or disabled at any time according to your business needs.
Add-on | Description | Price |
Orders Processor | Automates the entire ordering process, including FBA, Auto-Order, and Semi-Automation. Also includes Order Scan (Anti-Theft), which sends email alerts for orders found in your Amazon account but missing in AutoDS, helping you catch mistakes or suspicious activity.
Check how to enable the Orders Processor add-on in the next session. | $9.90/month with a 14-day trial, after enabling. |
Product Finding Hub | Helps you discover best-selling products with detailed analytics and insights.
| $14.97/month with no trial period. |
Mentorship Program | Provides expert mentorship to grow your business with step-by-step guidance from experienced professionals.
| $39.97/month with a 14-day trial, after enabling. |
VA Users | Allows you to create accounts for Virtual Assistants to help manage your store securely with controlled access permissions.
| $14.97/month with a 14-day trial, after enabling. |
Create UGC | An AI-powered video creation tool that produces UGC-style videos for ads and social media without filming. Generate marketing videos featuring realistic AI avatars by simply pasting product links from Amazon, AliExpress, or other marketplaces. Videos are optimized for TikTok, Instagram, YouTube, and Facebook.
To enable this add-on, you must sign up on the Create UGC website using the same credentials as your AutoDS account. When you use matching credentials, the add-on automatically syncs to your AutoDS account and appears in your Plans & Add-ons tab for easy management. Important: If you sign up with different credentials, the Create UGC add-on will not sync to AutoDS and will not appear in your Plans & Add-ons tab.
| $39.90/month with no trial period. |
Note: If you enabled an add-on during registration, it will be automatically activated, and the trial period will start immediately along with your account. However, if you did not enable the add-on when signing up, you will need to manually activate it in the Plans & Add-ons section to start using the trial period for add-ons that offer a trial. The trial period for manually activated add-ons begins only when you enable them, not from your initial registration date.
How to enable the Order Processor add-on
To enable the Order Processor add-on and automate your order fulfillment process, follow these steps:
Navigate to Settings in your AutoDS account.
Click on Plans & Add-ons from the menu.
Scroll down to locate the Order Processor add-on card.
Review the add-on information, which includes the monthly cost of $9.90/mo (billed separately from your subscription plan).
Click the Save your time button on the Order Processor card to begin the activation process.
A confirmation modal will appear showing your order details and the add-on price. Review the order information displayed in the confirmation modal.
If you have a coupon code, click I have a coupon! to apply your discount.
Click the Confirm button to complete the activation and enable the Order Processor add-on.
Once confirmed, the Order Processor will be active, and you can configure your automation settings.
The image below illustrates how you can enable the Order Processor add-on.
Tip: You can watch this video tutorial to enable and see the Order Processor in action.
When to enable the Order Processor
After enabling the Order Processor, you need to activate your preferred automation method in the Orders Settings by checking either the "Automatic orders" option or the "Process orders using the Fulfilled by AutoDS service" option.
The Order Processor add-on should be enabled when you want to automate your dropshipping order fulfillment using one of these methods:
Auto-orders (semi and full automation): This option allows you to use semi-automation or full automation for order processing. To use automatic orders, you need to have a buy account configured.
Learn more about Auto-Order (semi and full automation) here.
Fulfilled by AutoDS service: This option enables you to process orders using the Fulfilled by AutoDS fulfillment service, which handles order processing on your behalf.
Learn more about the Fulfilled by AutoDS (FBA) service here.
Payment methods
AutoDS supports multiple secure payment methods to give you flexibility in managing your account billing. You can choose from credit cards, debit cards, Link by Stripe, PayPal, or Payoneer to pay for your monthly subscriptions, credits, or add-ons purchased in your AutoDS account. Each payment method offers unique benefits, and you can switch between them at any time from your Account & Billing settings.
Available payment methods:
Debit or credit card: Direct payment using major credit or debit cards with secure encryption.
Link by Stripe: A secure, one-click checkout option that stores your payment and shipping details for faster future purchases on AutoDS and other Stripe-powered websites.
PayPal: Connect your PayPal account for convenient online payments with buyer protection.
Payoneer: Link your Payoneer account for international payments, currency conversion, and seamless fund management through the AutoDS Wallet.
Important: For users enrolled in the enhanced new user service subscription experience, credit or debit cards are the primary payment methods for subscription and regular services. However, you can add PayPal or Payoneer as payment methods specifically for the FBA managed balance, providing additional flexibility for order fulfillment.
How to update your payment method
Updating your payment method in AutoDS is a straightforward process that ensures your subscription and services remain active. Whether you need to replace an expired card, switch payment providers, or set up a new billing method, you can manage everything securely from your account in just a few clicks.
To access your payment method settings and make updates:
Click the Settings icon at the bottom-left corner of your AutoDS account.
Go to the Account & Billing section at the top of the Settings page.
Click Edit next to Payment Method.
In the pop-up window that appears, select the payment method you prefer to use.
The image below shows how you can update your payment method.
Use a debit or credit card
To pay with a credit or debit card:
In the payment method pop-up window, select Debit/Credit Card.
Enter the cardholder's name exactly as it appears on the card.
Enter your card number, expiration date, and CVV security code.
Click Save to confirm and activate your new payment method.
Connect your Link account
Link by Stripe is a secure, one-click checkout option that stores your payment and shipping details for faster future purchases on AutoDS and other Stripe-powered websites. This payment method streamlines the checkout process and provides enhanced security through Stripe's platform.
To set Link as your payment method:
Select Link as your payment method in the Debit/Credit Card tab.
You'll be redirected to the Link (Stripe) login page in a new window.
Sign in with your saved credentials and confirm the verification code sent to your email or phone.
Return to AutoDS after completing authentication and click Save to finalize the connection.
Connect your PayPal account
PayPal offers a convenient and secure way to manage your AutoDS payments with buyer protection and easy account management.
To use PayPal for your payments:
Select PayPal in the payment method pop-up window.
A secure login window will appear, prompting you to log in to your PayPal account.
Confirm the connection and grant the necessary permissions if prompted by PayPal.
Click Save to complete the update and activate PayPal as your payment method.
Connect your Payoneer account
Payoneer provides international payment capabilities and seamless integration with the AutoDS Wallet for enhanced fund management.
To set Payoneer as your payment method:
Select Payoneer as your payment method in the pop-up window.
You'll be redirected to the Payoneer login page.
Sign in using your Payoneer credentials and approve the billing authorization when prompted.
Return to AutoDS after completing authorization and click Save to finalize the connection.
Click here to learn more about AutoDS Wallet and how to transfer and move funds between AutoDS and your Payoneer account.
Important: After updating your payment method, it may take up to 12 hours for the system to recognize the change and up to 48 hours to reattempt the charge if a previous payment failed. Each time you update your payment method, the 48-hour retry window resets automatically. Make sure your new payment method has sufficient funds available to avoid any interruptions to your service. If the charge fails after the retry period, your account may be placed "On hold" and temporarily paused until the payment is successfully processed.
AutoDS Wallet
AutoDS has partnered with Payoneer, one of the world's largest financial platforms, to provide the AutoDS Wallet, a seamless way to manage your dropshipping finances directly within AutoDS. This integration allows you to connect your Payoneer account to easily receive payments, move funds, convert currencies, and pay for business expenses all in one place.
When you connect your AutoDS Wallet with Payoneer, you unlock powerful financial management capabilities:
Receive sales with zero fees: Receive your dropshipping sales directly to a Payoneer-issued USD bank account with zero landing fees, maximizing your revenue.
Free business payments: Pay business expenses using the Payoneer card for free, eliminating transaction fees.
Save on currency conversions: Save up to 2% on currency conversions when dealing with international transactions.
Earn cashback: Earn up to 1% cashback on card spending or PPC advertising expenses, providing additional savings.
Note: AutoDS does not keep any commissions on your sales when using the AutoDS Wallet. All funds received go directly to your Payoneer account for your use.
Set up AutoDS Wallet
To connect your Payoneer account to the AutoDS Wallet:
Go to your AutoDS account and open the AutoDS Wallet section from the left-hand menu or by clicking the arrow icon in the top-right corner.
Connect or create a Payoneer account by choosing one of the following options: If you already have a Payoneer account, click I already have an account and log in with your credentials. If you don't have a Payoneer account yet, click Sign up to Payoneer and create a new account.
Start using your Wallet features after the connection is established:
Click My Account Details to view your account information and current balances across different currencies.
Click Withdraw to AutoDS Balance to move funds or convert between supported currencies as needed.
Track all Payoneer bank account transactions directly from the Wallet interface.
Check your transaction history according to date, amount, and description to maintain accurate financial records.
The image below shows how you can access the AutoDS Wallet.
Click here to create a Payoneer account if you need to set up a new account.
Payment history and invoices
The AutoDS Account & Billing section provides a centralized location where you can view your payment history, download invoices, check your next billing date, and manage active discounts. This section gives you complete visibility into all subscription and service payments made through your AutoDS account, helping you maintain accurate financial records for your dropshipping business.
Access Account & Billing
To access your payment history and billing information:
Log in to your AutoDS account using your credentials.
Go to the bottom-left corner of your screen and click the Settings icon.
On the Settings page, select the Account & Billing tab at the top of the page.
The Account & Billing section provides several key features to help you manage your financial information:
Feature | Explanation |
1. Change password | Update your AutoDS login password directly from the Account & Billing area to keep your account secure and protect your business information. |
2. Edit your payment method | Change or update the card or payment method used for your subscription and add-ons. |
3. Next billing cycle | View your next billing date and the upcoming charge amount so you can plan expenses in advance and ensure sufficient funds are available. |
4. Payment history | Access a complete record of your monthly payments with detailed information, including date, invoice ID (invoice number), item details, and the total prices paid for each transaction. |
5. Active discounts | See any active discounts applied to your account for full visibility of current pricing and savings, including promotional codes or annual billing discounts. |
6. Download invoices | Download invoice PDFs for your records directly from each payment line for accounting, tax purposes, or reimbursement requests. |
Note: You can request to include additional details on future invoices, such as company name, VAT ID, and business address. Contact AutoDS Support to add these details to your future invoices.
Possible issues and workarounds
Below are common issues you may encounter when managing your subscription and payment methods, along with practical solutions to resolve them:
Issue | Solution |
Edit button not visible | Refresh the page or clear your browser cache and cookies. If the issue persists, try using a different browser or contact AutoDS Support. |
PayPal or Payoneer not available | Check region availability and ensure your PayPal or Payoneer account status is active and verified. Some payment methods may have regional restrictions. |
Card or PayPal declined | Try using a different payment method or contact your bank or payment provider to verify there are no restrictions on your account. Ensure sufficient funds are available. |
Payment fails after update | Re-enter your payment information carefully, checking for any typos or errors. If the issue persists, try a different payment method or contact your payment provider. |
Unable to save changes | Clear your browser cache, try using another browser, or contact AutoDS Support for assistance. Ensure you have a stable internet connection. |
Cannot see a recent payment | Payments can take up to 24 hours to appear in your payment history. Try checking again later. If it still doesn't show after 24 hours, contact AutoDS Support. |
Invoice download link not working | Refresh the page and try again. If needed, use a different browser or clear your cache and cookies. Ensure pop-ups are enabled for the AutoDS website. |
Trouble connecting Payoneer account | Double-check your login credentials, ensure you have a stable internet connection, and verify that your Payoneer account is fully verified and active. |
Currency conversion not processing | Confirm sufficient funds exist in the source currency. Refresh the page or try reconnecting your Payoneer account to the AutoDS Wallet. |
Cannot move funds from the Wallet to AutoDS Balance | Ensure your Payoneer account is properly connected to the AutoDS Wallet and has sufficient available funds for the amount you intend to move from the wallet to your balance. |
Frequently asked questions (FAQ)
Are subscription plans shared across multiple selling channels?
Are subscription plans shared across multiple selling channels?
AutoDS subscription plans are not shared across multiple selling channels. Each selling channel requires its own separate subscription to access the full features and functionality designed specifically for that platform. If you operate on eBay and Shopify, for example, you need to purchase separate subscriptions for each channel.
Can I switch between monthly and annual billing?
Can I switch between monthly and annual billing?
You can switch between monthly and annual billing at any time. However, if you switch during the trial period, the trial will end immediately and the new billing cycle will activate right away. Annual billing provides a 25% discount and is recommended for long-term users.
What happens if I exceed my plan's listing limit?
What happens if I exceed my plan's listing limit?
If you exceed your plan's listing limit, your account will not allow additional uploads until you either upgrade to a higher plan or remove existing listings to free up capacity. Your stock and price monitors will also be paused until you're back within your plan limits.
What happens if my payment fails?
What happens if my payment fails?
If your payment fails, AutoDS will automatically retry the payment over a set period of up to 48 hours. If the payment continues to fail after multiple retry attempts, your account status may change to "On Hold" or "Inactive" and be deactivated after 30 days of non-payment.
I subscribed via my Shopify store. Can I update my payment method?
I subscribed via my Shopify store. Can I update my payment method?
If your AutoDS subscription is connected to your Shopify store, all subscription and payment changes must be made directly via Shopify. You cannot update the payment method from within AutoDS if you subscribed through Shopify.
I updated my payment method, but nothing was charged. Why?
I updated my payment method, but nothing was charged. Why?
After updating your payment method, the system may take up to 12 hours to detect the change and up to 48 hours to retry the transaction if there was a previous failed payment. Your next regular billing charge will process according to your normal billing cycle.
Is my payment information secure?
Is my payment information secure?
All payment data is encrypted and processed through secure payment gateways that comply with international financial standards. AutoDS uses industry-standard security measures to protect your financial information.
Will my billing date change when I update the payment method?
Will my billing date change when I update the payment method?
Your billing cycle remains the same when you update your payment method. The new payment method will be used for the next scheduled charge on your existing billing date. The billing cycle only changes if you modify your subscription plan or billing frequency.
How are invoices organized when I manage multiple stores?
How are invoices organized when I manage multiple stores?
Invoices are organized at the account level rather than per individual store. Each invoice reflects all subscriptions and add-ons under your AutoDS account, providing a consolidated view of your billing across all stores.
Where can I find invoices related to my Managed Balance?
Where can I find invoices related to my Managed Balance?
Managed Balance invoices are not displayed in the Account & Billing section. To access invoices related to your FBA balance and order fulfillment, open your Managed Balance panel directly from the AutoDS menu.
Can I use Payoneer for all AutoDS-related payments?
Can I use Payoneer for all AutoDS-related payments?
Yes, once your Payoneer account is connected to AutoDS, you can use it to cover various AutoDS-related payments including Auto-Orders, subscription payments, and other transactions, depending on your account configuration.
How do I know if I'm enrolled in the enhanced subscription experience?
How do I know if I'm enrolled in the enhanced subscription experience?
If you signed up through the official AutoDS website using a credit or debit card and were automatically enrolled in the enhanced experience, you'll have access to the extended 14-day trial per account with multi-channel access. You can verify your trial details and subscription type in your Account & Billing settings.