Introduction
The Orders page is where you can see and manage all your dropshipping orders across all your stores in one place. From this page, you can track order statuses, filter and find specific orders, edit order details before fulfillment, export order data, and troubleshoot orders that are missing or not processing correctly.
Benefits of mastering the Orders page:
Monitor and manage all orders in one centralized location.
Automate order fulfillment and tracking updates to save time.
Customize your workflow with filters and export features.
Identify fulfillment issues quickly and take corrective action.
Edit order details before processing to prevent delivery errors.
Track estimated arrival dates without checking supplier sites individually.
Troubleshoot missing orders and resolve connection issues.
Orders page overview
If you want to see and manage all your orders in one place, the Orders page is your central hub for tracking, filtering, editing, and exporting orders across all your stores. From this page, you can find specific orders, check their status, export order data, and access individual order details.
The following tools and features are available on the Orders page:
Tool/Feature | Description |
1. Add filter | Use Add filter to find specific orders by status, buyer account, supplier, store name, date range, and more.
Click here to learn more about filtering your orders. |
2. Balance funds for Fulfilled by AutoDS (FBA) | In the top right area of the Orders page, you can see your current Managed Balance and AI Credits. Hover over the balance value to open a dropdown with two tabs:
|
3. Auto-Order credits | To check your available Auto-Order Credits, look at the right side of the Orders page, below the Managed Balance. Click Buy Credits to purchase additional credits. These credits are required for Auto-Order automation to work. |
4. Customize display | Click the three lines (|||) icon to customize which columns appear on your Orders page. You can disable, enable, and rearrange columns to create a personalized view, as explained here. This allows you to focus on the information most relevant to your workflow. |
5. Export | Next to the Customize Display icon, click the Export icon to download your order data. A window will open asking you to confirm your email address. Click Export to download a CSV file of all orders that match your current filters. |
6. Product image | Click any product image to open a detailed pop-up containing the Buyer, Order, and Product tabs. |
Orders table view
The Orders page displays the following columns for each order. If you are not sure what a column means, the table below explains each one:
Field | Description |
Title | Product name as listed in your store. |
Date | Date when the order was placed or registered in AutoDS. |
Status | Current order status, such as Pending, In Order Progress, Ordered, Shipped, Delivered, or Canceled. |
Automation | Shows how the order is being fulfilled.
|
Estimated Arrival | The Estimated Arrival column in your Orders Page contains the estimated delivery date based on the supplier's shipping timeframe to the buyer's region. |
Note | Click the note icon to add a custom note or reminder to a specific order. |
Edit (Quick Actions) | Click the three dots menu to edit order details, send the order to automation, mark it as paid, view order logs, or open the source product. |
Sourcing Request | Use the Sourcing Request option to request alternative sourcing when your current supplier does not meet your needs, or when your order is unmonitored, and you need help finding the right product or supplier. |
Tracking Number | The supplier's tracking number. Click it to view the real-time shipping status on the carrier's website. |
Item ID | Product's ID on both the supplier site (Buy Item ID) and your selling channel (Sell Item ID) for easy reference. |
Buyer Username | Username of the buyer on your selling channel platform. |
QTY | The quantity of items purchased in this order. |
DAS (Days Awaiting Shipment) | Number of days that have passed since the order was placed while still awaiting shipment from the supplier. |
Customer | Buyer's full name for shipping purposes. |
Address | Complete shipping address where the order will be delivered. |
Store | Name of the store where the order was placed, useful if you manage multiple stores. |
Price | Displays both the supplier price (buy price) and the selling price on your channel. |
Profit | Calculated profit made from this order after deducting costs and fees. |
Fee/Tax | Taxes and fees from the supplier, which are auto-calculated when using AutoDS automation. |
Order ID | Includes both Buy Order ID from the supplier and Sell Order ID from your selling channel. |
Tags | Custom tags you've added for easier order management and filtering. |
) means the order is using
) means the order is using 
Customize your table view
In the Orders Page, click the three lines (|||) icon to customize your orders table view:
From the Customize Display window, toggle columns on or off to show or hide them.
Click and drag any column below the divider line to reorder it.
Click Update to save your changes.
The following columns are available:
Fixed columns (always visible, cannot be reordered): Name, Status, and Estimated Arrival.
Date: Can be hidden, but cannot be reordered.
Customizable columns (can be hidden or reordered): Sourcing Request, Tracking Number, Item ID, Buyer Username, QTY, DAS, Customer, Address, Store, Price, Profit, Tax, Order ID, and Tags.
Estimated Time of Arrival (ETA) column
The Estimated Arrival column on your Orders page shows the expected delivery date for each order, based on the supplier's shipping information. This timeframe varies depending on the shipping method you selected in your Supplier Settings when uploading the product. For example, if you're dropshipping from Amazon, the delivery date shown on the Amazon order page is the date AutoDS will display in the ETA field.
All orders processed via Fulfilled by AutoDS (FBA) or Auto-Order automatically display an estimated time of arrival (ETA).
Accuracy considerations: ETAs are estimates and may change if transit delays occur. Tracking information updates in AutoDS typically occur 6 to 12 hours after the supplier ships the order. For the latest updates, track your shipment directly on the carrier's website using the tracking number provided in your order.
Learn more about how to check your order logs and tracking updates here.
Export orders with accurate dates
If you need to export your orders with the exact date on your report, to reflect orders sorted by your local date rather than UTC, use the following workaround:
Filter your orders by date range on the Orders page.
Export the file.
Open the exported CSV file and press Ctrl + A to select all content. Click Data → Advanced settings.
Enable "Data has a header row", select the Created Date column, and click Sort.
The file will now display orders sorted by the date they were placed, allowing you to accurately separate orders by day.
Filtering orders
If you want to find specific orders on your Orders page, use the Add Filter option to narrow results by status, supplier, store, date, price, tags, IDs, tracking, and more. You can combine multiple filters, save filter combinations for reuse, and control how filters work together using Match All or Match Any logic.
To filter your orders:
On the Orders page, click Add Filter.
Select a filter category and set the criteria you want to use.
Click Add Filter again to add more filters and refine your results.
To control how multiple filters work together, select Match All to show only orders that meet every condition, or Match Any to show orders that meet at least one condition.
To save a filter combination for future use, click Save and give the view a custom name.
To reuse a saved filter, click Saved Filters and select the view you want to apply.
To remove filters, click the x next to an individual filter, or click Clear to remove all filters at once.
Note: Filters remain applied until you clear them, refresh the page, or log out. To delete a saved filter, open Add Filter, select the saved filter, and click the trash icon.
Available filter categories for orders
The only filter categories available on the Orders page are listed below:
Filter category (A–Z) | Description |
Address | Filter orders by shipping address details. |
Buyer Account | Filter by the buyer account used for Auto-Order automation. |
Buyer Name | Filter orders by the buyer's full name. |
Buyer Username | Filter by the buyer's username on your selling channel platform. |
Buy Item ID | Filter by the product ID from the supplier's catalog. |
Buy Order ID | Filter by the supplier's order number. |
Buy Price / Sell Price | Filter orders by price ranges for both supplier costs and selling prices. |
Days Awaiting Shipment | Filter by the number of days orders have been waiting for shipment. |
Item ID on site / Sell Item ID | Filter by the product ID in your store or marketplace. |
Note | Filter orders by the custom notes you've added. |
Product Title / Title | Filter by the product name as listed in your store. |
Profit | Filter orders by profit amount. |
Region | Filter by shipping destination region or country. |
Sample Order | Filter to show only sample orders created for testing purposes. |
Sell Item ID | Filter by the product ID in your selling channel. |
Sell Order ID | Filter by your store's order number. |
Sold date | Filter orders by the date they were placed or sold. |
Sold Quantity | Filter by the quantity of items purchased in each order. |
Status | Filter by current order status (Pending, Ordered, Shipped, Delivered, Canceled, etc.). |
Supplier | Filter orders by the supplier source (Amazon, AliExpress, etc.). |
Tags | Filter by custom tags you've added for organization. |
Tracking Number | Filter by shipping tracking numbers. |
Order statuses
Every order on your Orders page displays a status that shows where it stands in the fulfillment process. The status you see depends on whether you are using Fulfilled by AutoDS (FBA), Auto-Order automation, or handling orders manually.
Before reviewing the statuses below, keep the following in mind:
The order statuses visible in AutoDS, such as Pending, Ordered, Shipped, or Delivered, are for your internal reference only. AutoDS does not send or update order status notifications to your selling channel.
When using FBA or Auto-Order automation, do not manually change order statuses. Manual changes only update what you see in AutoDS and do not communicate with suppliers or trigger fulfillment actions. The system will automatically update the status once the order is processed, which may take up to 24–48 hours.
The only safe manual status change is from Pending or Error (Failed) to Send to Auto-Order, which is the correct way to trigger automation after fixing an order issue.
For manual order handling only, Pending is the only status shown automatically. You must update all other statuses yourself as the order progresses.
The following statuses may appear on your Orders page. Each one is explained below, including what it means and what action, if any, is required.
Pending
If your order status is Pending, the order is waiting for your action or for automation processing, according to your Orders Settings configuration for this supplier.
For FBA orders: If the "Automatic orders" checkbox is disabled, the order remains in Pending until you manually change the status to Send to Auto-Order. AutoDS then processes it through FBA.
For Auto-Order: If both checkboxes are disabled, the order stays in Pending until you manually change the status to Send to Auto-Order. AutoDS then processes it through your buyer account.
In Order Progress
If your order status is In Order Progress, the order is being managed by AutoDS automation. This status has two variations, each with a different meaning:
Yellow background: The order is queued and waiting to be processed. This stage can take up to 48 hours before moving to the next stage.
White background: The order is actively being processed and will soon update to either Ordered or Error (Failed), depending on the result. Do not make any changes to the order while it is in this stage, as this can cause duplicate orders or stop processing completely.
Processing typically completes within 48 hours. High order volumes may affect processing times.
For FBA orders: If your FBA order is stuck at In Order Progress for more than 72 hours, please let us know so we can investigate further.
Ordered
If your order status is Ordered, the order has been successfully placed with the supplier, payment has been processed, and the supplier has confirmed receipt.
The Ordered status will persist until the supplier ships the order and generates a tracking number. Some suppliers require 3 to 4 business days (excluding weekends) to process and prepare items for shipment. During peak seasons or sales events, handling times may be longer than usual.
The system will automatically fetch and add the tracking number once available. Check the Estimated Arrival column to see when your order is expected to be delivered.
Do not manually change the order status when using AutoDS automation, as this can interfere with tracking synchronization and order management.
Shipped
If your order status is Shipped, the supplier has shipped the order, and AutoDS has captured the tracking number. Click the tracking number to view the real-time shipping status on the carrier's website.
The system automatically checks tracking information every 6 to 12 hours and updates the order logs.
For FBA orders from Amazon suppliers: An Amazon screenshot will be attached to the order, showing detailed delivery information.
For Auto-Order automation: Automatic tracking retrieval works only for AliExpress and Amazon orders. For other suppliers, AutoDS does not automatically retrieve or update tracking information from the supplier or carrier when you are using Auto-Order with your own buyer account. Log in to your buyer account directly for the most current shipping information.
To learn more about tracking updates, click here.
Delivered
If your order status is Delivered, tracking information confirms that the order was successfully delivered to the buyer's address.
For FBA orders: Click the tracking number to access proof of delivery, including photos, signatures, or delivery notes, which can be used for dispute resolution. AutoDS does not automatically retrieve or update tracking information from the supplier or carrier when you are using Auto-Order with your own buyer account.
For Auto-Order: The system detected the Delivered status by checking tracking in your buyer account. No action is needed unless the buyer reports an issue. To verify delivery, check the supplier's website directly using your buyer account credentials.
AutoDS does not automatically sync the Delivered status to your selling channel.
To learn more about how to access proof of delivery and use order logs for dispute resolution, click here.
Canceled
The Canceled status is for your internal use only. Changing an order status to Canceled in AutoDS does not cancel the actual order with the supplier. Once an order reaches In Order Progress (white background) or Ordered status, the automation is already in progress, and the order cannot be stopped through AutoDS.
For Auto-Order automation: To cancel an order, do it directly using your buyer account.
For FBA orders: Click here to learn more about canceling FBA orders.
Awaiting Payment
If your order status is Awaiting Payment, the buyer has not completed the payment yet. This usually happens on selling channels that allow buyers to place orders before payment is finalized, such as eBay.
What to do:
Wait for the buyer to complete the payment.
Once payment is confirmed, manually change the status to Mark as Paid.
In some cases, the status updates automatically when your selling channel confirms payment.
Payment Revision
The order status Payment Revision appears only for orders placed on AliExpress using the Auto-Order full automation method, and means that the payment was not completed automatically.
What to do:
Log in to your AliExpress buyer account.
Complete the payment manually.
After payment, the order status will update to Ordered automatically.
Error (Failed)
If your order status is Error (Failed), AutoDS was unable to process the order. To find out why, locate the ! icon to the right of the order status and hover over it to view the specific failure reason.
Common causes for failed orders include:
Stock unavailability.
Pricing discrepancies.
Address problems.
Technical errors.
Unsupported supplier for auto-ordering.
If you were unable to resolve the error, please let us know with detailed information and an error description so we can help you investigate.
For detailed solutions, refer to:
Important: If a supplier enforces a maximum quantity per buyer, for example, "1 per customer", and an order exceeds this limit, the automated order will fail. AutoDS does not split the order into multiple purchases or use additional buyer accounts to bypass supplier restrictions. In such cases, process the order manually.
Insufficient Funds (For FBA orders only)
If your order status is Insufficient Funds, your FBA balance is lower than the combined maximum buy price of orders currently in the In Order Progress status.
What to do:
Add funds to your Fulfilled by AutoDS balance.
Review the dedicated guide for resolving insufficient funds errors.
Request Return (For FBA orders only)
If your order status is Request Return, the order was delivered, and you can initiate a return for the buyer through Fulfilled by AutoDS.
What to do:
Submit a return request using the FBA service.
Return In Progress (For FBA orders only)
If your order status is Return In Progress, the supplier is processing the return request and preparing the return label.
What to do:
Wait 24 to 48 hours for the return label to be generated.
Click the Return Label icon next to the order.
Download and share the label with the buyer so they can ship the item back.
To learn more about return requests for FBA orders, click here.
Return Failed (For FBA orders only)
If your order status is Return Failed, the return request could not be completed. Hover over the error icon to view the specific failure reason and take action based on the explanation provided.
Common causes include:
The return window expired.
The product is not eligible for return.
Required documentation is missing.
If you have proof that the return should be accepted, please share it with us, including photos, videos, or screenshots.
Return Completed (For FBA orders only)
If your order status is Return Completed, the return has been processed, and the refund has been issued to your Fulfilled by AutoDS balance. In some cases, a return may be completed without the buyer physically sending the item back.
What to do:
Go to Purchase History in AutoDS.
Search for the order using the Sell Order ID to verify the refund.
Avoid manual status changes when using AutoDS automation
When using Fulfilled by AutoDS (FBA) or Auto-Order automation, manually changing order statuses only updates what you see in AutoDS. It does not communicate with suppliers or trigger any fulfillment actions, and can cause your order to stop processing correctly.
If you changed an Error (Failed) or Pending status to Ordered:
The order status changes visually in AutoDS, but the order is never placed with the supplier, and the customer's order is not fulfilled. To fix this, change the status to Send to Auto Order. If the error persists, please let us know with detailed information so we can investigate further.
If you changed an In Order Progress status to any other status:
Automation can lose track of the order, leading to duplicate orders or a complete stop in processing. Do not make any further changes. Wait 24 to 48 hours for the system to recover. If the order is still not processing after this period, please let us know with detailed information and screenshots.
Orders settings
The Orders Settings section, located in your Supplier Settings, is where you configure how AutoDS handles order processing, tracking, automation, buyer phone numbers, maximum purchase limits, and automatic messages to buyers for each supplier.
These configurations apply across all orders from that specific supplier and directly control how orders appear and behave on your Orders page.
If you want to access and configure your Orders Settings, follow these steps:
Go to Settings in your AutoDS account.
Select Supplier Settings from the menu.
Choose the supplier you want to configure.
Open the Orders tab to view and edit automation settings.
Click Save after making your changes.
Important: The Orders Settings section controls how your orders are handled on the Orders page when using Fulfilled by AutoDS (FBA) or Auto-Order automation, and does not affect manual order handling.
Available configurations
The following configurations are all available in the Orders tab of Supplier Settings. Each one controls a specific aspect of how AutoDS handles your orders when using Fulfilled by AutoDS (FBA) or Auto-Order automation.
Setting | Description | Additional details |
Override customer's phone number | If your order fails because the customer did not provide a phone number, or because the phone number format is invalid, you can configure AutoDS to automatically replace it with a default number (999-999-9999) or a custom number before submitting the order to the supplier. | Some suppliers require a valid phone number for shipping purposes, even when customers do not provide one during checkout.
When 'Override customer's phone number' is enabled, AutoDS automatically replaces missing or invalid phone numbers with either the default placeholder number or your custom number before submitting the order to the supplier. |
Mark order as delivered automatically | If you want AutoDS to mark orders as Delivered automatically, enable this toggle and specify how many days after shipment the status change should occur.
| Behavior varies in some scenarios:
|
Set order as shipped | Control when AutoDS sets orders to "Shipped" status, by choosing one trigger from the 'Set orders as shipped' setting on the Orders tab:
 | Different selling channels have unique "Shipped" rules.
In the Orders tab > Supplier Settings, configure "Set order as shipped" with the appropriate trigger to match your store's policy and avoid late-shipment penalties. |
Tracking conversion (Available only with Fulfilled by AutoDS or Auto-Order automation) | If your selling channel does not accept any tracking number from your supplier, configure AutoDS to convert them to accepted formats like QTrack, Bluecare Express, or Tracking Conversion Generator.
| Some channels only accept specific carriers, so Tracking Conversion transforms unsupported tracking numbers into compatible ones for proper tracking.
The tracking conversion configuration will only appear in the Orders tab under Supplier Settings if the supplier supports this feature. If you don't see it, the supplier doesn't support it.
Example: Chinese supplier on eBay US store? Convert to QTrack/Bluecare to protect seller metrics. |
Maximum purchase order price | If the supplier's price is higher than when you uploaded the product, you may not want the order placed automatically at a much higher cost. To prevent this, you can set the maximum purchase order price in Supplier Settings > Orders tab.
| Supplier prices can change between the time you list a product and when a customer places an order. If you set a Maximum Purchase Price in AutoDS, and the current supplier price is higher than that, the auto-order (order processing) will fail with an "Exceeded Maximum Purchase Price" error. This allows you to review the order and decide whether to place it manually.
For example, if you set the maximum purchase price to $500 and the supplier price goes above $500, the auto-order will fail as a protection measure |
Maximum loss | If supplier prices go up after you list a product, an order that looked profitable at first could turn into a loss. To protect yourself from this situation, you can set the Maximum Loss you are willing to accept on an order.
| Set the Maximum Loss limit in the Orders tab of your Supplier Settings. If the actual loss on an order is higher than the limit you set, AutoDS will automatically fail the order so you can review it before deciding whether to place it manually.
Example:
If the supplier price later goes up to $32, the order results in a $2 loss. If your Maximum Loss is set to $1, the order will fail because the loss ($2) is higher than the limit you allowed ($1). |
Enable automatic messages to buyers (eBay API stores only) | If you have an eBay API store, you can enable Automatic Messages to send messages to customers automatically during different stages of the order process.
Because Automatic Messages is available only for eBay API stores, for other selling channels, the only option in the Automatic Messages section (in the Orders tab) is editing the gift message by clicking the ✎ icon. Availability depends on the supplier, since not all suppliers support this option.
| The Automatic Messages feature can send the following messages to your customers automatically:
All automatic messages are sent directly from your eBay account through AutoDS automation. Make sure your message content follows eBay’s communication policies to avoid warnings or account restrictions.
You can learn more about the customer support feature here. |
How to edit an order
You can edit an order in AutoDS while it has a Pending or Error (Failed) status. Once an order moves to In Order Progress, Ordered, or Shipped status, editing is no longer possible because the order is already being processed or has been placed with the supplier.
To edit an order:
Go to the Orders page and locate the order you want to edit using filters or search.
Click the product image or click the three dots (⋮) and select Edit Order.
A pop-up window opens with three tabs: Buyer, Order, and Product.
Make your changes in the appropriate tab.
Click Save to confirm.
Change the order status to Send to Auto Order to trigger automation with the corrected information.
If an edit is not listed in the table below, it is not available for that order.
Tab | Description |
Buyer | Edit the customer's full name, shipping address, and phone number. Use full location names with no abbreviations, English letters only (A-Z), and ensure all fields are complete. Correcting this information before fulfillment prevents delivery errors and failed orders. |
Order | View a full summary of the order, including the Buy Order ID, purchase date and time, current status, and tracking number. You can add tags such as "VA-Name" or "Holiday-Sale", add internal notes, update pricing, fees, buyer account information, and add tracking information manually if fulfilling the order without automation. The tracking number and shipping carrier are updated automatically when using automation. |
Product | Change the supplier for this specific order, for example, when the original supplier is out of stock, is not supported by AutoDS, or does not ship to the buyer's location. You can update the following fields: Supplier, Warehouse (US, CN, FR, etc.), Buy URL (paste the full product page URL), and Buy Variant ID (size, color, style).
The supplier can only be changed while the order is in Pending status.
Changes made in the Product tab affect only the current order and do not modify your product catalog or other listings. |
Note: If your order failed because the product is out of stock or unavailable, see the What to do when an order fails because the product is out of stock section below for the complete resolution steps.
Bulk edit multiple orders
If you need to update many orders at once, use the bulk edit feature to change multiple orders from Error (Failed) to Pending, or from Pending to Send to Auto-Order status at the same time.
To do so:
On the Orders page, use checkboxes to select the orders you want to update.
Or click Select All to choose all visible orders.
Click the ✎ (Edit) icon at the top of the list.
Choose the new status you want to apply.
Click Update.
Wait for the confirmation message.
Important: Bulk order changes apply immediately and cannot be undone. Always review your selection carefully before clicking Update.
Tip: To find specific orders faster, use filters before selecting orders for bulk editing. The Orders page displays 10 or 20 orders per page by default. To view more orders at once, scroll to the bottom right of the page and use the Show dropdown to select a higher number (10, 20, 50, 100, or 200).
This setting only controls how many orders are visible on the page and is not related to your subscription plan.
Unmonitored orders
If an order on your Orders page has an Unmonitored status, it means AutoDS cannot link the order to an active product in your account. This prevents AutoDS from applying automation features such as Fulfilled by AutoDS (FBA) order fulfillment, Auto-Order, price monitoring, and stock updates to that specific order.
Unmonitored orders
If an order on your Orders page has an Unmonitored status, it means AutoDS cannot link the order to an active product in your account. This prevents AutoDS from applying automation features such as Fulfilled by AutoDS (FBA) order fulfillment, Auto-Order, price monitoring, and stock updates to that specific order.
Why orders may not appear
If an order is not appearing on your Orders page, or if it shows as Unmonitored, this is usually caused by one of the following:
Product-related causes:
The product is untracked, meaning it is active on your store but not connected to AutoDS.
The listing was deleted before or immediately after the order was placed.
The product was purchased shortly before the listing ended.
There are no active listings in AutoDS for that product.
Connection or sync causes:
Your store token has been revoked.
Your store needs to be re-synced.
AutoDS is experiencing technical difficulties monitoring the listing.
Platform-specific limitations are preventing order sync.
What to do:
For unmonitored orders: Connect the untracked product to enable automation. See the Unmonitored Orders section below for detailed steps.
For connection issues: Check your store connection status and re-sync if needed.
For ended listings: You may need to process the order manually outside of AutoDS.
Note: The exact steps to resolve connection issues may vary depending on which selling channel you use. Always check your store connection status and product monitoring status first when troubleshooting missing orders.
Connect untracked products to enable order automation
To enable automation for orders with an Unmonitored status, you need to connect the untracked product to AutoDS. There are four ways to do this:
Option 1 - Connect via the Untracked Products page.
The Untracked Products page lets you connect products individually to enable AutoDS monitoring and automation features. Click here to check all the steps.
Option 2 - Bulk connect via CSV:
If you have multiple untracked products, you can connect them all at once using a CSV file. Click here to check all the steps.
Option 3 - Manually add the product directly to the order:
You can also connect an untracked product directly to a specific unmonitored order without going through the Untracked Products page.
To add a product directly to an unmonitored order:
Go to your Orders page and locate the unmonitored order.
In the Item ID column, click N/A - Add product.
Enter the Source ID, Supplier, and Region.
Click Add to connect the product to the order.
Option 4 - Use the AutoDS Product Sourcing Service:
The Sourcing Service can help you find and connect products for unmonitored orders, especially when you cannot locate the exact product from supported suppliers or need assistance finding better sourcing options.
To use the Sourcing Service for an unmonitored order:
Go to your Orders page and locate the unmonitored order.
Click the Sourcing Request button next to the order.
Submit your sourcing request.
Review the sourcing options provided by the AutoDS team.
Select your preferred option to connect the product and enable automation.
Important: You can use the Sourcing Service directly on unmonitored orders without fixing the status first. The service will handle finding and connecting the product for you.
Learn more about the AutoDS Sourcing Service here.
Note: Once you connect the untracked product to the order using any of these four methods, AutoDS will recognize the product and enable all automation features for that order, including order fulfillment, price monitoring, and stock updates.
Unmonitored orders with ended or inactive listings
If the listing has ended or is no longer active on your selling channel, the product cannot be imported or reconnected to the unmonitored order. In this case, you will need to fulfill the order manually from your buyer account.
To verify whether your listing is still active:
Go to your Orders page and locate the unmonitored order.
In the Item ID column, click the Sell Item ID to view the product on your selling channel.
Check whether the listing is active or has ended.
If the listing has ended, fulfill the order manually. Click here to learn more about manual order fulfillment.
Important:
Unmonitored orders are not supported by Etsy as a selling channel. If you sell on Etsy, all products must remain active in AutoDS to process orders.
Facebook Marketplace orders will not appear in AutoDS unless you configure the AutoDS Facebook Helper extension to monitor your Facebook listings.
"Untracked product not found" error
If you see the error "Untracked product(s) not found for item_id_on_site" when trying to add a product to an unmonitored order, the Buy URL is likely in the wrong format. The URL may be redirecting to the cart page instead of the product page itself.
To resolve this error:
Go to your Products page.
Enter the ID or URL of the product, select the supplier, and choose the warehouse region.
Click Edit now (Quick) and review the product details before uploading.
Click Save or Save and Import.
Go back to your Orders page and locate the unmonitored order.
In the Item ID column, click N/A - Add product.
Enter the Source ID, Supplier, and Region.
Click Add to connect the product to the order.
Recovering missing orders by selling channel
The steps to recover missing orders vary depending on your selling platform. Follow the section below for your store type.
eBay API stores
For eBay stores connected through API, follow these steps to recover missing orders:
Log in to your eBay Seller Hub and verify the order meets these criteria:
The order is marked as Paid.
The status shows "Get postage label" indicating it's ready for dispatch.
Confirm the listing is still active on eBay by searching for it in your active listings.
Confirm the listing is active on your AutoDS Products page by searching for the product using its title or product ID.
Click either the pencil icon or the product's image to open the editing options for this listing.
Check for any monitoring issues or error messages that might explain why the order wasn't imported.
If errors appear, provide us the error details and order information.
Renew your store token and re-sync the store by going to the Stores (left menu) section → three dots → Renew Token, then Re-sync store.
Wait for 2 hours after renewing your token and re-syncing your store for the orders to populate in your AutoDS account.
Important: The 2-hour waiting period is necessary for the system to fully process the token renewal and retrieve missing orders from eBay.
eBay non-API (MIP) stores
For eBay stores connected through the MIP (Manual Import Process) method, follow these troubleshooting steps:
Ensure your computer was on and the AutoDS eBay Manual Dropshipping Chrome Extension was active when the order came in, as MIP relies on the extension running to capture orders.
Keep Chrome open with the extension running continuously to sync products and orders automatically.
Select Run Orders Sync Now (Last 7 Days) to trigger a manual sync if orders are still missing.
If orders are still missing, provide us details and order information.
Shopify, Etsy, TikTok Shop, Wix, and WooCommerce stores
For these Shopify, Etsy, TikTok Shop, Wix, and WooCommerce, follow these recovery steps for missing orders:
Check if the listing is active on your AutoDS Products page by searching for the product using its title or product ID.
Click either the pencil icon or the product's image to open the editing options for this listing.
Check for any monitoring issues or error messages that might explain why the order wasn't imported.
If errors appear, send us the error details and order information.
Renew your store token and re-sync the store by going to the Stores (left menu) section → three dots → Renew Token, then Re-sync store.
Wait for 2 hours after renewing your token and re-syncing your store for the orders to populate in your AutoDS account.
Important: The 2-hour waiting period is necessary for the system to fully process the token renewal and retrieve missing orders from your selling channel.
Amazon stores
Important: Amazon stores require additional time for order synchronization. Wait at least 12 hours before troubleshooting, as Amazon orders naturally take longer to sync than other platforms. Amazon's API has longer processing times than other platforms, so patience is important when troubleshooting missing Amazon orders.
To recover missing orders from an Amazon store, follow these steps:
Check if the listing is active on your AutoDS Products page by searching for the product using its title or product ID.
Click either the pencil icon or the product's image to open the editing options for this listing.
Check for any monitoring issues or error messages that might explain why the order wasn't imported.
If errors appear, send us the error details and order information.
Renew your store token and re-sync the store by going to the Stores (left menu) section → three dots → Renew Token, then Re-sync store.
Wait up to 24 hours for orders to appear after token renewal and store re-sync.
If orders are still missing, send us details and order information.
Troubleshooting
If your order has an error or is not behaving as expected, use the sections below to identify the issue and follow the appropriate resolution steps.
Common issues and solutions with order editing
If you are having trouble editing an order, check the table below to identify the issue and follow the recommended solution.
Issue | Solution |
I can't edit my order - option grayed out | Orders can only be edited while they have a Pending or Error (Failed) status. Once the order moves to In Order Progress, Ordered, or Shipped status, editing is no longer possible because the order is already being processed or has been placed with the supplier. |
"Supplier not supported" error | The supplier linked to this order does not support Fulfilled by AutoDS (FBA) or Auto-Order automation. Switch to a supported supplier in the Product tab, or fulfill the order manually. |
Changes not saving | If your order changes are not saving, make sure all required fields are filled in and that there are no extra spaces in the Buy URL field. Refresh the page and try again. |
Wrong product after changing supplier | If you got the wrong product after changing the supplier fr your order, verify that the Buy URL and Buy Variant ID match exactly. Open the supplier's website and confirm you copied the correct link and variant details. |
Please edit the order and add the full customer address | For the "Please edit the order and add the full customer address error", check all address fields for special characters, abbreviations, or missing information. All fields must be complete and written in full English, using only Roman alphabet characters (A-Z). |
Cannot find the correct product or supplier for an unmonitored order | Use the Sourcing Service to find the right product. Click the Sourcing Request button next to the order. The AutoDS team will provide sourcing options that you can select to connect and fulfill the order. |
Resolving a failed out-of-stock order
There are two scenarios in which a product can appear as out of stock or unavailable in AutoDS, and each is handled differently:
When a product in your catalog is automatically paused or set to a quantity of 0 by AutoDS monitoring scans.
When an order fails because the item is no longer available at the supplier at the time of purchase.
This section covers the second scenario: a failed order due to an item being out of stock or no longer available.
If your product listing was paused or the quantity reset to zero, see the Product Monitoring article instead.
If your order fails because the product is out of stock or unavailable, you will likely see one of the following error messages:
The product is no longer in stock on the buy site.
Item out of stock.
Item unavailable.
Code 301.
There are several reasons why a product may be unavailable at the time of purchase:
The supplier ran out of stock: The supplier sold all available inventory and has no units left to ship.
The product cannot ship to the buyer's location: The supplier does not ship to certain countries or regions.
The specific variant is out of stock: One variant may be unavailable while others remain in stock (for example, red/medium unavailable but red/large available).
The supplier stopped selling the product: The supplier permanently removed the product from their catalog.
The listing is temporarily down: Suppliers sometimes take products offline temporarily to update information.
Shopify fulfillment location not configured: For Shopify stores, products may appear out of stock or sold out in your store even when they are available in AutoDS and at the supplier. This may occur when AutoDS is not configured as the fulfillment location in Shopify settings, or shipping zones are not properly configured. Click here for configuration steps.
Follow these steps to diagnose and resolve a failed out-of-stock order:
Step 1: Verify the stock status at the supplier.
Go to your Orders page and locate the failed order.
In the Item ID column, click the Buy Item ID link to open the product directly on the supplier's website.
Confirm whether the item is out of stock or unavailable.
Step 2: Check location-based availability
On the supplier's product page, locate the shipping address or delivery location selector.
Change the address to match your buyer's shipping address.
Verify whether the product is available when shipping to that specific location. Some products have regional restrictions and may only be available in certain areas.
Step 3: Verify the correct variant
Confirm that the product has multiple variants (size, color, material, etc.).
Check that you're viewing the exact variant specified in your order.
Verify the variant details match your Buy Variant ID. Other variants may be in stock even if the ordered variant is not.
Step 4: Find an alternative supplier
To find an alternative supplier for an order that wasn't processed because the product is unavailable (out of stock), search for the same product by name or keyword directly on an AutoDS-supported supplier's website, such as Amazon or AliExpress. Make sure the product you find matches your customer's order exactly, including item type, size, and color. Once you find a matching product, copy the full product page URL from your browser's address bar. You will paste this URL into the Buy URL field in Step 5.
If you are unable to find the product on a supported supplier, you have two options:
AutoDS Sourcing Service: Submit a sourcing request to find alternative sources for the product on your behalf.
Manual order: Place the order manually using your buyer account and your customer's shipping details. After completing the purchase, update the order in AutoDS with the tracking number and mark it as ordered manually.
Step 5: Update the failed order with the new supplier
Go to your Orders page and locate the failed order.
Change the order status to Pending.
Click the product image or the three dots (⋮) and select Edit Order.
Go to the Product tab.
Update the following fields: Supplier, Warehouse, Buy URL, and Buy Variant ID.
Click Save.
Change the order status to Send to Auto Order.
This process applies whether you are using Fulfilled by AutoDS (FBA) or Auto-Order automation. Make sure the supplier you select is supported by your automation method.
Important: Make sure the new product matches exactly what your customer ordered, including item type, size, and color. Changes made in the Product tab affect this specific order only and do not update your product catalog.
If none of the steps above resolve the issue, please let us know by sharing the order details with us so we can investigate further.
Resolving a failed order due to address errors
Orders processed through Fulfilled by AutoDS (FBA) or Auto-Order (full automation) may fail with an incorrect or invalid buyer address. In that case, you will see one of the following error messages on your Orders page:
Invalid Buyer Address.
Unable to handle address exception.
Unable to handle address exception. Cannot send to the specified address.
Sorry, this item cannot be shipped to your selected address.
Before editing the buyer's address, change the order status to Send to Auto Order first, as some address errors are temporary and resolve on their own. If the same error appears again after resending, follow the steps below.
Address errors can occur for the following reasons:
Incomplete address: A street number, apartment or unit number, ZIP code, or city is missing.
Non-Roman characters: Addresses must use only Roman alphabet letters (A-Z). For example, Москва must be written as Moscow, الرياض as Riyadh, and 北京市 as Beijing.
Abbreviations: Write addresses in full. Use "Street" instead of "St", "Avenue" instead of "Ave", and "Apartment" instead of "Apt". Use English names for countries and cities, for example "Spain" instead of "España."
P.O. boxes: Some suppliers do not ship to P.O. boxes. If the buyer's address is a P.O. box, request a physical address instead.
Platform hides customer information: Some platforms, such as TikTok Shop or Amazon, hide full customer details for privacy reasons. When the shipping method is set to "Ship by TikTok" or a similar platform-managed option, buyer information may appear as asterisks (***), preventing AutoDS from accessing the full address.
Supplier shipping restrictions: The supplier may not ship to certain countries, states, or cities. This can appear as an address error even when the address itself is correct.
Restricted product type: Items containing chemicals, batteries, liquids, or other regulated materials may not be shipped to certain locations.
How to fix address errors:
Step 1: Edit the buyer's address
On your Orders page, locate the failed order.
Change the order status to Pending.
Click the three dots (⋮) and select Edit Order.
Go to the Buyer tab.
Review and correct all fields: Full Name, Street Address Line 1, Street Address Line 2, City, State or Province, ZIP or Postal Code, Country, and Phone Number.
Make sure all fields are complete, written in full English, and use only Roman alphabet characters.
Click Save, then change the order status to Send to Auto Order.
Do not make manual changes to the order after sending it to automation. The order status will change to Ordered once processed.
Tip: Use the AutoDS Helper Extension to automatically capture and format the buyer's address from your selling channel, reducing manual entry errors.
Step 2: Fix platform integration settings
If buyer information appears as asterisks on TikTok Shop or a similar platform:
Go to your selling platform's settings, not AutoDS.
Change the default shipping method from "Ship by TikTok" or similar to "Ship by Seller."
Save your settings.
Important: This change applies to future orders only. For orders already placed with masked addresses, edit them manually or ask the buyer for their complete address.
Step 3: Verify geographic eligibility
If the address is correct but the error persists, the supplier may not ship to that location:
Visit the supplier's product page while logged into your buyer account.
Enter the buyer's address in the supplier's address selector.
Confirm that the supplier can deliver to that location.
Some product categories, such as electronics with batteries, liquids, and hazardous materials, have country, state, or city-level restrictions.
Step 4: Resend the order
Make sure the order status is set to Pending.
Change the status to Send to Auto Order.
If the error appears again after resending, please let us know. Include the order ID and a screenshot of the error. This may indicate a supplier-side or product-level restriction that requires manual order placement.
Failed order due to an unsupported supplier
If your order fails because the supplier is not supported for automation, you will see one of the following error messages on your Orders page:
Unsupported supplier for auto-ordering (order automation).
Auto-ordering is not supported for this source site.
The supplier is not supported for auto-ordering.
This error means the supplier linked to the failed order does not support Fulfilled by AutoDS (FBA) or Auto-Order automation. The order will fail regardless of stock availability, pricing, or address.
Note: Clicking "Send to Auto-Order" on an order from an unsupported supplier will not process the order. The button is clickable, but the order will still fail with this error. Note that some suppliers are supported for product import and monitoring, but not for automated ordering.
How to resolve the order error for an unsupported supplier:
Option 1: Switch to a supported supplier
If the same product is available from a supported supplier, update the order to use that supplier instead:
On your Orders page, locate the failed order.
Change the order status to Pending.
Click the three dots (⋮) and select Edit Order.
Go to the Product tab.
Update the Supplier, Warehouse, Buy URL, and Buy Variant ID.
Click Save, then change the order status to Send to Auto Order.
For the full list of supported suppliers, see Supported suppliers for FBA and Supported suppliers for Auto-Order.
Option 2: Use the AutoDS Sourcing Service
If you cannot find the product on a supported supplier, submit a sourcing request. AutoDS will find an alternative source and connect it to the order. Click the Sourcing Request button next to the failed order to get started.
Option 3: Fulfill the order manually
Place the order directly on the supplier's website using your customer's shipping details, then update the order in AutoDS with the tracking number. See Manual Orders for step-by-step instructions.
How to avoid this error on future orders
Before importing products, verify that the supplier is supported for your automation method. Suppliers that support only product import will not work for automated ordering.
Frequently asked questions (FAQ)
Why am I getting an "Insufficient Funds" error when my account shows enough balance?
Why am I getting an "Insufficient Funds" error when my account shows enough balance?
While your account may show enough available funds/managed balance, please note that when orders are sent to automation, the system temporarily reserves funds up to each order's maximum buy price. This means funds may be held for orders already in progress, even if they haven't been processed.
As a result, if your remaining balance after these reservations is lower than the required amount for any new orders, you may encounter an "insufficient funds" error, even though your total available balance appears sufficient.
Keep in mind that systemic delays may occur if the managed balance is insufficient to cover the cumulative total of all queued orders.
To help prevent this, you can:
Review your active and pending automated orders, as their maximum buy price can temporarily tie up funds.
Consider adjusting your maximum loss or increasing your balance to ensure smoother future automation. (To find out what your order's Maximum Buy Price is, you need to add the Buy Price + Order's Profit + Maximum loss.)
You can also wait until the orders in the automation have been successfully placed before resending orders that have failed with the 'Insufficient Funds' error.
After loading your Fulfilled by AutoDS balance, change the failed order status to Pending and then to "Send to Auto Order."
How can I find and copy the Sell Order ID in AutoDS?
How can I find and copy the Sell Order ID in AutoDS?
The Sell Order ID in AutoDS is a crucial piece of information used to track orders and share order details with support. Below, you'll find a step-by-step guide to locating and copying this ID, along with troubleshooting tips if it appears missing.
Steps to Locate and Copy the Sell Order ID:
Log in to your AutoDS account and navigate to the Orders Page.
Scroll across the table horizontally to find the Order ID column.
Tip: Quick Scrolling Methods: Hold the Shift key while using your mouse scroll wheel (up or down). Swipe two fingers left/right on a laptop trackpad.Locate the Sell Order ID under the Order ID column.
Hover your mouse over the right side of the ID. This will reveal a Copy icon.
Click the Copy icon to copy the Sell Order ID to your clipboard.
You can now paste it where needed, such as in support queries or for documentation purposes.
Troubleshooting Missing Sell Order IDs:
In some cases, you might notice that the Sell Order ID is not appearing for certain orders. This can occur if the order was not created or synced through your selling channel. To address this:
Send the Order Back to Automation: Access the order in question and set it to "Send to Auto Order" to reprocess it through automation.
Verify New Order Details: Once a new automated order is placed, the Sell Order ID details should update and appear correctly.
If the Sell Order ID is still not appearing after following these steps, please let us know with the order details so we can investigate further.
Can I manually change the Estimated Arrival Date?
Can I manually change the Estimated Arrival Date?
The ETA is automatically updated by the system to ensure accuracy, based on real supplier and carrier data. It cannot be changed manually to prevent incorrect information from being displayed.
ETA shows an unrealistic date. What does this mean?
ETA shows an unrealistic date. What does this mean?
If the supplier doesn't provide a valid ETA, the system displays a placeholder or incorrect value until accurate shipping information becomes available. If you see an ETA that looks wrong, take a screenshot and send it to us together with the order ID. If the order used the Auto-Order automation method, you can also check the ETA directly in your buyer account on the supplier's website for comparison.
ETA passed, but the status hasn't updated. What should I do?
ETA passed, but the status hasn't updated. What should I do?
If the Estimated Delivery Time (ETA) has passed and the order is delayed, the supplier may have already shipped or delivered the product; however, the AutoDS order is still showing as 'Ordered' due to delayed tracking updates.
If your own buyer account processed the orders, check the supplier's website for the current order status.
If the order shows as Shipped or Delivered on the supplier site but still shows "Ordered" on AutoDS, or if processed automatically using the FBA service, gather the Order ID, take screenshots, and explain the situation to our team.
Can I change the shipping address after the order is processed via automation?
Can I change the shipping address after the order is processed via automation?
The shipping address cannot be changed when the order reaches In Order Progress, Ordered, or Shipped statuses, because the order has already been submitted to the supplier or is in transit. The address can only be updated while the order is in Pending or Failed status.
What if I made a mistake, but the order has already been processed?
What if I made a mistake, but the order has already been processed?
If you made a mistake and the order was already processed:
For orders processed through your own buyer account using the Auto-Order automation method, contact the supplier directly to request a return, address change, or cancellation, if permitted.
For Fulfilled by AutoDS (FBA) orders, once they reach the In Order Progress status, edits and cancellations are not possible through AutoDS. The order will proceed as originally submitted. If you need any more help, let us know.
My order failed due to "Invalid Phone Number", and I don't have the customer's number. What should I do?
My order failed due to "Invalid Phone Number", and I don't have the customer's number. What should I do?
If your order failed due to an Invalid Phone Number error, edit the order and change the order status to "Send to Auto-Order" so it can be processed. We recommend you use the Override Customer's Phone Number feature in Supplier Settings. This setting allows AutoDS to submit either a default number, such as 9999999999, or your custom number to suppliers, ensuring they always receive a valid phone number for shipping purposes, even when customers don't provide one.
Why is my AutoDS order stuck in Pending or delayed processing, and how can I resolve it?
Why is my AutoDS order stuck in Pending or delayed processing, and how can I resolve it?
Order statuses indicate where your order is in the processing workflow:
Pending: Order is awaiting your action or is queued for automated processing.
In Order Progress (Yellow): Order is in the automation queue, awaiting processing.
In Order Progress (White): Order is actively being processed by the system.
Ordered: Order has been placed but not shipped yet; shipment delays may result from supplier backlog or peak times.
If your order is stuck in Pending status or delayed, please allow 48-72 hours for the platform to process it. If delays continue beyond this timeframe, review the common causes and solutions below.
Common reasons why orders remain in pending status or are stuck and delayed:
Supplier issues:
Unsupported suppliers: Some suppliers are not supported by Fulfilled by AutoDS and cannot be processed automatically. Check the supported suppliers list.
Supplier cancellation: The supplier canceled the order without notification, preventing tracking updates.
Standard handling time: Most suppliers require 3-4 business days before shipping orders.
Configuration issues:
Maximum buy price exceeded: The total price of the order (buy price + taxes + AutoDS profit margin) exceeds your configured maximum threshold in the pricing settings.
Incorrect order processing automation settings: Your automation settings may need to be reviewed (If FBA, click here. If Auto-order, click here).
Account limitations:
Insufficient funds or credits: Auto-Order credits or Managed Balance are too low to place orders and convert tracking.
Budget limitations: Your account has reached budget limits.
System processing:
System queue delays: High order volume may cause automation to take up to 48-72 hours to process orders.
How to resolve:
For unsupported supplier issues:
Option 1 - Change the supplier.
Go to the Orders page.
Click the product image or select More Options (three dots) → Edit Order.
Update the Supplier, Warehouse, Buy URL, and/or Buy Variant ID.
Save changes and click "Send to Auto Order" to retry automation.
Option 2 - Fulfill manually.
Place the order directly on the supplier's website using your customer's shipping details.
For insufficient credits or balance:
Check your Auto-Order Credits balance or Managed Balance.
Add credits or funds via the "Buy Credits" button next to your balance.
Resend the order to automation for processing by clicking "Send to Auto Order" in your order status.
For maximum buy price issues:
The maximum buy price is calculated as: Buy Price (including taxes) + Order's Profit + Maximum Loss. If the total exceeds your configured threshold:
Adjust your buy price settings in your product configuration.
Process the order manually if needed.
For order processing automation delays:
Allow up to 48-72 hours for automation to process orders in the queue.
If tracking is missing, check if the supplier has canceled the order.
If delays exceed 72 hours or issues persist, send us your order details.
Important: Do not edit order details or statuses while the order is pending or in progress, as manual changes can disrupt automated order processing and cause duplicates or processing issues.
Why do I need to add a phone number to the order?
Why do I need to add a phone number to the order?
Phone numbers are required by suppliers and shipping carriers to ensure successful delivery. Carriers use this contact information to reach your buyer directly in case of:
Delivery coordination or scheduling
Address clarification or access issues
Delivery delays or exceptions
Failed delivery attempts
Signature requirements or package handoff
Without a valid phone number, carriers may be unable to complete delivery, leading to returned packages, additional shipping costs, or negative customer experiences.
If your customer didn't provide a phone number or the format is invalid, you can use the "Override Customer's Phone Number" feature in your Supplier Settings. This allows AutoDS to submit a default number (such as 999-999-9999) or your custom number to suppliers, ensuring orders are processed smoothly even when customers don't provide their contact information.
To enable this feature, go to Settings → Supplier Settings → Orders tab → Override Customer's Phone Number.
How does AutoDS handle orders when customers purchase multiple quantities?
How does AutoDS handle orders when customers purchase multiple quantities?
AutoDS does not support bulk orders. When your customers purchase multiple items of the same product, they will be separated into single orders.
This means that if a customer orders 3 units of the same product, AutoDS will create 3 separate individual orders with the supplier, each containing 1 unit. All orders will ship to the same customer address, but each may have its own tracking number.
At the moment, there's currently no option to place a bulk order directly with the supplier and send the inventory to an AutoDS warehouse. AutoDS does not offer bulk inventory storage; therefore, all orders must continue to be fulfilled individually through the standard process.
Alternative options:
As for alternative options, we highly suggest using the Sourcing Service or looking for alternative supplier(s) for your products.
Why is the supplier asking me to "Review Payment" after automation placed the order?
Why is the supplier asking me to "Review Payment" after automation placed the order?
If the supplier is asking you to Review Payment or showing a payment revision message, this means that the automation worked correctly and placed the order successfully; however, the supplier was unable to complete the payment with the card or payment method on file in your buyer account.
Common reasons for payment review requests:
The card has insufficient funds.
Your bank flagged the transaction for security reasons.
The payment method needs to be updated.
The supplier requires manual verification.
How to resolve this:
Check your buyer account payment method and verify it's valid and has sufficient funds.
If everything looks correct, please verify with your bank that the transaction is not being blocked due to online or international charges.
Complete the payment review process directly on the supplier's website if required.
Can I speed up delivery time after an order is placed?
Can I speed up delivery time after an order is placed?
There is no way to speed up the delivery date, ETA, or time, as the supplier defines the estimated delivery time (ETA). Once an order is placed with the supplier, AutoDS cannot modify or expedite delivery.
What this means:
The supplier controls processing time.
The supplier controls the shipping method.
AutoDS displays the ETA but cannot modify it.
The delivery timeline is set by the supplier and cannot be changed after the order is placed.
Can I cancel an error after it has been marked with an error status?
Can I cancel an error after it has been marked with an error status?
If your order shows an error status in AutoDS, start by checking the error description. In many cases, you can resolve the issue based on the message shown. If the error persists or is unclear, explain the situation to our team so we can investigate further.
If you no longer wish to process an order with an error through AutoDS, you may process it manually outside the system, since the automated process has already failed. The only exception is the error “This order has already been processed,” which is explained in this troubleshooting section.
Please note that orders cannot be deleted in AutoDS. This option does not exist, regardless of the order status.
Can I change the quantity of an existing order?
Can I change the quantity of an existing order?
Order quantities in AutoDS are fixed once an order is created and must be processed as originally placed. To send more units than were ordered, place a separate order for the additional item. For accurate record-keeping, track this adjustment outside of AutoDS.
Will AutoDS automatically source an alternative supplier if my product is out of stock?
Will AutoDS automatically source an alternative supplier if my product is out of stock?
AutoDS does not automatically find an alternative supplier if your product is out of stock. We have some guidance on how to manage this situation. Check them here.