Introduction
Your AutoDS account is the command center of your dropshipping business, and keeping it secure and properly configured is crucial for smooth operations. Proper account management protects your business data, maintains uninterrupted access, and ensures you receive all critical emails, including support responses, order alerts, and system notifications. It also prevents important communications from landing in spam folders, helping you avoid missed opportunities that could impact your business.
Whether you're looking to enhance security by updating credentials, troubleshoot email delivery issues, or manage your subscription status, understanding your AutoDS account settings gives you complete control over your dropshipping operations.
Important: If you registered your AutoDS account using Google authentication, your email and password are managed directly through your Google account, not within AutoDS. Any changes to these credentials must be made in your Google Account settings. To grant access to team members or virtual assistants without sharing your Google credentials, you can create separate VA (Virtual Assistant) user accounts directly in AutoDS.
Change your AutoDS account email or password
Both your email and password can be updated from the same location in your AutoDS account settings. Navigate to Settings > Account & Billing to access all login credential management options.
How to change your email address
To update the email address associated with your AutoDS account, follow these steps:
Click on Change Email.
A pop-up window will appear.
Enter your new email address.
Re-enter your new email to confirm.
Click Change Email.
After completing these steps, your account will be associated with the new email address, and all future communications from AutoDS will be sent to this address.
How to change your password
To update your AutoDS password and maintain account security, follow these steps:
Click on Change Password.
A pop-up window will appear.
Enter your current password.
Enter your new password.
Confirm the new password by typing it again.
Click Save Password.
Tip: Regularly updating your password helps protect your account from unauthorized access and keeps your dropshipping business secure.
Forgot and reset the password
If you've forgotten your password and need to recover access to your account, the password reset process allows you to regain access quickly and securely.
To reset your AutoDS password, follow these steps:
Go to the AutoDS website at http://autods.com.
Click on Sign In.
Select Password Help?.
Enter the email address you used during registration.
Click Reset Password.
You will receive an email from AutoDS with a link to verify and set a new password for your account. You can follow the instructions in the email to complete the reset and regain access.
Note: If you don't receive the password reset email from AutoDS, check your spam or junk folder. If it's not there, make sure you entered the correct email address and try requesting the reset again.
AutoDS emails not received: how to fix it
Sometimes important AutoDS emails, such as updates on your support tickets, order notifications, or platform alerts, may not reach your inbox because email providers mistakenly filter them as spam or block them for security reasons.
This section explains how to whitelist or unblock [email protected] in Gmail so you always receive AutoDS emails without interruption.
Important: The [email protected] email address is used exclusively for automated system notifications and support ticket updates. Please do not contact us directly by email from this address. If you need assistance or have questions, please contact the AutoDS support team through our official support channels.
Why AutoDS emails may not arrive
Email providers like Gmail, Outlook.com, and Yahoo! Mail use filters to protect you from phishing, scams, and spam. Occasionally, these filters block legitimate emails, preventing AutoDS updates and replies from reaching your inbox.
To avoid missing important communications, you can mark AutoDS as a safe sender, ensuring that your email provider always delivers our messages to your inbox instead of filtering them to spam.
Configure Gmail to receive AutoDS emails
To ensure that AutoDS emails always reach your Gmail inbox, follow these three steps to whitelist our email address and prevent future filtering issues.
Step 1: Add the AutoDS email to your contacts
Adding AutoDS to your Gmail contacts tells Gmail that our emails are trusted and should be prioritized in your inbox.
Sign in to your Gmail account at gmail.com.
Click the Google Apps icon in the top-right corner.
Open Contacts.
Click Create contact.
Add [email protected] and save the contact.
Note: Gmail typically prioritizes emails from your contacts, so adding the AutoDS email to your contacts often resolves the issue immediately and ensures you receive all future communications.
Step 2: Mark messages as "Not spam"
If Gmail has already filtered AutoDS emails into your Spam folder, you need to tell Gmail these messages are legitimate and should appear in your inbox.
Go to your Spam folder.
Search for emails from [email protected].
Select the AutoDS messages.
Click More → Not spam.
This action tells Gmail that our emails are safe and ensures future messages arrive in your inbox instead of being filtered as spam.
Step 3: Create a filter to never send emails to spam
Creating a Gmail filter provides the most reliable way to ensure AutoDS emails always reach your inbox, as it establishes a permanent rule that prevents any future filtering.
Click the Gear icon → See all settings.
Go to the Filters and blocked addresses tab.
Click Create a new filter.
In the From field, enter either [email protected] or the domain autods.com.
Click Create filter.
Select Never send it to spam.
Click Create filter again to save.
After completing these steps, all AutoDS emails will bypass Gmail's spam filters and be delivered directly to your inbox.
Tip: You can also whitelist all emails from the AutoDS domain by entering autods.com in the From field. To whitelist group emails, enter the group address in the To field instead.
Additional resources for email delivery
For more detailed information about managing spam filters and whitelisting in Gmail, check the official Gmail guide.
If you are using different email providers such as Outlook.com or Yahoo! Mail, the whitelisting process is similar.
Contact your email provider's support team or check their help documentation for specific instructions on how to add trusted senders and prevent emails from being filtered as spam.
Pause, cancel, or delete your AutoDS account
If you no longer wish to keep your AutoDS account or want to suspend its use temporarily, you can pause or cancel your subscription directly from your settings page. This section explains how each option works, how to complete the process, and what happens to your account and data after the change is made.
You can choose to pause your account to stop activity while keeping your data saved, or cancel your subscription if you're ready to permanently close your account.
Important: Uninstalling the AutoDS app from your Shopify store does not cancel your account. Charges will continue unless you actively cancel your subscription within your AutoDS account.
Note: AutoDS account actions apply across all plans under the same login. If you manage multiple stores, the changes will affect all of them. Additionally, any add-ons or credits purchased are billed separately and must be individually deactivated if no longer needed.
What happens when you cancel your account
When you cancel your AutoDS account, the following occurs:
Immediate access loss: You will lose access to your AutoDS account immediately upon cancellation. This includes access to your dashboard, products, orders, settings, and all AutoDS features and tools.
Automatic cancellation: Your subscription plan and all add-ons are cancelled automatically when you cancel your account.
Billing and yearly plans:
If you're on a yearly plan, your subscription was charged upfront for 12 months when you enrolled.
This charge is not an error, as yearly plans are billed in advance to provide you with the 25% discount compared to monthly billing.
Canceling a yearly plan stops its renewal.
Refund requests for yearly subscriptions are evaluated if submitted within 7 days after payment is processed.
After this period, refunds are no longer available, but AutoDS may offer alternative solutions such as subscription discounts.
If you receive a charge close to your cancellation date and want to discuss your options, contact AutoDS support.
Depending on your situation, you may be eligible to switch to a monthly plan with a partial refund or request alternative options in accordance with our Terms of Service.
No future charges: If you cancel before your next billing date, you will not be charged. For example, if your billing cycle is on January 20 and you cancel on January 19, no future charges will be applied.
Add-ons are non-refundable:
Per AutoDS Terms of Service, add-ons are non-refundable.
However, if you cancel your account or disable the add-on before your next billing date, you will not be charged for the next billing cycle.
Credits and Managed Balance are preserved for 14 days:
Your AI credits, Auto-Order credits, Finder credits, and Managed Balance remain available for 14 days after cancellation.
Keep in mind that all credits are non-refundable.
If you reactivate your account within the 14-day grace period by logging in and re-registering with the same email address, you can continue using your credits and balance.
Withdraw Managed Balance: If you want to withdraw your Managed Balance after cancelling your account, you must contact AutoDS support to analyze the possibility. Withdrawal requests are evaluated on a case-by-case basis.
Impact on orders:
When you cancel your account, you immediately lose access to all order information and management features.
This includes order details, transaction histories, buyer accounts, tracking numbers, and order statuses.
All order automation will stop immediately. Orders that were set to be processed automatically through Auto-Order or Fulfilled by AutoDS (FBA) will no longer be fulfilled. You will need to process these orders manually through your supplier accounts to avoid order failures and customer complaints.
Any pending orders will no longer be accessible through AutoDS, and you will need to manage them manually through your selling channel and supplier accounts.
Data deletion:
All products listed on AutoDS will be removed from the platform.
Your order history will be permanently deleted after 14 days.
All stores, products, and order data will be removed from the platform.
Payment information is securely removed from the AutoDS system after account deletion, ensuring user privacy and security.
Recovery period:
You can recover your account within 14 days by logging in again and re-registering with the same credentials (email or Google login).
If the grace period for recovery has not yet expired, log in and follow the reactivation steps to restore your account and data.
After 14 days, all data is permanently deleted and cannot be recovered.
Account recreation: If your account has been deleted more than once, you will need to create a new AutoDS account instead of reactivating the old one.
Tip: AutoDS does not offer an export feature for products or order data. Before canceling your account, manually copy any necessary information (product details, order histories, supplier links, tracking numbers, customer information, etc.) to a separate location, as all data will be permanently deleted 14 days after cancellation. If you have concerns about charges incurred during or after your AutoDS account cancellation, contact the AutoDS support team to review your billing and discuss available options.
Pause your AutoDS account
Pausing your AutoDS account allows you to temporarily stop all activity while keeping your data saved for up to 30 days.
Important: Approximately 0.5% of new users under the new user service, who sign up with a credit or debit card through the official AutoDS website, will be enrolled in an enhanced subscription experience designed to provide better value and streamlined account management. For this group of users, the pause account option is not available.
To pause your account, follow these steps:
Go to Settings → Account & Billing.
Click Manage/Cancel Account at the bottom of the page.
Select Pause Account when the pop-up appears.
You'll receive a confirmation that your AutoDS account has been paused, which will include the scheduled reactivation date and details about your next charge.
Special Scenarios for Paused Accounts:
If your account is paused and you can’t log in without selecting a plan, follow these steps:
Sign in using your existing credentials.
Reactivate your current plan to regain access to the dashboard.
Once inside, navigate to Settings → Account & Billing → Manage Account and proceed with the cancellation steps.
What happens when you pause your account
When you pause your AutoDS account, several important changes take effect:
Support access limitation:
When your account is paused, the support team won’t be able to access it to review any concerns or run tests related to issues that occur during this period. Support access will only be restored once the account is reactivated.
Billing suspension:
Billing is suspended during the 30-day pause period.
Charges resume automatically after the account is reactivated, either after 30 days or when you manually reactivate it before the pause period ends.
Data preservation:
Your data (stores, products, and settings) will be saved for 30 days.
All scheduled uploads will be canceled.
Automatic reactivation:
After 30 days, your account will automatically reactivate, and billing will resume.
If you log in while your account is paused, you'll be given the option to reactivate immediately.
Impact on orders and products:
Order details unavailable: No access to transaction histories or buyer accounts for orders.
Fulfilled orders: Orders that have already been fulfilled will continue. You cannot request returns for fulfilled orders or fulfill new orders.
Tracking conversion: Tracking conversion will stop if there are no unconverted orders.
Store status: Products will remain listed in your store; however, monitoring updates and automation will pause until the account is unpaused.
Important: Pausing AutoDS accounts with multiple plans will cause all plans to be paused for a period of 30 days. This applies to all plans under a single account.
How to reactivate a paused account
You can reactivate your AutoDS account in two ways:
Wait for automatic reactivation: After 30 days, your account will automatically reactivate, and billing will resume.
Manual reactivation: Simply log back into your account before the 30-day period expires and confirm that you wish to reactivate it.
Note: You can reactivate your AutoDS account directly from the login screen if it was paused within the last 30 days.
Cancel and delete your AutoDS account
Canceling your AutoDS account is a permanent action that will delete all your data after a 14-day grace period.
To cancel and delete your AutoDS account, follow these steps:
Go to Settings → Account & Billing.
Click Manage/Cancel Account at the bottom of the page.
A pop-up will open. Click on Cancel Subscription.
You'll be prompted to select which subscription(s) to cancel. If you have multiple active plans, you must cancel each one individually before your full account can be closed.
A warning pop-up will appear stating that this will permanently delete all your data, including stores, products, and orders. Click Cancel Account to proceed.
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From a Mobile Device:
Open your browser and log in to your AutoDS account.
Enable Desktop View by selecting the desktop view option available at the top of the browser interface.
Navigate to Settings → Account & Billing.
Click on Manage Account, found at the bottom-left of the page.
Note: If the Manage Account Button is Missing: Zoom out the browser tab by using your browser’s menu (accessible via the three-dot icon in the top-right corner). This will reveal any obscured elements on the page.
Shopify-linked subscriptions
If you subscribed to AutoDS through the Shopify App Store or have your AutoDS subscription linked to your Shopify account, canceling your AutoDS account does not automatically cancel your Shopify billing.
You must also manage your subscription directly in your Shopify admin panel to stop recurring charges from Shopify.
To cancel through Shopify:
Log in to your Shopify admin.
Go to Settings → Apps and sales channels.
Find AutoDS in your list of apps.
Click on the app and select Uninstall or Cancel subscription to completely stop any remaining Shopify-integrated services.
Follow Shopify's prompts to confirm cancellation.
Both cancellations (AutoDS platform and Shopify billing) must be completed separately to stop all future charges.
How to reactivate your AutoDS account after cancellation, inactivity, or deletion
Reactivating an AutoDS account depends on your account status. This guide outlines the specific steps for each status.
Understanding your account status and reactivation steps:
On-hold:
Update your payment method in Settings → Account & Billing.
Ensure you have sufficient funds to pay for the pending charge.
The transactions must be approved by your bank.
Allow up to 12 hours for the system to process the payment.
Inactive (with active plan):
Update your payment method in Settings → Account & Billing.
Ensure you have sufficient funds to pay for the pending charge.
Confirm that transactions are approved by your bank.
Allow up to 12 hours for the system to process the payment.
Inactive (with no active plans): To reactivate, the user needs to select or purchase a plan again.
Deleted: Register again using the same email address.
Important :
The 12-hour processing time applies only to On-hold and Inactive (with active plan) accounts.
Deleted accounts are automatically activated upon re-registration.
Inactive accounts (with no active plans) are automatically activated when a new plan is purchased.
Handling specific reactivation scenarios
Understand how to handle specific reactivation scenarios:
Reactivating After Deletion: If your account was deleted and the grace period for data recovery has passed, simply re-register using your previous email address. You’ll receive a fresh 14-day trial.
Reactivating After a Declined Payment: Update your payment details in Settings → Account & Billing, or contact your bank to authorize the charge. Once the payment is successfully processed, your account will be reactivated.
Reactivating During a Grace Period: AutoDS offers a 14-day grace period following cancellation or deletion, during which your account and data may still be recoverable. Simply log in and complete the reactivation steps during this window.
Discount and Trial Eligibility:
14-Day Trial: Eligible accounts receive a new 14-day trial upon reactivation.
Retention Discounts: Discounts, such as 50%, may be applied to the next invoice after successful reactivation as part of promotional offers. Ensure the account is first active to apply discounts to future billing cycles.
Troubleshooting for reactivation issues
If you encounter difficulties during reactivation:
Invalid Payment Methods: Verify that your payment method has sufficient funds, is valid, and matches your billing details.
Account Access Issues Despite No Pending Balance: Ensure your subscription status is active. Go to Settings → Account & Billing → Plans & Add-ons, then choose a plan to regain full access. By following these steps, you can smoothly reactivate your AutoDS account and resume services. If you continue to experience issues, reach out to AutoDS support for further assistance.
Account blocked due to payment disputes
If you are unable to log in to your AutoDS account or access any settings or billing pages, your account may be blocked. AutoDS automatically blocks accounts when a chargeback or payment dispute is filed with your payment provider. This is a standard procedure to protect both parties during the resolution process.
Understanding why accounts are blocked
AutoDS blocks accounts in specific situations related to payment disputes:
Chargebacks or disputes: When a chargeback or dispute is raised with your payment provider for a transaction with AutoDS, the associated account is automatically blocked.
Pre-chargeback alerts: These alerts, often tied to platforms such as PayPal, indicate a risk of dispute and may also result in an account block.
Note: Account blocks related to payment disputes are typically permanent. In rare circumstances, the AutoDS Billing team may review reinstatement requests on a case-by-case basis.
What happens when your account is blocked
When your AutoDS account is blocked due to a payment dispute, several changes take effect:
The account becomes deactivated, and you will be unable to access any settings or billing pages.
Your subscription is automatically canceled.
No further charges will be applied to the blocked account.
Important: Any active AutoDS add-ons or credits purchased are non-refundable in accordance with AutoDS Terms of Service, as these are optional features that were explicitly selected and confirmed upon activation.
Resolving payment disputes
Since a chargeback has already been filed, the process is handled entirely by your bank or payment provider. AutoDS cannot take further action, make any changes to the status of your current account, or influence the outcome or timeline.
The resolution of this matter can take up to 90 days. For updates on the status of your chargeback, contact your card issuer directly, as the case is now in their hands.
Canceling an open dispute through PayPal
If there is an open case regarding your subscription payment through PayPal, AutoDS cannot process any refunds while this case remains open. To proceed, you will need to close the dispute first.
To close a dispute on your PayPal account, follow these steps:
Log in to your PayPal account. Select "Resolution Center" under "More" in the main menu. This option is accessible only via a web browser, not the app.
Click "View" next to the dispute you wish to close.
Select "Close this dispute."
Provide a reason for closing, and then click "Close dispute."
Once you have canceled the case, send a screenshot confirming the closure to AutoDS support. AutoDS will then be able to process your refund in accordance with our Terms of Service.
Note: Closing a dispute does not automatically unblock your account. Account reinstatement is handled on a case-by-case basis by the AutoDS Billing team.
Continuing to use AutoDS after a block
If your account has been blocked and you would like to continue using AutoDS services, you are welcome to create a new account using a different email address. Once the new account is set up, AutoDS support can assist with transferring your store from the previous account to the new one. Please note that a new subscription will be required for the new account.
After creating your new account, you will need to reconnect any stores that were previously linked to your old account. AutoDS support can assist with transferring your store data to ensure a smooth transition. Your new account will be eligible for a 14-day trial period.
Troubleshooting account creation issues after an AutoDS account block:
If you encounter errors while creating your new AutoDS account, try the following steps:
Use a different device, such as a computer or laptop, instead of a mobile device.
Clear your browser cookies and cache for "all time" in your browser settings.
Try a different browser, such as Chrome, Firefox, or Edge, or use incognito/private browsing mode.
If these steps don't resolve the issue, capture screenshots or record a short video of the error and contact AutoDS support for assistance.
Frequently asked questions (FAQ)
What should I do if I notice charges after canceling my account?
What should I do if I notice charges after canceling my account?
If you notice charges after canceling your AutoDS account, ensure that your subscription was fully canceled and not just paused. If charges persist, check for active add-ons or Auto-Order Credits, and contact AutoDS support for further assistance.
How can I update my email or password if my account was created using Google login?
How can I update my email or password if my account was created using Google login?
If your AutoDS account was created using Google login, it uses the same credentials as your Google account, so changes need to be made directly in your Google account settings, not in AutoDS.
To change your Google account email or password, visit your Google account management page.
If you want to provide access to others without sharing your Google credentials, you can create a VA (Virtual Assistant) user account in AutoDS.
Can I update my credentials from the mobile app?
Can I update my credentials from the mobile app?
Updates to your AutoDS email and password are currently supported only on the web version of the platform.
To change these credentials, access your account through a web browser and navigate to Settings > Account & Billing.
Will changing my email address affect my active subscriptions or store connections?
Will changing my email address affect my active subscriptions or store connections?
Changing your email address updates your login credentials and where AutoDS sends notifications, but it does not affect your active subscriptions, store connections, or any other account features. All your settings, products, and orders remain intact after updating your email address.
How often should I change my password for security?
How often should I change my password for security?
For optimal security, it's recommended to change your AutoDS password regularly, such as every 60 to 90 days. Always use a strong password that combines uppercase and lowercase letters, numbers, and special characters. Never share your password with others. If you suspect your account has been compromised, change your password immediately.
Why am I still seeing charges after canceling my account?
Why am I still seeing charges after canceling my account?
If you notice charges after canceling your AutoDS account, this usually happens for one of these reasons:
The cancellation wasn't completed: The cancellation process may not have finished successfully. Check your email for a cancellation confirmation. If you didn't receive one, log back into your account and verify the cancellation status in Settings → Account & Billing.
Shopify-linked subscription: If you subscribed through the Shopify App, you need to cancel your subscription in both places: the AutoDS platform and your Shopify admin panel. Canceling only in AutoDS won't stop Shopify billing.
Yearly subscription or legacy plans: If you're on a yearly plan, you may have been charged for the full year upfront. Check your subscription details to see your billing cycle and refund eligibility.
Processing delay: Payment processors may take 3-5 business days to reflect cancellations. If you canceled close to your billing date, one more charge might process before the cancellation takes effect.
If you believe you were charged incorrectly, contact AutoDS support with your order details, and our team will review your case and assist with resolution.
What should I do if my account is blocked due to a payment dispute?
What should I do if my account is blocked due to a payment dispute?
If your AutoDS account is blocked, it is probably due to a chargeback or payment dispute. This typically results in a permanent block. If you wish to continue using AutoDS services, contact support to check the possibility.
For updates on the dispute itself, contact your card issuer or payment provider directly, as the resolution process is handled entirely by them and can take 90 days or longer.
If you would like to verify your specific account status and situation with our team, please contact AutoDS billing support and provide an explanation of your circumstances. Our billing team can review your case more accurately and provide information specific to your account.
Why am I being charged if I don't see an active subscription in my account?
Why am I being charged if I don't see an active subscription in my account?
If you're receiving charges but don't see an active subscription in your current AutoDS account, it's possible that you have multiple accounts registered under different email addresses.
Check all email addresses you've used (including personal, work, or alternative emails) for AutoDS registration confirmations or billing notifications.
To locate the active account:
Review all email addresses you've used for any AutoDS-related emails, including registration confirmations, trial notifications, or billing receipts.
Check the payment method on file with your bank or PayPal to identify which email address is linked to the charges.
Log in to AutoDS using each email address to verify subscription status.
Once you've located the active account, you can cancel the subscription by following the steps in the "Cancel and delete your AutoDS account" section. If you need assistance locating your active account, contact AutoDS support with your payment details, and the team can help identify which account is generating charges.