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Solutions and workarounds for common Fulfilled by AutoDS (FBA) order failures

Understand every FBA error message and fix it quickly using clear, actionable steps.

Introduction

This guide will help you understand and resolve common errors that may occur when using the Fulfilled by AutoDS service for automatic order fulfillment.

While the service is built for efficiency, occasional failures can still happen due to settings, supplier limitations, or account configurations.

By identifying each issue and applying the correct solution, you’ll ensure your workflow remains smooth and your orders get fulfilled without unnecessary delays.

Benefits

By resolving FBA order failures effectively, you ensure:

  • Quickly identify the cause of order failures.
  • Save time by applying the correct workaround.
  • Reduce customer complaints due to delays or missing orders.
  • Improve order fulfillment accuracy.

👉 Learn More:

Tip 💡

We recommend hitting 'CTRL+F' (for Mac, Command-F ) on your keyboard to locate the relevant error quickly.

Once you locate the error, click on the text error, and you will be redirected to the Workaround.

Common FBA order errors and solutions in AutoDS

⚠️ Insufficient Funds (Insufficient balance - load more balance to your 'Fulfilled by AutoDS' account and resend.)

What it means: Your current balance is insufficient to cover the Maximum Buy Price of one or more orders currently marked as In Order Progress.

How to fix it:
You must top up your Fulfilled by AutoDS (FBA) balance before resending the order to automation.

At the top right of the screen, hover your mouse over the icon, click 'Load" and choose the mythos you prefer: Paypal, Payoneer or Credit Card. 


👉 Learn more:

Important:

A sufficient balance is not based on the actual price of your orders. It is based on the Maximum Buy Price of your products. 

Maximum Buy Price = Buy price (including tax) + order profit + max loss (from user’s settings)

For example:
Buy Price= $10,
Profit= $ 1.3,
Maximum loss= $3.
Τhe Maximum price = $14.3, and your balance must be at least $14.3.

Your balance must be sufficient for all orders that are In Progress. You can ‘freeze’ them by changing their status to ‘Pending’ (only for the yellow In Progress orders - not the grey ones) and send them to Auto-order one by one, or 2-3 at a time,  depending on how many of them can be covered by the remaining balance.


⚠️ Insufficient Auto-order credits (Not Enough AutoOrder Credits)

What it means: Your Auto-Order Credits balance is too low to process the order automatically.

How to fix it: Purchase additional Auto-Order Credits before resending the order to automation.

Go to your Orders page, click “Buy Credits” and select a package.

👉 Learn more: What are Auto-Order Credits

 
⚠️ The product is no longer in stock on the buy site. The order failed since the item is no longer available to purchase.
⚠️ Item out of stock
⚠️ Item Unavailable (Code 301)

What it means: The product is out of stock or no longer available on the supplier's site.
In some cases, the product may appear unavailable in the buyer’s location but be available elsewhere.

Also, the product might have multiple variants — ensure you're checking the correct one.

How to fix it:

  1. Clicking the Buy Item ID in the order confirms stock status. This will open the product page directly on the supplier's site.
  2. Change the address on the supplier’s site to match the buyer's shipping address.
  3. If the item is indeed out of stock:
    1. Search for a different seller or supplier offering the same product.
    2. Update the product details in the order. Click the three dots → Edit Order → go to the Product tab.
    3. Update the Supplier, Buy URL, and Buy Variant ID.
    4. Set the order status to Pending.
    5. Change the status to Send to Auto Order.



 
⚠️ The address of the buyer is invalid. Fix the address and resend.
⚠️ Unable to handle address exception. Cannot send to specified address
⚠️ Sorry, this item %s can't be shipped to your selected address

What it means: There’s a problem with the buyer’s shipping address, or the item cannot be shipped to that address. This can happen when:

  • There is something wrong with the buyer’s address, or the product cannot be sent to the buyer’s address.
  • The store integration (e.g., TikTok, Amazon) limits access to full buyer details.
  • The default shipping method (e.g., “Ship by TikTok”) hides buyer info with "***". Make sure that the default shipping method is set to “Ship by Seller.” After this is changed, it will only apply to future orders.
  • The supplier does not ship to the destination due to location restrictions, legal limitations, or seller preferences (e.g., items with chemicals restricted by country or city).

How to fix it:

  • Click the three-dot icon → Edit Order.
  • Go to the Buyer tab and correct the address information.
  • You can also use the AutoDS Helper Extension to copy the address correctly.

    👉 Learn More: AutoDS Helper (Chrome Extension): One-click importer and buyer address copier for dropshipping
  • Ensure the order status is Pending when saving changes.
  • After editing, set the order status to Send to Auto-Order.
  • Confirm that the item is eligible to ship to the buyer’s location (some categories are restricted by country or city).

 
⚠️ The product has a longer shipping time than the Maximum Shipping Days set. You can force order it to ignore the setting by choosing 'Send to Auto Order'.

What it means: The estimated shipping time from the supplier is longer than the Maximum Shipping Days you configured in your AutoDS store settings.

How to fix it:

  • Wait until the supplier’s delivery estimate is shorter.
  • Source a similar product from China with a shorter shipping time, using the AutoDS Sourcing Service.

    👉 Learn More: AutoDS Product Sourcing Service
  • Or go to Settings > General > Maximum Shipping Days and increase the limit.
  • To override the restriction, change the order status to Send to Auto-Order, then confirm with Force Resend.
    Note: Force Resend will bypass your shipping and profit protection settings.

 
⚠️ The total price of the order xxxx on the buy site is higher than the maximum purchase order price you have set.

What it means: The supplier’s price exceeds your set profit margin or maximum loss limit.

AutoDS calculates a safety threshold using the formula: Buy Price (including taxes) + Order's Profit + Maximum Loss.

When the item’s cost on the supplier site exceeds this threshold, the system fails the order to avoid potential loss.

👉 Learn More:

How to fix it:

  • Or override the restriction by changing the order status to Send to Auto-Order and using Force Resend.
    Note: Force Resend bypasses protection rules like max loss and shipping days.

 
⚠️ The product is not an Amazon Prime product as required per your settings. You can force order it to ignore the setting by choosing 'Send to Auto Order.'

What it means: Your settings allow only Prime-eligible products for automation, and this item is not Prime.

How to fix it:

  • Wait until the product becomes Prime again.
  • Disable Prime only in the supplier settings and send the order back to Auto-Order since this setting guarantees that only Amazon's Prime membership products will be processed. When this is enabled in your settings, the system will place the product as unavailable as protection, aka 'On Hold'.

    👉 Learn More:     How to Set Up Your Product Monitoring and General Preferences?
  • Set status to Send to Auto-Order, and confirm with Force Resend to override settings.
    Note: Force Resend bypasses shipping day and loss protection settings.


⚠️Final items count in order checkout mismatched
⚠️ This is a bundled item on Amazon; more units are suggested to purchase at checkout. Please place the order manually to verify how many items are ordered

What it means: The product is a bundle (e.g., “Pack of 2”), which AutoDS can’t verify automatically.

How to fix it:

 
⚠️ Unknown error. Please try to order again by choosing 'Send to Auto Order.'

What it means: The automation process failed for an unknown reason, often due to a momentary interruption during checkout.

How to fix it:

  • Confirm the order was not placed on your buyer account.
  • Try resending the order to automation.
  • If it fails again, open a support ticket for further investigation by clicking on the three dots menu in your Orders Page → Select “Create a ticket about the order”.

    👉 Learn More: How to Contact an AutoDS Support Agent

 
⚠️ The product has a limited purchase quantity on the buy site

What it means: The supplier has set a quantity limit for this item.

How to fix it:

  • Look for the same product from another seller without quantity restrictions.
  • Source a similar product from China using the AutoDS Sourcing Service.

    👉 Learn More: AutoDS Product Sourcing Service
  • Update supplier info (Buy URL, Seller, Variant ID) in Edit Order, set status to Pending, then click Send to Auto-Order.
  • Or manually place the order if needed.

    👉 Learn More: How To Deal With Your Orders Manually  

 
⚠️ FBA currently only supports USD currency.

What it means: The Fulfilled by AutoDS service only supports orders priced in USD. If your store or supplier uses another currency (e.g., BRL, EUR, CNY), the order will fail.

How to fix it:

  1. Go to Settings → Supplier Settings.

  2. Change the Ship to Country to United States or Worldwide.
    Note: Shipping prices will not be included.

  3. This will update the Buy Price to display new orders and products in USD.
    ℹ️ These changes apply only to future orders after the following monitoring scan.


 
⚠️ The supplier is not supported for auto-ordering.

What it means: AutoDS doesn't support the supplier used in the order for automatic fulfillment.

👉 Learn More: AutoDS Supported Suppliers and Selling Channels

How to fix it:

  • Check whether the supplier is supported.
  • You can also search for the same item on a different supplier’s site that is supported, then update the product details in the order.
  • If the current supplier is based in China, you can source a similar product using the AutoDS Sourcing Service.

👉 Learn More:

 
⚠️ Intangible products such as subscriptions, digital products like apps, or gift cards are not supported.

What it means: Digital or intangible items like gift cards, software, or subscriptions cannot be fulfilled via automation.

How to fix it: You must place these orders manually using your buyer account.

👉 Learn more: How to deal with your orders manually

 
⚠️ Orders over one month old will fail automatically to protect you. You can force order it by choosing 'Send to Auto Order.'

What it means: Orders older than 30 days are automatically blocked from being fulfilled to protect your store from unintentional delays or losses.

How to fix it:

  1. If you still wish to process the order, change its status to Send to Auto Order.

  2. When prompted, click Force Resend to override the restriction.
    Note: Force Resend bypasses protection rules like max loss and shipping days.

Frequently Asked Questions (FAQ)

Q: What are the suppliers supported via Fulfilled by AutoDS?
 A: You can find the list of supported suppliers and regions here:

👉Learn More: Fulfilled by AutoDS – Supported Suppliers, Regions, and Pricing

Q: How long does it usually take to process an order?
 A: Most orders are processed within a few minutes to an hour. However, during high volumes, it can take up to 24 hours. If the order remains In Order Progress for more than 24 hours, please contact support by clicking on the conversation icon at the bottom-right corner of the screen and selecting Orders Assistance > Existing Order. 

👉 Learn More: How to Contact an AutoDS Support Agent

Q: Why is my order still Pending?
A: The order is marked as Pending because the automatic order processing setting is disabled.

To send this order to fulfillment:

  • Change its status to Send to Auto-Order manually.

To avoid this in future orders:

Tip💡
 
If these errors are not clear and the process is still difficult for you, we highly recommend that you Join our mentorship program  (try it out for 7 days with no charge)

Why? Orders with unsolved error codes can result in a short delay in processing your eBay orders. which may later lead to late shipment. Thus, the mentorship program can save you a lot of precious time with the variety of issues that eBay sellers deal with on a daily basis.