Solutions for common Shopify errors in AutoDS

Introduction

When using AutoDS with Shopify, you may encounter errors that prevent smooth integration and product management. This article explains the most common Shopify-related errors, what they mean, and how to fix them step by step.

Common Shopify errors and solutions in AutoDS

⚠️ Shopify Staff Permissions for AutoDS Integration

What it means
Shopify recently updated its staff permission system with more granular controls. AutoDS requires specific permissions to upload products and manage inventory. If staff members don’t have the necessary access, they will encounter errors when adding products through AutoDS.

How to fix it

1. Log in to your Shopify Admin.

2. Go to Settings > Users and permissions.

3. Select the staff member to update.

4. Enable these permissions:

   • Products: View products, Create and edit products, Manage inventory

   • Apps: Manage and install apps

5. Click Save.

💡 Tips for effective permission management

• Use Shopify’s granular permissions to give staff only what they need.
  👉 Learn More: Shopify's Product Permissions Updates

• Implement role-based access control (RBAC) for efficiency as your team grows.
  👉 Learn More: Shopify's RBAC Overview

• Regularly review permissions to align with staff responsibilities.

⚠️ “Since you did not pay for your Shopify subscription AutoDS cannot complete this action”

What it means
If your Shopify subscription is unpaid, Shopify will not allow the AutoDS app to make changes to products in your store.

How to fix it

1. Log in to your Shopify account.

2. Verify that your payment method is valid.

3. Update or add a new payment method if necessary.

4. Confirm that your subscription is active before retrying the action in AutoDS.

⚠️ Shopify Error: “AutoDS does not support custom Shopify MetaFields, please update the variation in your Shopify store. More info.”

What it means
This error occurs when you try to change a product option (e.g., color, size) that is linked to a custom metafield in your Shopify store. AutoDS does not support custom metafields tied to option values.

How to fix it

1. Log in to your Shopify Admin.

2. Go to Settings > Custom Data (Metaobjects).

3. Open Metaobject Definitions.

4. Locate the metafield linked to the option (e.g., “Color”).

5. Delete or unlink the problematic metafield:

   • Go to Products

   • Locate the metafield

   • Click and select Delete

6. Return to your product page and try again. The error should no longer appear.