Untracked products refer specifically to items added manually to your selling channel instead of through AutoDS and, therefore, cannot be monitored by the system for stock or price changes. By connecting or deleting them in AutoDS, you can maintain control over your catalog and automation.
These products typically exist because they were:
Uploaded manually to your store before connecting to AutoDS.
Added using external tools or browser extensions.
Created through your selling channel's native upload interface.
Fulfilled manually or through a method outside the AutoDS order system.
When products are untracked, AutoDS cannot update their stock levels, adjust pricing in response to supplier changes, or automate order fulfillment. Connecting these products to AutoDS enables full automation and monitoring capabilities.
Important:
Etsy stores, Facebook stores, and TikTok Shop stores do not support untracked products, which can lead to listing issues or missing orders.
Always upload products through AutoDS rather than directly to the selling channel, as AutoDS ensures proper product tracking and inventory synchronization.
Benefits of connecting untracked products
Connecting untracked products to AutoDS provides significant advantages for managing your store and keeping product information accurate:
Accurate stock and price updates when the Price and Stock monitoring is enabled: Your product's price and stock will be updated multiple times per day directly from the supplier (except for the Import 200 plan).
Enhanced product data synchronization: Product details such as title, description, and images remain accurate and up to date.
Access to powerful AutoDS tools: Use automation and optimization tools (some require additional payment).
Order tracking and automation: Orders cannot be monitored or automated until products are connected.
Clean catalog: Delete untracked items not needed to simplify your operations.
Access the Untracked Products page
To view and manage your untracked products, use the dedicated Untracked Products section in your AutoDS account.
To access untracked products:
Go to the Products Page. At the top of the page, next to your quantity of imported products, click "More untracked products".
Alternatively, you can click on + Add Products on the left panel and select Untracked Products.
On the Untracked Products page, you will see a list of items that exist in your selling channel, but are not being monitored by AutoDS.
Tip: Use Add Filter in the Untracked section to narrow your search and locate products easily. You can filter by product name, SKU, price range, or other criteria to quickly find specific untracked items.
Connect a single untracked product manually
Connecting a single untracked product enables you to link it to a supplier, allowing AutoDS to begin monitoring stock, price, and other product details.
To connect a single untracked product:
Navigate to the Untracked Products page.
Click Connect next to the desired product.
Enter the Source ID (product URL or ID from the supplier), select the supplier, and choose the region.
Click Add and review the product details that AutoDS retrieves from the supplier.
Click Import Selected to finalize the connection.
Once connected, the product moves from the Untracked Products section to your Products page in AutoDS, where it is now monitored according to your supplier settings.
Manage untracked product variations
If your product has multiple variations and is Untracked, when you select it to connect, AutoDS opens the Variations page. On this page, you can:
Delete unwanted variations by clicking the delete icon next to each variation.
Review variation attributes (e.g., color, size) and confirm that AutoDS has correctly mapped them to the supplier's structure.
Connect different suppliers for different variations using the Connect Another Product option, which is useful when different variations are sourced from different suppliers.
To finalize the connection of all untracked variations:
Review all variations and ensure attributes are correctly matched.
Click Connect once all variations are properly configured.
Important: If attributes cannot be matched automatically when you select the product from the Untracked page to connect it to AutoDS, a dropdown will appear for manual selection.
Always verify the correct attribute before finalizing the process, since mismatched attributes may cause incorrect options to appear in your store listings. Double-check variation mappings before completing the connection.
Connect multiple untracked products via a CSV file
Connecting multiple untracked products at once using a CSV file saves significant time when you have a large inventory to link to AutoDS.
To connect multiple untracked products via CSV:
Go to the Untracked Products page.
Click the Add via CSV tab.
Download the CSV File Example to see the correct format.
Fill in the CSV with the following columns:
A - Product ID: The product ID from your store (required).
B - Source product ID: The product URL or ID from the supplier (required).
C - Supplier name: The supplier's name (e.g., AliExpress, Amazon, Walmart).
D - Region: The warehouse region (e.g., US, CN).
E - Variant SKU: The SKU for specific variants (optional).
Upload the completed CSV file to AutoDS. AutoDS will process the file and connect the products automatically.
Tip: Use Google Sheets to preserve correct formatting to connect multiple untracked products via CSV. Otherwise, ensure you format the Product ID column correctly to avoid errors:
Select the Product ID column.
Right-click the selection and choose Format cells.
Select Number.
Set Decimal Places to 0.
Opening the file with other tools may cause formatting errors like "No product was given to import from untracked." This happens when product IDs are converted to scientific notation or lose trailing zeros.
Here is an example of an incorrectly formatted table to connect multiple untracked products via CSV:
Untracked products for eBay non-API (MIP) stores
If you use an eBay non-API (MIP) store, you can import untracked products and orders using CSV files exported directly from eBay. This method is useful when the Chrome extension is not running or when you need to import historical data.
Import untracked orders via CSV
If AutoDS is not automatically tracking orders from your eBay MIP (non-API) store, you can manually upload untracked orders from eBay using CSV files.
To import untracked orders from your eBay MIP (non-API) store via CSV, follow these steps:
Step 1: Export orders from eBay
Log in to your eBay Seller Hub.
Go to the Orders section.
Click Download report or choose Create report.
Select Report Source as Orders.
Select Report Type as All Orders.
Click Download.
Save the CSV file to your computer.
Step 2: Import orders into AutoDS
In AutoDS, go to your Store page.
Click the three dots menu and select Resync.
Choose the file you downloaded from eBay.
Upload it to AutoDS.
AutoDS will process the orders and display them in your Orders page.
Link each order to a product URL if it is still unmonitored.
Import untracked products via CSV
If your eBay MIP (non-API) products were listed directly on eBay (not through AutoDS), they will not be monitored until they are manually imported using CSV files.
To import untracked products from your eBay MIP (non-API) store via CSV, follow these steps:
Step 1: Export product listings from eBay
Log in to your eBay Seller Hub.
Go to the Active Listings section.
Download the report containing your active listings.
Step 2: Import products into AutoDS
In AutoDS, go to your Store page.
Click the three dots menu and select Resync.
Choose the file you downloaded from eBay.
Upload it to AutoDS.
Once completed, your previously untracked listings will appear in the Untracked Products section.
Link each product to a product URL if it is still unmonitored.
Delete untracked products
If you no longer need certain untracked products, you can delete them from both AutoDS and your selling channel. This helps keep your catalog clean and organized.
To delete a single untracked product:
Go to the Products page in your AutoDS account.
Click the Untracked Products filter to view all items that are not monitored.
Select the item you want to remove.
Click the three-dot menu (⋮) to the right of the product name.
Choose Delete Product to remove it from AutoDS and your selling channel.
Bulk delete untracked products
To delete multiple untracked products at once:
From the Products page, open the Untracked view by applying the Untracked Products filter.
Select the products you want to delete by checking the boxes next to each item.
Click Bulk Delete at the top of the page.
Confirm the action. The selected items are deleted from both AutoDS and your selling channel.
Note: Untracked product deletions may take up to 3 hours to process. If the products are still visible after that time, please inform us.
Troubleshooting untracked issues
When working with untracked products, you may encounter certain issues. This section covers the most common problems and their solutions:
Issue | Workaround |
Product missing in Untracked list | 1. Confirm the product is active in your store (check your selling channel). 2. Try to renew the token and resync the store.
|
CSV import error | Check file formatting and required fields. Re-upload the file.
Recommended tool: Google Sheets. |
Products weren’t deleted after following the steps | Allow up to 3 hours for processing. If the products are still present after that time, contact Support for assistance.
|
I can’t find “Untracked Products” | Open the Products page and apply the Untracked Products filter to list only items that aren’t monitored. |
Bulk delete option not visible | In the Untracked view, select the products first, and the bulk actions will appear once items are selected. Then click Bulk Delete. |
I use eBay, but deletion isn’t working | Ensure the store is connected via API; deleting untracked products from AutoDS is supported only for eBay API connections. |