eBay non-API: common errors and solutions

Introduction

This guide lists the most frequent errors users face when working with an eBay non-API store (MIP integration) in AutoDS. Each error includes the explanation, the cause, and instructions to resolve it.

👉 Learn More: eBay MIP (non-API) store integration, token connection, and policies

Benefits

• Clarity – understand what each error means and how it affects your store.

• Efficiency – resolve issues quickly without unnecessary troubleshooting.

• Continuity – ensure smooth uploads and avoid disruptions in product monitoring or order management.

Quantity is not valid (error 105 / code 515)

This error comes from eBay and indicates that your listing settings do not allow AutoDS to set quantity to “0.” Without this setting, AutoDS cannot place the item as Out of Stock (OOS) when needed.

1. Log into your eBay account.

2. Go to Account Settings.
   

3. Select Selling Preferences.

   

4. Turn ON the Multi-Quantity Listings option.

Once enabled, your GTC (Good ‘Til Cancelled) listings can have quantity “0” and remain active. AutoDS will then be able to set items as Out of Stock automatically.

Upload errors

If you imported products to your non-API store but they don’t appear on eBay:

1. Go to View details immediately after import to check the status.

2. If the upload failed, the error reason will appear in the status column.

3. If you scheduled uploads, check the Scheduled Uploads section from the Drafts page to see if errors occurred.

👉 Learn More: Solutions for eBay's Common Error Messages in AutoDS

Check the Chrome extension error logs

1. Open the AutoDS non-API Chrome extension.
   

2. Click on the bell icon to open Error Logs.

3. Click Export Logs to download a CSV of the errors.

4. If you see a disconnection notice, reconnect your extension by clicking the link provided and completing the process until you reach the File Exchange page in eBay.

5. After reconnecting, clear your logs to keep track of new issues only.

Check the upload status in SellerHub Reports

1. Go to your eBay Seller Hub Reports → Upload Reports page.
   

2. Review the list of files:

   • Each line represents an uploaded file or a changed file (price/stock update).

   • At the end of each file name, you will see a reference ID.

   • The status column will show if the action was successful or if it failed.
     

3. Identify the correct file:

   • If the issue is with an upload, look for the upload file.

   • If the issue is with a product update, look for the change file.

   • Sometimes, AutoDS Support may give you the specific reference ID to check.

   • If not, download all relevant files (request and response files) from that day and search for the one containing the specific item or upload.

4. Send both files to the AutoDS support agent handling your case so they can investigate further.