Why My Order Doesn't Appear on My AutoDS Orders Page?

Introduction

Sometimes you may not see an order on your AutoDS Orders page, even though it appears in your selling channel. This guide explains the main reasons this happens, how to retrieve missing orders, and what to check before contacting support.

Benefits

• Ensures all orders are properly tracked.

• Prevents delays by spotting missing orders quickly.

• Provides actionable troubleshooting steps.

• Helps you know what information to prepare for support if needed.

 

 

 

Why some orders may not appear

AutoDS tracks all orders from your selling platforms (monitored and unmonitored). If an order doesn’t appear or shows as Unmonitored, it means AutoDS couldn’t link it to an active product.

Unmonitored orders

Status appears when the product was never imported into AutoDS, or it’s no longer active.

👉 Learn More:
Order Status Overview: Pending, Ordered, Shipped, Delivered 
How to Import Your Untracked Products to AutoDS?

Why an order might not appear at all

In most cases, this happens because the product is no longer active on your selling channel. Common reasons include:

• The listing was deleted manually.

• The product was purchased shortly before the listing ended.

• You currently have no listings on AutoDS for that product.
  👉 Learn More: Import products to your store with AutoDS: full guide to all methods

When AutoDS cannot detect an active product at the time of order, it cannot import it automatically. You’ll need to process such orders manually.
👉 Learn More: Manual Orders: How to handle without automation

Other possible causes

Sometimes, missing orders are caused by connection or sync issues, such as:

• Your store token has been revoked, preventing AutoDS from retrieving information from your selling channel.

• Your store needs to be re-synced.

• AutoDS is having trouble with monitoring this listing.

• Other reasons specific to your selling channel.

 

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How to recover missing orders in AutoDS

eBay API

1. Log in to your eBay Seller Hub and check:

   • The order is marked as Paid.

   • The status shows “Get postage label” (ready for dispatch).

2. Confirm the listing is still active on eBay.

3. Confirm the listing is active on AutoDS → Products page.

   • Search for the product (search by title or product ID). Click either the pencil or the product's image to open the editing options for this listing.
     Open the product tab, check for monitoring issues.

   • If errors appear, open a support ticket.
     👉 Learn More: How to Contact an AutoDS Support Agent

4. Renew your store token and re-sync the store:

   • From AutoDS dashboard → Stores (left menu) → three dots → Renew Token, then Re-sync store.

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eBay non-API (MIP)

1. Ensure your computer was on and the AutoDS Chrome Extension active when the order came in.
   👉 Learn More: AutoDS Helper (Chrome Extension): One-click importer and buyer address copier for dropshipping

2. Keep Chrome open with the extension running to sync products and orders.

3. Trigger a manual sync (if needed):

   • Click the AutoDS extension icon.

   • Select Run Orders Sync Now (Last 7 Days).

 

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Shopify, TikTok, Wix, WooCommerce

1. Check if the listing is active on AutoDS → Products page.

   • Search for the product (search by title or product ID). Click either the pencil or the product's image to open the editing options for this listing.
     Open the product tab, check for monitoring issues.

   • If errors appear, open a support ticket.
     👉 Learn More: How to Contact an AutoDS Support Agent

2. On AutoDS dashboard → Stores → three dots → Renew Token, then Re-sync store.

3. Wait around 2 hours for orders to sync.

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Amazon

1. Wait at least 12 hours—orders may take time to sync.

2. Confirm the listing is active on AutoDS → Products page.

   • Search for the product (search by title or product ID). Click either the pencil or the product's image to open the editing options for this listing.
     Open the product tab, check for monitoring issues.

   • If errors appear, open a support ticket.
     👉 Learn More: How to Contact an AutoDS Support Agent

3. On AutoDS dashboard → Stores → three dots → Renew Token, then Re-sync store.

4. Wait up to 24 hours for orders to appear.

 

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Possible Issues & Workarounds

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Frequently Asked Questions (FAQ)

Q: I see an order in my selling channel, but not in AutoDS. Why?
A: There are a few common reasons:

• • AutoDS couldn’t detect an active product linked to that order. 
  • Your store token has been revoked, preventing AutoDS from retrieving order data 
  • Your store needs to be re-synced 
  • AutoDS is having trouble monitoring this particular listing
  • Other platform-specific limitations based on your selling channel

To fully understand why the order is missing, we recommend following the troubleshooting steps in this article.

Q: I followed all steps but the order is still missing. What should I do?
A: Open a ticket with AutoDS Support and include:

• The checks you already performed.

• Your store name.

• Sell Item IDs of the missing orders.

• Screenshots from your selling channel (buyer name, shipping address, purchase date, quantity).

• Confirmation of token renewal and re-sync (with timestamps).

👉 Learn More: How to Contact an AutoDS Support Agent

Q: I already renewed my token but nothing happened. What next?
A: Sync times vary by channel:

• Amazon: up to 24 hours.

• eBay non-API (MIP): within 1 hour if extension is active.

• eBay API, Shopify, TikTok, Wix, WooCommerce: up to 2 hours.
  If delays exceed this, contact support.

Q: What’s a Sell Item ID and where can I find it?
A: The Sell Item ID is your product’s ID in the selling channel (e.g., eBay, Shopify). To find it:

1. Go to your AutoDS Products page.

2. Scroll to the Item ID column.

3. Right-click the Sell Item ID to copy the link to your store listing.