Orders from AutoDS Suppliers: Processing and Shipping Times

Introduction

Effectively managing your orders is key to maintaining a seamless dropshipping business. When working with AutoDS suppliers, it’s important to understand how the workflow operates.

This guide will walk you through the order management stages, explain the meaning behind each order status, and provide solutions for common issues—so you can minimize delays, avoid errors, and provide a better experience for your customers.

Benefits

Full visibility into your order process.
Automatic updates on order and tracking statuses.
Save time with centralized supplier-related activities.
Reduce errors with clear, actionable information.
Provide customers with timely and accurate updates.

Getting started

Orders from AutoDS suppliers are processed only via Fulfilled by AutoDS (FBA).
- The options to disable FBA or Automatic Orders in the marketplace supplier settings are greyed out.
- This means any order from an AutoDS supplier will always be sent to automation.
  👉 Learn More: Fulfilled by AutoDS – Full Guide
You must enable the Orders Processor Add-on (billed separately from your subscription plan).
You must load your FBA balance and purchase Auto-Order (AO) credits:
- FBA balance covers product purchases and shipping costs.
  👉 Learn More: How to Load Balance to Your 'Fulfilled by AutoDS' Account?
- AO credits are required to process orders automatically via FBA.
  👉 Learn More: What Are Auto-Order Credits and How Do They Work?
To identify AutoDS suppliers:
- Use the Supplier filter and select AutoDS Supplier.
- Or, look for the AutoDS supplier icon next to the Buy Item/Order ID.
- Private Suppliers can be identified by the “Message This Supplier” button.

Order processing stage

Since AutoDS Marketplace orders are tied to FBA, they are automatically sent to automation.
To recognize an AutoDS supplier order, look for the AutoDS supplier icon or use the Supplier filter → AutoDS Marketplace.

Shipping stage

Once the supplier fulfills and ships the order, the status changes to Shipped.
Tracking details appear in the Tracking Number column and are automatically updated on your selling channel, depending on the platform.
👉 Learn More: Tracking updates – full guide

Cancellations, returns, and refunds

For cancellations or returns, you must contact the supplier directly through the order.

Go to Orders page.
Click the three-dot icon beside the Note logo.
Select Send Message to Supplier.

If approved:
- Cancellation refunds return to your AutoDS balance.
- Returns include a label provided directly on the platform.

👉 Learn More: Supplier messaging system

Possible Issues & Workarounds

Issue	Explanation	Solution
Order went to Pending instead of automation	Orders Processor is not enabled.	Enable the add-on and resend the order to automation. Future orders will process automatically.
Order failed: Insufficient Funds	No balance in your FBA account.	Load your FBA balance, then resend the order. 👉 Learn More: How to Load Balance to Your 'Fulfilled by AutoDS' Account?
Order failed: Not Enough Auto-Order Credits	No AO credits available.	Purchase credits, then resend. 👉 Learn More: What Are Auto-Order Credits and How Do They Work?
Order failed: Marketplace not accepting orders	Temporary issue with AutoDS Marketplace.	Resend the order. If it persists, open a support ticket. 👉 Learn More: How to Contact an AutoDS Support Agent
Order failed: Supplier doesn’t ship to buyer’s address	Destination not supported.	Find another supplier with the same product and update the order details before resending. Click the three-dot icon → select Edit Order → go to the Product tab in the pop-up window. Update the Supplier, Buy URL, and Buy Variant ID as needed.
ETA passed but order not delivered	Shipment delayed.	Contact the supplier directly for an update.
Status shows Return Completed unexpectedly	Supplier canceled due to product unavailability or delivery issue.	Contact the supplier to confirm, then create a new order with the buyer’s details if needed.

Frequently Asked Questions (FAQ)

Q: When will my order get shipped?
A: Shipping times vary per product and are shown in the product description. For updates, contact the supplier directly.

AutoDS supplier products often have faster shipping than AliExpress.

Q: The supplier is not responding to my messages. What should I do?
A: Wait 24–48 business hours. If you still haven't received a response, submit a support ticket.

👉 Learn More: How to Contact an AutoDS Support Agent

Q: My order shows as Ordered/Shipped in AutoDS, but the buyer canceled it. Can I still cancel it?
A: You can request cancellation with the supplier, but approval is not guaranteed.