Introduction
This article explains all the statuses an order can have when processed through the Fulfilled by AutoDS (FBA) service.
Understanding each status helps you track progress, troubleshoot delays, and manage automation more efficiently. After reading, you will be able to confidently monitor and manage every stage of your FBA orders.
Benefits
Knowing how statuses work in Fulfilled by AutoDS provides key advantages:
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Real-time tracking of each order step.
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Faster issue resolution by identifying where the order stopped.
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Less manual work thanks to automation.
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Greater control and visibility over the process.
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Fewer errors and delays, as orders are automatically fulfilled.
Statuses explained
| Status | What it means | Key actions / details |
|---|---|---|
| Pending |
The order is on hold and not yet in process. If Automatic Orders is disabled, all orders appear here by default. |
- To proceed, click the order status and select Send to Auto Order → status changes to In Order Progress.
⚠️ Important: Use Send to Auto Order only when Automatic Orders is disabled in Supplier settings. When Automatic Orders is enabled, leave the status unchanged—the system places and updates the order automatically. |
| In Order Progress |
The order entered automation and is being handled by the system. If Automatic Orders are disabled, orders go here immediately. |
In Order Progress has two stages, which will appear in 2 different colors:
Yellow: In queue, waiting to be processed by the system.
White: Actively processed. Will update to Ordered or Failed. |
| Ordered | The order was successfully processed. |
To confirm that the order was fulfilled using the Fulfilled by AutoDS:
If any are missing, contact the Support Team. 👉 Learn More: How to Contact an AutoDS Support Agent |
| Shipped |
The supplier shipped the order, and a tracking number should have been added to the “Tracking Number” column.
|
Check how tracking updates work for each selling channel. Track changes made to your order and shipping status. |
| Delivered |
The carrier confirmed delivery.
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Click the tracking number to open real-time updates in 17Track.
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| Request Return |
Return requested by you for the buyer.
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Available when the order is Shipped or Delivered. Select Request Return → status changes to this.
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| Return In Progress |
The supplier is processing the return.
|
Next to the note icon on the order line, click the Return Label icon, . download and share the label with the buyer.
👉 Learn More: How Do Returns Requests work on the Fulfilled by AutoDS Service? |
| Return Failed |
The return request could not be completed.
|
Hover over the error icon to view failure reason. 👉 Learn More: Fulfilled by AutoDS (FBA) Service: Terms and Conditions |
| Return Completed |
Return processed and refunded.
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Refund credited to your FBA Balance. In some cases, the order is refunded without physical return. 👉 Learn More: How Do Returns Requests work on the Fulfilled by AutoDS Service? |
| Error |
The system failed to process the order.
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Hover over the error icon to view reason.
👉 Learn More: Solutions and workarounds for common Fulfilled by AutoDS (FBA) order failures |
| Insufficient Funds Error |
Not enough balance in your FBA wallet.
|
Load funds to your balance and resend the order to automation. You must have sufficient funds to process an order via Fulfilled by AutoDS. 👉 Learn More: How to Load Balance to Your 'Fulfilled by AutoDS' Account? |
| Canceled | Order canceled before being processed. |
Orders that have already been processed via Fulfilled by AutoDS can no longer be canceled. Changing a processed order to this status will not cancel the order from the supplier site. 👉 Learn More: Fulfilled by AutoDS (FBA) Service: Terms and Conditions |
FBA logo beside the Note logo.
Possible Issues & Workarounds
| Issue | Workaround |
|---|---|
| Order stuck in Ordered status |
Confirm the order shows:
👉 Learn More: |
| Order shows Shipped immediately (Shopify only) |
If Shopify marked the order as Fulfilled before syncing with AutoDS, the order appears as Shipped. Move the order back to Pending. Select Send to Auto Order. If Shopify keeps auto-updating, contact Shopify Support. |
| Balance higher than Buy Price, but orders still fail |
Balance is validated against the Maximum Buy Price. Kindly note that sufficient balance is not based on the current price of the item and your corresponding balance on the platform. It is calculated depending on the price of the item when the order was updated, the calculated profit, and the Maximum Loss amount you have set on the platform. Note: The system does not take into account current item price changes. It will only refer to the price updated on the platform. If needed, freeze orders by moving them to Pending (yellow stage only) and resend one by one. 👉 Learn More: Pricing Settings: How to manage Price, Profit, and Fees |
Frequently Asked Questions (FAQ)
Q: Why is my order stuck in Pending?
A: Automatic Orders may be disabled. Manually send the order to automation or enable it under Settings → Supplier Settings → Orders.
👉 Learn More: How to set up automation: FBA, Auto-Order and Semi-automation (tracking updates only)
Q: How long until an order moves from Pending to Ordered?
A: Usually within 24–48 hours, depending on system queue.
Q: Will buyers see AutoDS statuses?
A: No. Buyers only see updates in the selling channel.
Q: When will I get a return label after requesting one?
A: Within 24–48 hours. If not available, open a ticket.
Q: The buyer returned the item. When will I receive the refund?
A: Refunds are issued within 7–14 business days, after inspection at the returns facility. If delayed, open a ticket.
👉 Learn More: How to Contact an AutoDS Support Agent