Introduction
Managing multiple dropshipping orders can be time-consuming, especially when it comes to tracking shipping and delivery updates. That’s why AutoDS provides the Estimated Arrival column—so you can see shipping timelines directly on the Orders page, without checking supplier sites individually.
Benefits
Using the Estimated Arrival column helps you:
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Save time – no need to check supplier sites one by one.
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Centralize info – all arrival dates appear on your Orders page.
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Answer faster – quickly handle customer shipping inquiries.
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Act proactively – spot delays early and follow up.
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Build trust – provide professional, accurate updates.
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Scale easily – manage more orders with less effort.
Estimated Arrival column
All orders processed via Fulfilled by AutoDS (FBA) or Auto-Order will automatically display an ETA on the platform.
👉 Learn More: AutoDS order automation options: FBA and Auto-Order (semi and full automation)
On your Orders page, the Estimated Arrival column shows:
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Estimated Time of Arrival (ETA):
The shipping timeframe is based on the supplier’s information and may vary depending on the ‘Ship to’ option selected in the Supplier Settings when uploading the product
Example: If you’re dropshipping from Amazon, the date displayed on the Amazon order page is the one AutoDS will use and show in the ETA field.
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Order Logs and Tracking Updates:
In addition to ETA, you can see the full progress of your orders directly from the Orders page.
👉 Learn More: Order logs and tracking updates
Possible Issues & Workarounds
| Issue | Explanation | Workaround |
|---|---|---|
| ETA shows an unrealistic date | Sometimes the supplier doesn’t provide a valid ETA, so the system displays a placeholder or incorrect value. |
If you see an ETA that looks wrong, submit a support ticket. Our team will verify and update it. 👉 Learn More: How to Contact an AutoDS Support Agent If the order used Auto-Order, you can also check the ETA directly in your buyer account. |
| ETA passed, but status not updated | The supplier has already shipped or delivered the product, but the AutoDS order is still showing as Ordered. |
If processed via your buyer account, check directly on the supplier site. If shipped/delivered there but still “Ordered” on AutoDS, submit a ticket. If processed via FBA, contact AutoDS support. 👉 Learn More: How to Contact an AutoDS Support Agent |
Frequently Asked Questions (FAQ)
Q: Does the Estimated Arrival update automatically?
A: Yes. AutoDS refreshes the ETA using supplier and tracking data as it becomes available.
Q: Can I manually change the Estimated Arrival Date?
A: The ETA is updated automatically by the system to ensure accuracy—it can’t be changed manually.
Q: Why is an order showing as Shipped but with no order logs?
A: For Shopify users, this happens if the order status in Shopify was set to Fulfilled before it was transferred to AutoDS. In that case, the platform simply reflects Shopify’s status. If the change happens automatically, contact Shopify support for help.