AutoDS accepts credit cards, debit cards, and PayPal as subscription payment methods. Payoneer is also available as an alternative subscription payment method and works best when used with the AutoDS Wallet for international payments and currency conversion. A pre-loaded PayPal balance is not required. When AutoDS charges a subscription via PayPal, the payment is taken from your PayPal balance first. If the PayPal balance is insufficient, the charge is automatically drawn from the funding source connected to your PayPal account, such as a linked bank account or card.

There are several common reasons why a subscription payment may be declined:

If none of the above apply, please let us know so the AutoDS support team can review your billing details.

If your subscription payment method is declined, try the following steps:

While your subscription payment is pending, your AutoDS account is placed on hold, and automation is paused.

If no subscription plan is enabled on your account: AutoDS can charge your subscription payment method only when a subscription plan is enabled for your selling channel. If your subscription plan was canceled, for example, after 30 days of payment retries, updating your subscription payment method does not trigger a payment. To activate your account:

If a subscription plan is enabled on your account: allow up to 12 hours for the system to process the payment after updating your subscription payment method. If the payment still does not go through after 12 hours, try setting the new card as your default subscription payment method in "Settings" → "Account & Billing", or try a different subscription payment method. If the issue persists, please let us know so the AutoDS support team can review your account.

For more details about each account status, click here.

Your subscription invoices are located in Settings → Account & Billing under the "Payment History" section. Each subscription invoice shows the payment method, transaction number, item description, price, currency, VAT, and total amount. Order-related invoices, such as Fulfilled by AutoDS (FBA) transaction records, are located in Managed Balance → "Download invoices".

If a charge appears in your Payment History after canceling your AutoDS subscription, it may be a previously scheduled payment that was processed before the cancellation took effect, or an add-on charge that was billed separately from your subscription plan. Check the "Item" field in your subscription invoice under Settings → Account & Billing → "Payment History" to identify the charge. If the charge is on your bank statement but not in your Payment History, see why a charge may be missing from Payment History. If you believe the charge is incorrect, please let us know so the AutoDS support team can review your billing details.

A declined payment is not collected at the time it fails, but AutoDS keeps retrying it automatically while the subscription is still active. A retry can succeed later, for example once funds are available on your payment method. What happens next depends on what you canceled.

If you are unsure whether a charge on your bank statement was completed or declined, check with your bank. Your Payment History lists completed charges only.

The AutoDS Wallet is an optional financial management feature powered by Payoneer that lets you receive payments, move funds, and convert currencies within AutoDS. You do not need the AutoDS Wallet to pay for your AutoDS subscription. Credit cards, debit cards, and PayPal are the recommended payment methods for subscriptions. The AutoDS Wallet is most useful for dropshipping business expenses and international payments.

If your bill is higher than a previous billing cycle, the most common causes are:

To compare two billing periods side by side, check your transaction history in Settings → Account & Billing. Each charge is listed with its date, item, and amount, so you can identify exactly which line items changed between cycles.

If you have questions about a specific charge or want a full breakdown of what changed, please let us know so we can review your billing details.

A recent subscription payment may not appear in your payment history immediately. Payments can take up to 24 hours to be reflected under Settings → Account & Billing. If a payment still does not appear after 24 hours, please let us know so the AutoDS support team can check your account.

The plan selection page may appear after signing up and paying for a subscription if you are logged into a different AutoDS account than the one associated with your payment. To verify and fix:

If you forgot which email you used to sign up, check your email inbox for the AutoDS registration confirmation email, or look for payment receipts from AutoDS. If you still cannot find it, please let us know and share your proof of payment so the AutoDS support team can verify your account.

If you are logged in with the correct email address and the plan selection page keeps appearing each time you subscribe during registration, a previous session with your selling channel or saved browser data from an earlier AutoDS installation may be interrupting the registration. To start with a clean connection:

If the plan selection page still appears, please let us know and share a screen recording of your entire desktop that shows what happens when you subscribe, so our team can investigate.

If you canceled your subscription and can no longer log in to your AutoDS account, please let us know so the billing team can locate your account and retrieve your previous invoices. Share the email address you used to register your AutoDS account, and we will assist you accordingly.

A billing credit offered by the AutoDS team is applied to your next scheduled subscription or add-on payment. It is not deducted from charges that have already been processed. If the credit was added to your account after your last payment was collected, it will be applied automatically on your next billing cycle.

To verify whether a billing credit is active on your account and when it will be applied, go to Settings → Account & Billing and click "View your active discounts" under the Payment History section.

If no credit appears there or the amount is incorrect, please let us know and share the original communication confirming the offer so the billing team can verify and correct it.

This field usually updates automatically. If you extended your trial or reactivated your account and the "Next billing cycle" field in "Settings" → "Account & Billing" does not match what you expect, refresh the page and check the field again.

If it still does not match after refreshing, do not delete your account. Please let us know what you are seeing, ideally with a screenshot and details about your case, so we can check it for you.

Switching from an annual to a monthly AutoDS plan may result in a temporary authorization hold for the annual amount on your bank statement. This hold is not captured once the plan is updated; it is automatically dropped or voided by the bank within a few business days, and only the correct monthly amount is charged.

This explanation applies only if you switched an existing plan from annual to monthly billing. If you did not change your billing cycle, a pending charge on your statement is not explained by a plan-switch hold. See “I see a pending AutoDS charge on my bank statement. What is it?” below.

A pending charge has not been completed, so it does not appear in Settings → Account & Billing → Payment History, which lists only completed charges.

Because the charge has not been completed, AutoDS cannot confirm from your account records what a pending charge relates to, or whether it will be collected.

If you recently loaded funds to your FBA Managed Balance, the pending charge may be that load. Each FBA Managed Balance load goes through a security check and shows as pending on your statement until it completes. To check your recent loads, go to the balance section in the top-right corner of your AutoDS account and click “View Purchase History”.

If you see a pending AutoDS charge you do not recognize, please let us know, and the AutoDS billing team will check it against our records with you.

Subscriptions renew automatically based on the account's active billing status, not on platform usage. If the subscription is not actively canceled, charges continue even if the account is inactive or unused. To stop future charges, cancel the subscription directly in Settings → Account & Billing.

The Payment History in Settings → Account & Billing shows only completed charges for the AutoDS account you are logged into, in the currency AutoDS billed you in.

Check the date before the amount. If your bank statement is in a different currency from your Payment History, your bank converts each charge at its own exchange rate, so the two figures will not match. A charge of 4,323 on your statement and a charge of 238.80 in your Payment History on the same day can be the same payment. Match the date and the merchant description first. If a completed charge in your Payment History falls on the same date, that is the charge on your statement, and the difference between the two figures is your bank’s conversion rate and any foreign transaction fee it applies. AutoDS does not set that rate or that fee.

If your bank statement is in the same currency as your Payment History, conversion does not apply, and the two figures should match exactly.

If the dates do not line up either, or you no longer have access to your account, the charge usually matches one of these cases:

If none of these match the charge, or you cannot tell which one applies, the charge needs to be reviewed against our billing records, which only the AutoDS billing team can do.

Let us know, and the billing team will look into it with you. For security, they will ask you to confirm a few details before they can discuss any account, so have the email address you registered with and the date and amount of the charge ready.

The “$5,000/month usage limit” message that Shopify shows when you activate AutoDS through Shopify is a safety threshold set by Shopify, and it is never charged to your account. Shopify requires every connected app to set a usage limit for a 30-day period as part of its billing system, so AutoDS does not bill you $5,000. When you activate AutoDS through Shopify, AutoDS first shows a message to prepare you for what comes next, and then Shopify’s own confirmation screen shows the usage limit message. You can continue the activation.

Your AutoDS charges are based on your selected subscription plan and the features you choose to use:

To check your actual charges:

If a form asks for the legal name and registered address of the company you buy your AutoDS subscription from, use:

Use these details whenever a form asks for AutoDS's company name or address, for example a government or business registration form. The billing address saved in your own payment settings is your address, not AutoDS's, so do not enter it in that field.