Pause your account suspends all activity and billing for up to 30 days. Your data, stores, products, and settings are preserved during the pause period. Your account reactivates automatically after 30 days.
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Cancel a selling channel ends the subscription plan for one specific selling channel and permanently deletes all data associated with that selling channel, including stores, products, and orders for that selling channel. Other selling channels on your account remain active and unaffected.
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Cancel your AutoDS subscription cancels all active subscription plans and add-ons at once and closes your AutoDS account. AutoDS retains your data for 14 days before permanent deletion.

Canceling a selling channel is not the same as canceling your AutoDS subscription. You can cancel one selling channel without affecting other selling channels or closing your account.

Canceling on AutoDS does not cancel your selling channel subscription only removes it from AutoDS. If you have a separate subscription with your selling channel (for example, a Shopify or eBay account), you must cancel that subscription directly through your selling channel account.
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To stop future charges, cancel or pause before your next billing date. Once a selling channel or your AutoDS subscription is canceled, no further charges are applied.

Billing suspension: Billing is suspended during the 30-day pause period. Any paid days remaining on your subscription plan at the time of pausing are preserved and available once your account reactivates. If your account is still in the subscription plan trial period when you pause your account, the automatic trial-to-paid conversion charge is delayed, and your remaining trial days are preserved until you reactivate.
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Data preservation: your data, including stores, products, and settings, is saved for 30 days. All scheduled uploads are canceled during the pause period.
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Orders and automation: order fulfillment and automation stop immediately. Orders that were already fulfilled continue normally, but new orders cannot be fulfilled, and tracking conversion stops until the account is reactivated. Products remain listed on your selling channel, but price and stock monitoring pauses until the account reactivates.
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Support access: support team access to review your account and run tests is suspended during the pause period. Support access is restored once the account is reactivated.
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Multiple selling channels: pausing your AutoDS account pauses all subscription plans under your account for 30 days, not just one selling channel.

Data deletion: all data associated with the canceled selling channel is permanently deleted, including stores, products, and orders for that selling channel.
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Immediate access loss: after confirming the cancellation, access to all stores associated with the canceled selling channel ends immediately, regardless of how much time remains in the billing cycle. Canceling a selling channel is different from downgrading: when you downgrade to a lower subscription plan, access continues until the end of your current billing period, but when you cancel a selling channel, access ends immediately.
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Impact on your store listings: products already listed on your selling channel remain on your selling channel after cancellation. Those listings are no longer connected to or monitored by AutoDS. If you reactivate a subscription plan for the same selling channel, you need to resync your store to reconnect your existing listings.
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Product images: if you added product images through AutoDS, those images may no longer be hosted after the selling channel is canceled.
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No future charges: once a selling channel is canceled, no further charges are applied for that subscription plan.
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Account status: if you only have one active selling channel, canceling that selling channel closes your AutoDS account entirely, because AutoDS requires at least one active subscription plan to keep the account active. If you have more than one active selling channel, each cancellation only affects the specific selling channel you canceled.

Immediate access loss: you immediately lose access to your AutoDS account, all active subscription plans and add-ons are canceled, and order automation stops.
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Data retention and deletion: AutoDS retains your data for 14 days after cancellation. After 14 days, all data is permanently deleted and cannot be recovered. AutoDS does not offer an export feature for products or order data. Before canceling your AutoDS subscription, manually copy any necessary information to a separate location.
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Impact on orders: all order automation stops immediately. Orders set to be processed automatically through Auto-Order or Fulfilled by AutoDS (FBA) are no longer fulfilled. You need to process pending orders manually through your supplier accounts and selling channels.
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Impact on your store listings: canceling your AutoDS subscription does not delete products from your selling channel. Products already listed on your selling channel remain there, but are no longer connected to or monitored by AutoDS.
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Billing: all refund requests are reviewed in accordance with the AutoDS Terms of Service.
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No future charges: if you cancel before your next billing date, no further charges are applied.
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Credits and Fulfilled by AutoDS (FBA) Managed Balance: your AI credits, Auto-Order credits, Finder credits, and FBA Managed Balance remain available on your account after cancellation. All credits are non-refundable in accordance with the AutoDS Terms of Service. To withdraw your FBA Managed Balance after account deletion, please let us know so the AutoDS support team can review your request in accordance with the AutoDS Terms of Service and FBA Terms and Conditions.

Recovery period: You can recover your AutoDS account within 14 days by logging in again and re-registering with the same credentials. If you reactivate your account within the 14-day recovery period, your credits and FBA Managed Balance are still available.
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After 14 days: all data is permanently deleted and cannot be recovered.
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Account recreation: after permanent deletion, you can register again with the same email address to create a new AutoDS account. Registering again does not restore your previous stores, products, orders, or settings.
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Complete data removal (GDPR): if you want all personal data associated with your AutoDS account to be permanently and completely removed, you must explicitly request full data deletion through AutoDS support. Canceling or deleting your AutoDS account alone does not trigger complete data removal. Please let us know that you want all personal data fully deleted so the AutoDS support team can process your request in accordance with applicable data protection regulations.