AutoDS private suppliers: Terms and conditions
Guidelines to ensure smooth cooperation between AutoDS, dropshippers, and private suppliers.
Introduction
To ensure smooth cooperation between AutoDS, our dropshippers, and private suppliers, the following terms and conditions must be followed.
By using the AutoDS platform as a private supplier, you agree to comply with these conditions. Failure to adhere may result in account restrictions or termination of cooperation.
👉 Learn More: AutoDS Suppliers: Warehouses, Private Suppliers, and Retail options
Terms and conditions
| Category | Requirements |
|---|---|
| Order fulfillment |
Suppliers must dispatch items promptly and update each order with a valid tracking number within the specified handling time (as defined in the shipping policy). ⚠️ Important: Orders without a valid tracking number will not be eligible for payment. Valid tracking numbers must be trackable on 17track.net. If a number cannot be tracked, contact AutoDS for resolution. |
| Order cancellation | Occasional cancellations may happen, but repeated cancellations compromise dropshippers’ businesses and are not allowed. |
| Timely responses |
Dropshippers may contact suppliers with product or order inquiries. Responses must be provided within 3 business days to maintain service quality. |
| Communication guidelines |
Communication with dropshippers outside of the AutoDS platform is strictly prohibited. If asked for an email, phone number, or website, suppliers must inform the requester that all communication is done exclusively through the messaging section of their AutoDS account. |
| Communication with AutoDS |
AutoDS may request additional information or clarifications by email. Suppliers are expected to monitor their inbox and respond promptly to ensure smooth collaboration. |
| Prohibited product categories |
Certain categories are not allowed, including: If such products are listed, AutoDS will send a notification requesting immediate deactivation. |
Account restrictions
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AutoDS may or may not issue a warning before restricting or terminating a supplier account.
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The decision depends on the severity and urgency of the case.
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While AutoDS aims to maintain open communication with all suppliers, if dropshippers’ businesses are at risk due to non-compliance, supplier accounts may be restricted immediately and without prior notice.