How to pause, cancel and delete your AutoDS account
Learn how to pause or cancel your subscription, what happens to your data, and how to reactivate if needed.
Introduction
If you no longer need your AutoDS account or want to temporarily stop using it, you can easily pause or cancel your subscription.
This article explains how each option works, how to complete the process from your settings page, and what happens to your account and data after the change is made.
- Pause your account to stop activity while keeping your data saved.
- Cancel your subscription if you’re ready to close your account permanently.
Note: Account actions apply across all plans under the same login. If you manage multiple stores, the changes will affect all of them.
You can reactivate your account directly from the login screen if it was paused within the last 30 days, or deleted only once.
If your account has been deleted more than once, you will need to create a new AutoDS account.
Quick Jump
How to Pause your AutoDS Account
- Go to Settings → Account & Billing.
- Click Manage/Cancel Account at the bottom of the page.
- Select Pause Account when the pop-up appears.
- You’ll receive a confirmation that your account has been paused, which will include the scheduled reactivation date and details about your next charge.
What happens when you Pause your account
- Your data (stores, products, and settings) will be saved for 30 days.
- All scheduled uploads will be canceled.
- After 30 days, your account will automatically reactivate, and billing will resume.
- If you log in while your account is paused, you’ll be given the option to reactivate.
Pausing Accounts with Multiple plans will cause all plans to be paused for 30 days; this applies to all plans under a single account.
Pause Account (for 30 days):
- Order Details Unavailable: No access to transaction histories or buyer accounts for orders.
- Fulfilled Orders: Orders that have already been fulfilled will continue. You cannot request returns for fulfilled orders. No ability to fulfill new orders.
- Tracking Conversion: Tracking conversion will stop if there are no unconverted orders.
- Store Status: Products will remain listed in your store; however, monitoring updates and automation will pause until the account is unpaused.
How to Cancel and Delete your AutoDS Account
- Go to Settings → Account & Billing (same starting point as pausing).
- Click Manage/Cancel Account at the bottom of the page.
- You’ll be prompted to select which subscription(s) to cancel.
If you have multiple active plans, you must cancel each one individually before your full account can be closed. - Warning Pop-up: This will permanently delete all your data, including stores, products, and orders. Click "Cancel Account" to proceed.
-
Select the reason you’re leaving. Your feedback helps us improve our services.
What happens when you Cancel your account
- Cancel Account permanently deletes your listings and orders after 14 days.
- You can recover your account within 14 days by logging in again and re-registering with the same credentials (email or Google login).
Frequently Asked Questions (FAQ)
Q: Can I pause only one store or plan instead of the entire account?
A: No. Pausing your AutoDS account will pause all plans and stores connected to that account.
Q: Will I be charged while my account is paused?
A: No. Billing is suspended during the 30-day pause period. Charges resume automatically after reactivation.
Q: Can I reactivate my account before the 30 days are over?
A: Yes. Simply log back into your account and confirm that you want to reactivate it.
Q: What happens to my order data if I cancel my account?
A: Order histories and product listings will be deleted permanently after 14 days. Be sure to export any data you need before canceling.