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Switch Fulfilled by AutoDS (FBA) orders to Auto-Order using your buyer account

Detailed guide on handling Pending, In Progress, Failed, and other statuses during the switch

Introduction

This article explains how to switch orders initially set to be fulfilled by AutoDS (FBA) to Auto-Order using your buyer account.

If you are transitioning from the Fulfilled by AutoDS service, this guide shows how to update each order’s fulfillment method depending on its status.

By doing this, you’ll have direct control over your orders while continuing to enjoy the benefits of automated processing through AutoDS.

👉 Learn More:

 

Key differences: FBA and auto-order (full and semi-automation)

Automation Method

Benefits

Prerequisites

Use cases

FBA service

(Full automated. No buyer account needed)

👉 Learn More: Automate your orders with Fulfilled by AutoDS (FBA) – Full Guide

✅ Fully automated for processing orders

✅ Faster processing & tracking updates

✅ Reduces manual work and human errors.

✅ Ideal for scaling your dropshipping business.

✅ Returns are easy and fast to manage within FBA.

✅  Access to the Sourcing Service, Print On Demand and Sample Orders.

✅ Order status is updated

Use supported suppliers & USD currency.

Enable Orders Processor Add-On ($9.90/mo after 14-day trial).

Load sufficient balance and Auto-Order credits.

✔ You want a completely automated workflow without using your own buyer accounts.

✔ You sell products from FBA-supported suppliers.

✔ You want access to services like Sourcing, Print on Demand, and Sample Orders.

Auto-Order (Full automation) 

(including tracking number conversion and updates)

✅ Automatic order placement

✅ Tracking number conversion

✅ Order status updates

- Add and configure your buyer accounts.

- Enable Orders Processor Add-On.

- Check the auto-order box in the supplier settings.

- Add enough Auto-order credits (AO credits).

- Use supported suppliers (Amazon US, UK, DE, FR, AU/ and AliExpress)

✔ You want to use your Amazon or AliExpress account, but the orders must be processed automatically.

 

 

How to switch from Fulfilled by AutoDS to Auto-Order

The switch is done directly in your Settings → Supplier Settings → Orders.

  • If both boxes are checked, your orders are processed automatically by the FBA service.

  • If only the second box is checked, you are sending orders manually to FBA.

  • AutoDS will apply the changes to all future automated orders and products. Existing orders keep the settings active at the time of processing.

👉 Learn More: Settings - Full Overview

 

 

Prerequisites

To use Auto-Order with your own buyer accounts, make sure you:

  • Have at least one buyer account (Amazon US, UK, DE, FR, AU or AliExpress) connected and active.

    👉 Learn More: How to add a buyer account

  • Disable the Fulfilled by AutoDS Service in your settings.

  • Enable Auto-Order if you want future orders to process automatically through your connected buyer account.

Once these steps are complete, you can switch orders depending on their current status. The sections below cover what to do in every situation.

👉 Learn More: 'Fulfilled by AutoDS' Orders - Order Statuses Explained

 

 

No Pending or In Order Progress status

If no orders are in Pending or In Order Progress, either:

  • All orders have already been fulfilled by AutoDS.

  • You have no orders at all.

  • You changed your order details after it was already placed.

In this case, simply ensure the Fulfilled by AutoDS Service is disabled. Future orders will automatically use Auto-Order.

 

 

Pending status

Orders show as Pending if they were manually changed to that status or if automation was disabled.

To switch a Pending order to Auto-Order:

  1. Disable Fulfilled by AutoDS Service in your settings.

  2. On the Orders Page, locate the order in Pending.

  3. From the status dropdown, select Send to Auto-Order.


 

In Order Progress 

Yellow “In Order Progress” status

Means the order is queued for processing.
At this stage, you can still cancel the automation.

To switch:

  1. From the dropdown next to the order, select Cancel Auto-Order.

  2. Once it moves to Pending, disable the Fulfilled by AutoDS Service in settings.

  3. Resend the order to automation via your buyer account.

White “In Order Progress” status

Means processing has already begun. The item may or may not have been ordered.
Canceling at this stage usually does not stop FBA processing.

If switched to Cancel Auto-Order, the system may only prevent the order from being marked as “Ordered.” However, it could still be completed via FBA.

In this situation:

  • Wait until the order either completes or fails.

  • If it completes successfully, it cannot be canceled.

  • If it fails, disable the FBA option in settings and resend the order via your buyer account.

 

Ordered 

  • Once marked as Ordered, the order cannot be canceled or switched.

  • You can only ensure that future orders are routed via your buyer account by disabling FBA in settings.

⚠️ Important: If the order was refunded or returned, confirm the process is complete before resending to automation.

Editing an active FBA order (Buy Order ID, Buyer Account) may also remove eligibility for refunds.

👉 Learn More: 'Fulfilled by AutoDS' Service - Terms and Conditions

 

 

Orders with failed statuses

If an order failed through FBA:

  1. Disable the Fulfilled by AutoDS Service.

  2. Resend the order to automation to process via your buyer account.

 

Return Completed 

If the order was returned and refunded via FBA:

  • You cannot resend the original order.

  • If the buyer still wants the product, create a new order in your selling channel and disable FBA in settings before resending to automation.

👉 Learn More: 'Fulfilled by AutoDS' Service - Terms and Conditions

💡Tip:  You can also cancel, move to Pending, or send orders to Auto-Order in bulk.

👉 Learn More: Manage orders in bulk

 

 

Possible Issues & Workarounds

Issue Workaround
“Send to Auto-Order” option not visible The option only appears if the order is in Pending status.
Order still processed by FBA

Confirm the Fulfilled by AutoDS Service is disabled.

Sometimes it may still be active for another supplier (e.g., disabled for Amazon US but still active for AliExpress US).

Verify for the specific supplier.

- If the order has not completed, disable the service and resend.
- If it has been completed, it cannot be canceled.
- If disabled correctly, but the issue persists, submit a support ticket.
Auto-Order is failing Review the failure reason and apply the suggested fix.

👉 Learn More: Auto-Order failures and solutions

 

 

Frequently Asked Questions (FAQ)

Q: Can I immediately switch all my orders from FBA to Auto-Order?
A: You can switch future orders by updating your settings. Current orders must be handled individually based on their status.

Q: Will canceling an FBA order refund my balance?
A: If the order has not been placed, canceling won’t deduct funds. If it was placed, standard refund rules apply.

👉 Learn More: 'Fulfilled by AutoDS' Service - Terms and Conditions

Q: Can I switch an order to Auto-Order if FBA has already processed it?
A: Once an order is fully processed via FBA, it cannot be switched. For specific cases, contact the AutoDS support team.

👉 Learn More: How to submit a ticket for a FBA order?

Q: I switched to Auto-Order, but still have funds in my AutoDS balance. How do I get a refund?
A: Refund eligibility depends on the order’s status. To have your case reviewed, submit a ticket to the Billing Team.

👉 Learn More: How to submit a ticket for a FBA order?