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Solutions and workarounds for common Auto-Order (AO) failures in AutoDS

Learn what each Auto-Order error means and how to resolve it fast.

Introduction

Auto-Order helps streamline your fulfillment process, but some orders may occasionally encounter errors related to account, credit, product inventory, supplier limitations or external restrictions.

This article was created to help you understand the most common Auto-Order error messages in AutoDS and know what to do in each situation. With clear explanations and guided solutions, you can resolve issues quickly and keep your operations running smoothly.

Benefits

  • Quickly identify the cause of auto-order failures.
  • Save time by applying the correct workaround.
  • Reduce customer complaints due to delays or missing orders.
  • Improve order fulfillment accuracy.

👉 Learn More:

AutoDS order automation options: FBA and Auto-Order (semi and full automation)
How to set up automation: FBA, Auto-Order and Semi-automation (tracking updates only)

Quick Jump

  1. Getting started: How to identify Auto-Order failures
  2. Common Auto-Order errors and solutions in AutoDS
    1. Account and credit-related
    2. Product and inventory 
    3. Address and shipping 
    4. System and general

Getting started: How to identify Auto-Order failures

To find out why an order failed:

  1. Go to your Orders page.
  2. Look for the red exclamation mark ❗ next to the failed order.
  3. Hover your mouse over the icon to see the full error message tooltip.

Common Auto-Order errors and solutions in AutoDS

Tip 💡

We recommend hitting 'CTRL+F' (for Mac, Command-F ) on your keyboard to locate the relevant error quickly.

Once you locate the error, click on the text error, and you will be redirected to the Workaround.

1. Account and credit-related errors

⚠️ Insufficient Auto-order credits / Not Enough AutoOrder Credits

What it means: Your Auto-Order Credits are insufficient to process the order automatically.

How to fix it:

  • Click Buy Credits next to your credit balance.
  • Change the order status to Send to Auto-Order to retry.
 
⚠️ There is not enough gift card balance to process the order; add gift card balance on the source site and resend.

What it means: The gift card balance in your Amazon buyer account is insufficient.

How to fix it:

  • Add more gift card balance to your buyer account.

  • Or switch to a credit card under Settings > Buyer Accounts > Edit > Payment Methods

⚠️ Your buy account has been locked. The auto-ordering system cannot log in to place the order.

What it means: AutoDS cannot log in because your buyer account is locked or suspended.

Please note that AutoDS is not responsible for suspending or restricting your Amazon account. Amazon may limit access to buyer accounts for various internal reasons, including unusual activity or policy violations.

How to fix it:

  • Check your email for notifications from Amazon explaining the lock.
  • Contact Amazon Customer Service to reinstate your account.

⚠️ All buy accounts are disabled for auto-ordering; check your settings and reorder.

What it means: No active buyer account is available for automation, due to configuration errors in your Buyer Accounts or the limits you have set.

How to fix it: Ensure your Buyer/Amazon account’s limits (daily and pending order limit) are not reached.

  • Go to Settings > Buyer Accounts > Edit and ensure:
    • Auto-Order is enabled.
    • The account is not On Hold.
    • You can raise these limits, set them to 0 to remove them, or resolve any On Hold issues.
  • The Buyer account will be ‘Active’ and allow the system to use it for order automation.

👉 Learn More: How to add a buy account for the automation of your orders


⚠️ The system could not log in to your account since the password is incorrect. Please update the correct password on the settings page.

What it means: The password saved for your buyer account is wrong.

How to fix it:

  • Go to Settings > Buyer Accounts > Edit.
  • Update the password field and click Next and then Update.

⚠️ The system could not log in to your Amazon account as verification failed due to incorrect zip code info.

What it means: ZIP code verification failed during login. Amazon prevents the system from logging in by asking a security question regarding the billing account's zip code.

How to fix it:

  • In Amazon, under Your Account > Payments, confirm the billing address ZIP code of the credit card that ends in the four digits mentioned.
  • Please ensure that the phone number on your buy account matches the one you entered in the buy account settings.
  • In AutoDS, click Settings > Buyer Accounts > Edit and enter the first five digits of the zip code. If necessary, update the phone number, save the change, and then retry sending the order.
  • Also, make sure your Amazon password is updated correctly on AutoDS.

⚠️ The system could not log in to your Amazon account since verification failed, as it was unable to get credit card details ending with [XXXX].

What it means: AutoDS couldn’t verify your account using the specified credit card, specifically, the one ending in [XXXX]. 

How to fix it:

  • In Settings > Buyer Accounts > Edit > Payment Methods, confirm that the card details are accurate.
  • Retry by changing the order status to Send to Auto-Order.
  


⚠️ Your Amazon account does not have a Prime membership; auto-ordering will result in additional shipping costs.

What it means: AutoDS failed the order to protect you from extra costs because your Amazon account is not subscribed to Prime. Prime membership typically offers free and faster shipping, and AutoDS defaults to the fastest option, usually Prime-only. Without it, shipping fees may apply.

How to fix it:

  • Subscribe to  Amazon Prime for free, fast shipping on eligible items. The Prime membership includes free two-day shipping on all Prime products.

👉 Learn More: How Does AutoDS Monitor the Suppliers on Amazon? 


⚠️ The system could not log in to your buy account since the verification code couldn’t be pulled from the email. Please check the email forwarding settings.

What it means: AutoDS couldn’t retrieve the OTP because your Gmail forwarding isn’t set up in your supplier order settings.

How to fix it:

  • Ensure your Gmail account forwards codes correctly.

👉 Learn More: How to forward your tracking emails


⚠️ The system could not log in to your buy account since the buy account [macro, email] does not exist on the source site.

What it means: The email in AutoDS doesn’t match an account on the supplier site.

How to fix it:

  • Go to Settings > Buyer Accounts > Edit, correct any email typos, then Update.


2. Product and inventory

⚠️ Add-On item not supported.

What it means: AutoDS does not support auto-ordering for Add-on items. 

Amazon Add-on items are products with a lower price that can only be purchased if the total order of the cart reaches $25. When shopping on the platform, these add-on items are marked by a blue “Add-On” stamp.

How to fix it:

  • If you choose to work with add-on items, place the order manually.
  • Or replace the product with a non–Add-On alternative.

👉 Learn More: How To Deal With Your Orders Manually  


⚠️ Auto-order disabled for this product.

What it means: Auto-ordering is disabled for this product at the listing level.

How to fix it:

  • Re-enable auto-ordering for this product to retry automation.
  • Or manually fulfill the order using your buyer account.

👉 Learn More: How To Deal With Your Orders Manually  


⚠️ Item out of stock / Item unavailable / Item Unavailable (Code 301)

What it means: The product was unavailable on the supplier’s site when the automation was triggered.

How to fix it:

  • Find a similar product from another seller or supplier, or you can source a similar product from China using the AutoDS Sourcing Service.
    👉 Learn More: AutoDS product sourcing service
  • Set the order status to Pending, click Edit Order, and update the Supplier, Buy URL, and Variant ID.
  • Click Save, then resend the order via Send to Auto-Order.


⚠️ The product has a limited purchase quantity on the buy site

What it means: The supplier has set a quantity limit for this item.

How to fix it:

  • Look for the same product from another seller without quantity restrictions or source a similar product from China using the AutoDS Sourcing Service.
    👉 Learn More: AutoDS product sourcing service

⚠️ The product is not an Amazon Prime product as required per your settings. You can force order it to ignore the setting by choosing 'Send to Auto-Order.'

What it means: Your settings allow only Prime-eligible products for automation, and this item is not Prime.

How to fix it:

  • Wait until the product becomes Prime again.

  • Disable Prime only in the supplier settings and send the order back to Auto-Order, since this setting guarantee that only Amazon's 'Prime' membership products would be processed. When this is enabled in yoru settings, the system will place the product as unavailable as protection, aka 'On Hold'.
    👉 Learn More: How to Set Up Your Product Monitoring and General Preferences?

Note: Force Resend bypasses shipping day and loss protection settings.


⚠️ Amazon Prime Pantry products (grocery items requiring 5 items sent to the same address) are not supported for auto-ordering.

What it means: Pantry and Fresh items require multiple-quantity shipping, which AutoDS does not support.

How to fix it:

  • Manually order through your Amazon buyer account or source a similar product from China using the AutoDS Sourcing Service.
    👉 Learn More: AutoDS product sourcing service
  • Update the Buy Order ID and Buyer Account fields on the Orders Page.

⚠️ This is a bundled item on Amazon; more units are suggested to purchase at checkout. Please place the order manually to verify how many items are ordered.

What it means: The product is a bundle (e.g., “Pack of 2”), which AutoDS can’t verify automatically.

How to fix it:


⚠️ More items were added to the cart due to manual actions in the middle of the automation process. Order failed as protection from possible loss.

What it means: Extra items were detected in the cart during checkout, interrupting the automation.

How to fix it:


3. Address and shipping

⚠️ The address of the buyer is invalid. Fix the address and resend.
⚠️ Unable to handle address exception. Cannot send to specified address
⚠️ Sorry, this item %s can't be shipped to your selected address

What it means: The order failed due to an issue with the shipping address or buyer information. This can happen when:

  • There is something wrong with the buyer’s address, or the product cannot be sent to the buyer’s address.
  • The store integration (e.g., TikTok, Amazon) limits access to full buyer details.
  • The default shipping method (e.g., “Ship by TikTok”) hides buyer info with "***". Make sure that the default shipping method is set to “Ship by Seller.” After this is changed, it will only apply to future orders.
  • The supplier does not ship to the destination due to location restrictions, legal limitations, or seller preferences (e.g., items with chemicals restricted by country or city).

How to fix it:


⚠️ The product has a longer shipping time than the Maximum Shipping Days set. You can force order to ignore the setting by choosing 'Send to Auto-Order.'

What it means: The estimated delivery time from the supplier exceeds your Maximum Shipping Days in your AutoDS supplier settings (based on your policy or supplier settings).

How to fix it:

  • Wait until the supplier’s delivery estimate is shorter.
  • Source a similar product from China with a shorter shipping time, using the AutoDS Sourcing Service.
    👉 Learn More: AutoDS product sourcing service
  • Or go to Settings > General > Maximum Shipping Days and increase the limit
  • To override the restriction, change the order status to Send to Auto-Order, then confirm with Force Resend.
    Note: Force Resend will bypass your shipping and profit protection settings.


4. System and general

⚠️ Unknown error. Please try to order again by choosing 'Send to Auto-Order.'
⚠️ We couldn't process this order. Please contact support for further assistance.

What it means: The automation process failed for an unknown reason, often due to a momentary interruption during checkout.

How to fix it:

  • Confirm the order was not placed on your buyer account.
  • Try resending the order to automation.
  • If it fails again, open a support ticket for further investigation by clicking in the conversation icon at the bottom-right corner of the screen and selecting Orders Assistance > Existing Order.
    👉 Learn More: How to Contact an AutoDS Support Agent

⚠️ Supplier is not supported for auto-ordering
⚠️ Auto-ordering is not supported for this source site

What it means: AutoDS doesn't support the supplier used in the order for automatic fulfillment.

  • Auto-order (full automation): Amazon US, UK, DE, FR, AU/ and AliExpress.
  • Auto-order (tracking only): HomeDepot or Aliexpress.
👉 Learn More: AutoDS order automation options: FBA and Auto-Order (semi and full automation)

How to fix it:


⚠️ Orders over one month old will fail automatically to protect you. You can force order it by choosing 'Send to Auto-Order.'

What it means: Orders older than 30 days are blocked to avoid unintended charges.

How to fix it:

  • Change the order status to Send to Auto-Order.
  • Confirm with Force Resend to override the restriction.
    Note: Force Resend bypasses protection rules like max loss and shipping days.

⚠️ The total price of the order [XXXX] on the buy site is higher than the maximum purchase order price you have set

What it means: The supplier’s price exceeds your set profit margin or maximum loss limit.

AutoDS calculates a safety threshold using the formula: Buy Price (including taxes) + Order's Profit + Maximum Loss.

When the item’s cost on the supplier site exceeds this threshold, the system fails the order to avoid potential loss.

👉 Learn More: 
How Does AutoDS Calculate Product's Profit?
Pricing Settings: How to manage Price, Profit, and Fees

How to fix it:

  • Or override the restriction by changing the order status to Send to Auto-Order and using Force Resend.
    Note: Force Resend bypasses protection rules like max loss and shipping days.

⚠️ The system could not log in to your Amazon account since mobile verification is not supported. Please set up 2-step authentication on Amazon by choosing the authenticator app.

What it means: AutoDS does not support mobile verification. Only Amazon’s 2-factor authenticator app method is compatible.

How to fix it:

  • After following those tutorials, remove all other verification types (mobile, email) from your Amazon account after setup.

⚠️ The order [xxx-xxxxxxx-xxxxxxx] has already been processed. Do you want to process it again? If yes, please continue with the force order.

What it means: AutoDS detected that the order had already been placed (Buy Order ID exists).

Sometimes, when an attempt to place an order is made, but at the end of the process, it is not clear whether the order was placed or not, it will have an “Unknown” Buy Order ID. And when resent to automation, this is when you will get this error.

How to fix it:

  • Check your buyer account to confirm if the order was processed by searching the buyer's first and last name.
  • If already placed, update the Buy Order ID and Buyer Account fields.
  • If not, leave the Buy Order ID blank, set the status to Send to Auto-Order, and resend.

⚠️ There was an issue with processing payment for this order. Please contact support for further assistance.

What it means: The payment failed — commonly due to an invalid/expired credit card or insufficient funds.

How to fix it:

  • If using a gift card, confirm if you have enough balance on your buyer account.
  • If using a credit card, ensure it’s valid, correct, and not expired.

Frequently Asked Questions (FAQ)

Q: Why is my order still Pending?
A: The order is marked as Pending because the automatic order processing setting is disabled.

To send this order to fulfillment:

  • Change its status to Send to Auto-Order manually.

To avoid this in future orders:

Q: How long does it usually take to process an order?
A: Most orders are processed within a few minutes to an hour. However, during high volumes, it can take up to 24 hours. If the order remains In Order Progress for more than 24 hours, please contact support by clicking in the conversation icon at the bottom-right corner of the screen and selecting Orders Assistance > Existing Order. 

👉 Learn More: How to Contact an AutoDS Support Agent

Q: Is auto-order supported for all suppliers?
A: No. Auto-order is available only for Amazon (AU, DE, FR, US, UK) and AliExpress. If the supplier isn’t supported, the order must be fulfilled manually.

Tip💡
 
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