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Buyer Account: Add and Set Up Auto-order Automation

Connect your buyer account to AutoDS and simplify order processing with automated tracking and fulfillment.

Introduction

Managing orders manually takes time and increases the chance of mistakes. With AutoDS, you can connect your buyer account so that orders are placed automatically on your behalf. This ensures a smoother fulfillment process, greater customer consistency, and less daily work for you.

Supported suppliers:

  • Auto-Order (full automation): Amazon US, UK, DE, FR, AU, and AliExpress.

  • Auto-Order (semi-automation / tracking updates only):  Amazon US, UK, DE, FR, AU, Home Depot, and AliExpress.

By following this guide, you will learn how to add a buyer account in AutoDS and configure it for secure and efficient automation.

👉 Learn More: AutoDS order automation options: FBA and Auto-Order (semi and full automation)

 

Benefits

  • Save time – eliminate manual order placement.

  • Reduce errors – fewer mistakes in checkout and payment details.

  • Improve customer experience – faster order processing and shipping.

  • Centralize management – view, filter, and track all orders directly in AutoDS. 

 

Quick Jump 

  1. When to use your buyer account

  2. Prerequisites

  3. How to add your buyer account in AutoDS

  4. Possible issues & workarounds

  5. Frequently Asked Questions (FAQ)


When to use your buyer account

AutoDS supports two order management methods that may require a buyer account:

  • Auto-Order (full automation): AutoDS uses your connected buyer account (e.g., Amazon or AliExpress) to automatically place orders, update tracking numbers, and mark the order status in your store.

  • Auto-Order (semi-automation): You place the order manually on the supplier’s website, and AutoDS updates the tracking details for you. This option is useful if you want to review each order before fulfillment.

If you prefer not to manage a buyer account, you can use Fulfilled by AutoDS (FBA), where AutoDS processes orders using its own managed accounts.

👉 Learn More: Automate your orders with Fulfilled by AutoDS (FBA) – Full Guide

 

 

Prerequisites

 

 

How to add your buyer account in AutoDS

  1. On the AutoDS dashboard, navigate to Settings ➞ Buyer Accounts ➞ + Add Account.

  2. Select a supplier and a region. 

  3. Enter account information, such as email, password, billing full name, zip code, and billing phone number.

  4. Set up your payment method, and choose between a credit card or gift card.

    • For Credit Card:

      1. Click +Add Card and enter card details.

      2. You can add multiple cards and set one as Primary.

      3. Make sure the primary card in AutoDS matches the default card in your buyer account to avoid payment errors.

    • For Gift Card:  The system will use the available balance from your buyer account.

  5. Configure buyer account settings
    • Max Pending Orders: Limit the maximum orders in the Ordered status before AutoDS stops placing new ones.
    • Daily Orders Price Limit: Define a maximum daily spend (e.g., $100). Orders resume automatically the next day.
    • Auto Order: Enable it to allow AutoDS to process orders automatically. If disabled, orders remain Pending until you process them manually or mark them as Send to Auto Order (semi-automation).
    • Auto Tracking Numbers: Automatically syncs tracking numbers from the supplier to AutoDS and your selling channel.
    • Order Scan: Alerts you if orders exist on Amazon but not in AutoDS (helps detect duplicates).
  6. Finish setup by clicking on Add. 
    • Your buyer account will now appear under Buyer Accounts in Settings, where you can view, edit, or filter accounts.

 

Note: It is recommended that you place your first order manually using the new buyer account to confirm everything works before activating full automation.

 


Possible Issues & Workarounds

Issue Workaround
Orders stuck in Pending status
  1. Confirm the Orders Processor Add-On is active.
  2. Verify that Auto Order is enabled in both supplier and product settings.

  3. Make sure the product went through the automation process.

  4. Resend the order to automation.
  5. If still pending, submit a ticket.

👉 Learn More:
Orders failing

Review the failure reason and apply the recommended fix.

If issues persist after troubleshooting, submit a ticket.
Buyer account in On Hold status

Common causes: Incorrect login details, email forwarding not set up, 2FA not configured, or account restrictions.

  1. Check login details and remove spaces.
  2. Verify email forwarding is correctly configured.

    👉 Learn More: How to Forward Your Tracking Emails to Your Unique Tracking Email?
  3. Confirm that the authenticator app is set up correctly.

    👉 Learn More: Amazon OTP setup 
  4. Contact supplier support if the account is restricted.
  5. After resolving, resend orders to automation.


Frequently Asked Questions (FAQ)

Q: Can I add more than one buyer account?
A: Yes. You can connect multiple accounts for the supported suppliers or even multiple accounts for the same supplier.

- Auto-order (full automation) supported suppliers: Amazon US, UK, DE, FR, AU/ and AliExpress.
- Auto-order (Semi-automation/ Tracking updates only) supporter suppliers:  Amazon US, UK, DE, FR, AU, Home Depot and AliExpress.

Q: Is it safe to connect my personal buyer accounts?
A: Yes. AutoDS uses secure methods to connect and does not store your login credentials.