Introduction
Setting up order automation in AutoDS allows you to streamline your fulfillment process using either your own buyer accounts or the Fulfilled by AutoDS service.
This article provides a clear walkthrough of the required configurations, helping you choose the best automation method for your business and apply the correct settings to get started quickly and efficiently.
Benefits
- Automatically process orders with your buyer accounts or AutoDS accounts
- Save hours of manual work by letting the system handle fulfillment
- Reduce errors and delays caused by human oversight
- Enable consistent and scalable order management
Quick Jump
Prerequisites to automate your orders
Before setting up order automation in your AutoDS account, make sure the Orders Processor Add-on is enabled ($9.90/mo).
This add-on allows AutoDS to process and track your orders automatically — whether you use your own buyer accounts or the Fulfilled by AutoDS service.
Difference between FBA and Auto-order (full and semi-automation)
AutoDS offers three different ways to automate your order processing, each with a different level of control and effort:
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Fulfilled by AutoDS (FBA): AutoDS handles everything using its own buyer accounts. You don’t need to set anything up — it’s a fully hands-off solution.
👉 Learn more: Automate your orders with Fulfilled by AutoDS (FBA) – Full Guide
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Auto-order (full automation): AutoDS uses your connected buyer accounts (like Amazon or AliExpress) to automatically place orders, convert tracking numbers, and update the status.
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Auto-order (semi-automation): You place the order manually, and AutoDS updates the tracking info for you — ideal if you want to review orders before fulfillment.
👉 Learn more: AutoDS order automation options: FBA and auto-order (semi and full automation)
Step-by-step: Configure your Order Settings
On the Orders Settings page, you define how AutoDS will handle orders — from processing to delivery updates.
Check the step-by-step guide below to understand each available configuration:
| Step | Description |
| 1. Select or add the supplier | Choose the supplier you want to configure automation for. |
| 2. Go to Settings > Orders | From your AutoDS dashboard, go to Settings (left-hand menu) > Supplier Settings > Orders tab. |
| 3. Select how orders will be processed | ✅ Enable Fulfilled by AutoDS to let AutoDS handle everything ❌ Or disable it to use Auto-Order with your buyer accounts. If disabled, orders will show as Pending until you either place them manually or click Send to Auto Order.
To enable Auto-order (tracking only), you will also need to go to Buyer Account Settings, click the pencil icon, click Settings, and then uncheck the Auto-Order option. 👉 Learn More: How to Add a Buyer Account for the Automation of Your Orders |
| 4. Enable Hipshipper (eBay and Shopify only) |
Boost international sales with Hipshipper. 👉 Learn more: Hipshipper integration |
| 5. Override customer’s phone number | Use a default number (999-999-9999) or a custom one. |
| 6. Mark order as delivered automatically |
Define how many days after shipment AutoDS should mark the order as Delivered. AliExpress Orders: Status stays “Shipped” because there’s no automatic conversion. |
| 7. Set when the order is marked as shipped | Choose one of the following options: Shipped status: Once the tracking number is uploaded. Ordered status: As soon as the order is processed. Order is received: When the buyer places the order. |
| 8. Enable tracking conversion (optional) | Convert tracking numbers to accepted formats (e.g., QTrack, Bluecare). 👉 Learn More: Full overview on all tracking numbers conversions options |
| 9. Set a maximum purchase price (optional) | The maximum amount you allow for auto-ordering. For example, if the price of a product is more than $500, the auto-order will fail as protection - allowing you to review it first before sending it to process or order it manually. |
| 10. Define your maximum acceptable loss (optional) | The maximum loss you are willing to take. For example, if there was a sale with a loss of $3 (the price was raised after the last scan) and your maximum loss amount was set to $1, the system will fail the order to avoid the loss. |
| 11. Enable automatic messages to buyers (eBay only) |
Send auto messages to the buyers and increase the store feedback score. For other selling channels, you can click on the ✎ icon will allow you to edit the gift message sent to the customer. 👉 Learn more: Automatic messages |
| 12. Set a custom gift message (optional) | Edit the gift message that will be sent to customers (supported suppliers only). |
| 13. Set up your unique tracking email |
Automatically updates tracking numbers to orders. The user needs to forward the relevant tracking numbers update emails to a dedicated email address provided by AutoDS. 👉 Learn more: Forward tracking email |
⚠️ Important:
Review these settings for each supplier in every store.
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Please note: Settings may vary depending on the supplier and chosen automation method.
NOTE:
For additional insights and context, the following resources may help expand your knowledge on fulfillment and automation.
👉 Learn More:
How To Handle Orders? - Full Guide
AutoDS Supported Suppliers and Selling channels
Automate your orders with Fulfilled by AutoDS (FBA) – Full Guide