How to Set Up Automation For Your Orders - Semi & Full Automation

To save time and trouble, you can set up auto-ordering for your buyers' orders.

On AutoDS, we have two ways to process your orders automatically:

1. The Fulfilled By AutoDS Service -The Fulfilled By AutoDS Service automatically handles 100% of your orders (for supported suppliers). Recommended 🌟
   This means you no longer need to deal with the orders on the source site, cancellations, returns, or the fear of having your source account restricted.
   You only need to load money on your AutoDS account, and we will process everything for you. The entire life span of the order will be handled for you: placing the order, updating tracking, and processing a return label when needed.
   You'll be able to read more about it here. 
   If you wish to use this method, follow the steps shown in the following article:
   How to Opt-in & Configure the 'Fulfilled By AutoDS Service'?
2. Buy accounts - In this method, you must add your buy account to AutoDS (Amazon/Aliexpress account). And we will use your buy account to purchase and process your orders automatically.
   If you wish to use this method, follow the steps shown in the following article:
   

   How to Add a Buy Account for the Automation of Your Orders?

Once you have decided what is the right method for you, please navigate to:

Settings ➞ Supplier Settings ➞ Orders

You will need to select or add the supplier (if not on the list) and then you will set up the orders settings (tab) for each of your selected suppliers (enabled for supported suppliers for automation only). 

Please check the featured numbers in the following image. You will find a detailed explanation of each featured number underneath the image.

1- Use the Fulfilled by AutoDS Service - checking this will opt you into AutoDS' complete order fulfillment system. All the orders will be processed for you without you having to open your own source account. You can read more about it here. 

2- Automatic orders Fulfill (Requires Buy Account or 'Fulfilled by AutoDS' orders management)- This feature will immediately fulfill orders as soon as they are detected in your store (=full automation). If you choose not to check it, the orders will appear on your orders page with a 'Pending' status, and they will wait for you to either manually place them or send them to the automation process by clicking on the dropdown menu and clicking the next step: Send to Auto Order

3- Hipshipper - check this box if you want to work with Hipshipper integration to boost your sales! You can just read here to learn more.

4- Override Customer’s Phone Number -  if you enable this feature, the system will automatically use the default number 9999999999, or if you enter a custom phone number, it will use the one you’ve provided instead of the buyer’s phone number.

5- Mark order as Delivered automatically- set the system to automatically mark an order as “Delivered” after a certain number of days (X days). If you don’t set this, the order will remain in the “Shipped” or “Delivered” status depending on the method you’re using for tracking delivery or the Estimated Time of Arrival (ETA).
 • AliExpress Orders: Status stays “Shipped” because there’s no automatic conversion.
 • Amazon Orders: Status updates automatically based on Amazon’s shipment status.
 • Qtrack: Marks orders as “Delivered” based on the estimated delivery date (ETA), not the actual shipment progress.

6- Set order as shipped

The default setting marks an order as shipped only when it has actually been shipped and a tracking number is available. However, you can choose to mark the order as shipped on the selling channel:

1. As soon as the order appears (order is received), or
2. Once the order is fulfilled (Ordered status)

These options apply only to the selling channel and do not affect AutoDS.

If you choose;

Shipped status - the order will be updated to ‘Shipped’ when it is actually shipped

Ordered status -  the order will be updated to ‘Shipped’ as soon as it is ordered

Order is received - the order will be updated to ‘Shipped’ as soon as the buyer places it

7- Tracking conversion- convert tracking numbers provided by the supplier into formats accepted by some selling channels such as eBay and Shopify. You can choose whether your orders will be converted to Bluecare or QTrack.

8- Maximum Purchase Order Price - the maximum amount you allow for auto-ordering. For example, if the price of a product is more than $500, the auto-order will fail as protection - allowing you to review it first before sending it to process or order it manually.

9- Maximum Loss- the maximum loss you are willing to take. For example, if there was a sale with a loss of $3 (the price was raised after the last scan) and your maximum loss amount was set to $1, the system will fail the order to avoid the loss.

10-Automatic Messages To Buyers (eBay stores only) - Send auto messages to the buyers and increase the store feedback score. For other selling channels, you can click on the ✎ icon will allow you to edit the gift message sent to the customer. Click here to learn more.

Your unique tracking email - automatically updates tracking numbers to orders, the user needs to forward the relevant tracking numbers update emails to a dedicated email address provided by AutoDS. More Info