AutoDS customer support is one of our strongest points. We are live almost throughout the entire day on chat and offer 24/7 support through tickets. We try to answer all your questions and solve any problem, within a few minutes.
How can you reach us?
Go to the AutoDS Platform > Click on the conversation button on the bottom right side.
Then, simply follow the instructions to address your concern to the correct department:
Important to Know:
- It’s crucial to always select the appropriate subject based on your specific needs. This ensures that your concern goes directly to the responsible department, speeding up the resolution process and making sure your issue is addressed as efficiently as possible.
- Please remember that we handle tickets (emails) in the order they are received (oldest to newest). There’s no need to open multiple conversations or tickets for the same issue, as we will get back to you as soon as possible.
- The emails will be sent to the same email address linked to your AutoDS account. You can easily check your open tickets by searching for the Ticket ID (e.g.: #00123456789) in your email inbox. Be sure to also check your spam folder and always reply to the last email sent.
- It’s important to remember that our chat is available 24/7. If you find the chat unavailable at that moment, please try again later, as it means all our agents are busy, and the chat will reopen soon. This may happen during busier days or reduced hours.
If you have further questions about this topic, please do not hesitate to address us at the support chat - we will be more than happy to assist you.