AutoDS customer support is one of our strongest points. We are live almost throughout the entire day on chat and offer 24/7 support through tickets. we try to answer all your questions and solve any problem, within a few minutes.
How can you reach us?
AutoDS Platform - On the bottom right side, you should see the Chat Icon and click on it.
Then, simply click on 'Open a ticket'.
Direct Link - You can Alternatively open a ticket through this link: Open a ticket
Important to Know:
- It’s crucial to always select the appropriate subject in the form based on your specific needs. This ensures that your ticket goes directly to the responsible department, speeding up the resolution process and making sure your issue is addressed as efficiently as possible.
Learn more about How to Open a Ticket the Right Way - For issues related to orders and billing, we recommend opening a support ticket instead of using chat. Our orders and billing specialists have exclusive access to tickets, allowing them to assist you more effectively. This method helps resolve your concerns more quickly, as we typically respond to tickets within 24 hours, often much sooner.
- Please remember that we handle tickets in the order they are received (oldest to newest). There’s no need to open multiple tickets for the same issue, as we will get back to you as soon as possible. This way we can provide you with the best customer support with the correct information in one thread. Thank you for your understanding!
2) Open a Live chat
AutoDS Platform - On the bottom right side, you should see the Chat Icon and click on it.
Then, simply click on 'Start Chat'.
NOTE:
It’s important to remember that our chat is available 24/7. If you find the chat unavailable at that moment, please try again later, as it means all our agents are busy, and the chat will reopen soon. This may happen during busier days or reduced hours.
If you have further questions about this topic, please do not hesitate to address us at the support chat - we will be more than happy to assist you.