Introduction
When a customer pays you through your selling channel, AutoDS can’t access that money directly to pay the supplier. That’s why you need a Fulfilled by AutoDS (FBA) balance.
This prepaid balance covers the total product and shipping costs of your orders, allowing AutoDS to process them automatically and seamlessly.
By the end of this guide, you’ll know how to:
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Understand your AutoDS balance and why it’s important.
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Load funds using PayPal, Payoneer, or a credit card.
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Maintain a sufficient balance to avoid order delays.
Benefits
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Enable full automation of orders via FBA.
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Eliminate delays by allowing AutoDS to pay suppliers immediately.
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Cover both product prices and shipping costs.
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Choose between flexible payment methods: PayPal, Payoneer, or credit card.
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Save time and reduce errors, focusing on scaling your business.
Prerequisites
Before loading balance, keep in mind:
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The service supports USD only.
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If you enabled Include Shipping Price, shipping is added to the product’s buy price.
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For products with Worldwide shipping, you must configure shipping policies on your selling channel.
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A valid billing agreement must be set up for PayPal/Payoneer.
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Facebook Marketplace does not support automatic order sync.
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Always maintain enough balance to process all pending FBA orders.
What is a sufficient balance?
Your balance must cover:
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All pending orders – The total cost of all orders currently “In Order Progress.” If your balance is insufficient, the system will fail them automatically.
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Maximum Buy Price per order – This includes:
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Buy Price (including tax)
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Order Profit
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Maximum Loss (backup for fluctuations)
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Formula:
Maximum Buy Price = Buy Price (with tax) + Order Profit + Maximum Loss
Example: If the Buy Price is $10, Order Profit is $1.30, and Maximum Loss is $3, the Maximum Buy Price is $14.30. Your balance must cover at least this amount for the order to go through.
Loading your balance for the first time
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A special $15 option is available only for your very first load.
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After you add funds once (any amount), this $15 option will no longer appear.
How to load balance with PayPal
| Step | Action |
|---|---|
| 1 | Go to the Orders page → hover over the balance section → click Load. |
| 2 | In the pop-up, select PayPal, then click Add Account. Enter your PayPal details and nickname, then approve the billing agreement. |
| 3 | Select PayPal in the dropdown menu, enter your top-up amount, and click Load Balance. |
Note: A 5% fee applies. Funds load instantly.
How to load balance with Payoneer
| Step | Action |
|---|---|
| 1 | From the Orders page, click Load in the balance section. |
| 2 | Select Payoneer, then click Add Account. |
| 3 | Enter your Payoneer name and email, authorize the connection, and return to AutoDS. |
| 4 | Choose your top-up amount and load funds. |
⚠️ Important: You must hold a sufficient USD balance in Payoneer. A 3% processing fee applies (e.g., a $100 top-up costs $103).
How to load balance with a credit card
| Step | Action |
|---|---|
| 1 | Go to the Orders page → hover over balance → click Load. |
| 2 | Select Credit Card, then click Add Account. |
| 3 | Enter your credit card details → save → select the card from the dropdown. |
| 4 | Enter your top-up amount and click Load Balance. |
How to Check the Fulfilled by AutoDS Balance History
You can view all your transactions, charges, refunds, and deposits in the Balance History. This helps you track payments, reconcile activity, and ensure your balance is updated correctly.
How to access your Balance History
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Hover over Fulfilled by AutoDS Balance and AI Credits.
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Under the Managed Balance section, click View Purchase History.
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A modal window will open, showing all your transactions.
Columns explained
| Column | Description |
|---|---|
| Date | When the transaction occurred |
| Amount | Amount loaded, charged, refunded, or deposited |
| Balance | Balance before the transaction (note: not current balance) |
| Status | Type of transaction (Approved, Refunded, Managed Order Debit, Managed Order Refund) |
| ID | Unique identifier for tracking transactions |
| Note | Additional details (e.g., Sell Order ID) |
Filters and search options
| Filter | Usage |
|---|---|
| Status | Approved, Refunded, Managed Order Debit, Managed Order Refund |
| Date range | View transactions by day, week, or month |
| Search | Look up transactions by Sell Order ID |
Possible Issues & Workarounds
| Issue | Why it happens | How to fix it |
|---|---|---|
| Error loading with Payoneer | Your Payoneer account doesn’t have enough balance in USD, or the primary currency isn’t set to USD. | Make sure your Payoneer account holds sufficient USD funds. Switch your primary balance to USD before retrying. |
| Authorization expired | The PayPal/Payoneer authorization you previously approved has expired or was revoked. | Reconnect your PayPal or Payoneer account in AutoDS and approve the billing agreement again. |
| Funds added but balance not updated | Sometimes there’s a short delay in syncing the top-up with your AutoDS balance. |
Refresh your page or log out and back in. If the funds still don’t appear after a few minutes, contact AutoDS support. 👉 Learn More: How to Contact an AutoDS Support Agent |
| Correct balance not reflected in purchase history | A sync issue may prevent your last top-up from showing in the history table, even though the funds were added. |
Wait a few minutes and refresh. If it remains incorrect, contact support and provide a screenshot of the transaction so the team can reconcile it. 👉 Learn More: How to Contact an AutoDS Support Agent |
| Insufficient funds error | Your balance is below the Maximum Buy Price required or doesn’t cover all pending orders. |
Add more funds to your balance. After topping up, resend the failed order.
👉 Learn More: What to do When A 'Fulfilled by AutoDS' Order Fails? (aka Managed Accounts) |
| Negative Managed Balance | An order was forced through without enough funds in your account. |
Avoid forcing orders without balance. If it happens, top up immediately. Contact support if the negative balance doesn’t correct itself. 👉 Learn More: How to Contact an AutoDS Support Agent |
Frequently Asked Questions (FAQ)
Q: Why do I need to load balance if my customers already paid me?
A: Payments from your buyers go directly to your selling platform (eBay, Shopify, etc.). AutoDS cannot access those funds. The Managed Balance ensures AutoDS can pay the supplier for your orders.
👉 Learn More: Automate your orders with Fulfilled by AutoDS (FBA) – Full Guide
Q: How much balance should I load?
A: We recommend loading enough to cover all your pending orders.
Remember, this isn't just the item's current price; it must also cover the Maximum Buy Price for each order, which includes:
- Buy Price (including tax): This is the actual cost of the product from your supplier, plus any applicable fees and taxes.
- Order Profit: This is the specific profit amount you've set for that particular order.
- Maximum Loss: This is a configurable backup amount you've set to cover potential price fluctuations or unexpected costs.
If your total balance isn't enough, the system will fail them outright.
Q: What happens if my balance runs out?
A: Orders will not process until you add more funds. Once you top up using PayPal, Payoneer, or a credit card, simply resend the orders.
Q: Can I set automatic top-ups?
A: At the moment, balance top-ups must be done manually from your Orders page.
Q: Can I get a refund for unused balance?
A: Yes. Full refunds are possible for unused balance, but partial refunds are not supported. Please note that all FBA-related activities (such as order processing and tracking updates) will stop once a refund is processed.
👉 Learn More: AutoDS’ terms & conditions
If you wish to proceed with a refund, please just contact our support team for assistance.
👉 Learn More: How to Contact an AutoDS Support Agent
Q: Why can’t I add just $15 anymore?
A: The special $15 top-up option is only available for your very first balance load. After that, the option disappears.
Q: Where can I check my balance and purchase history?
A: From any page in AutoDS, hover over your balance and click View Purchase History.
👉 Learn More: How to Check the Fulfilled by AutoDS Balance History
Q: What’s the difference between Auto-Order Credits, AI Rewrite Credits, Finder Credits, and Managed Balance?
A:
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Auto-Order Credits: Used for automations like placing orders, converting tracking numbers, and sourcing.
👉 Learn More: What Are Auto-Order Credits and How Do They Work? -
AI Rewrite Credits: Used to rewrite and optimize titles and descriptions with AI.
👉 Learn More: AI Rewrite -
AutoDS Finder Credits: Used to discover profitable products through the Finder tool. 👉 Learn More: How to Find Profitable Dropshipping Products Using the AutoDS Finder Dropshipping Tool
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Managed Balance: Used to pay suppliers for products and shipping within Fulfilled by AutoDS.
Q: Why did my FBA order fail even though I have balance?
A: Managed Balance is required to pay for products and shipping, while Auto-Order Credits are required for the automation itself. You must have both to process FBA orders successfully.