Orders Page Full Overview: Status, Filters, Tracking & Automation

Introduction

The AutoDS' Orders Page serves as a centralized hub for managing all your orders across various stores. It is the all-in-one dashboard designed to simplify and automate the entire order fulfillment process. You’ll learn how to navigate its key features, understand order statuses, apply filters, and take advantage of automation tools that save time and reduce errors.

Benefits

By the end of this guide, you’ll know how to efficiently use the Orders Page to:

Monitor and manage all your orders in one place
Automate order fulfillment and tracking updates
Customization and export features for streamlined workflows
Identify fulfillment issues and act quickly

You can watch the video below or scroll down to read the full article.

General Features

Here’s an overview of the general tools and actions available on your Orders Page.

Field	Description
Add Filter	Filter orders by criteria like order status, buyer account, supplier, etc. Learn more.
Fulfilled by AutoDS	View your ‘Fulfilled by AutoDS’ balance, load balance, access purchase history, and download invoices. Learn more.
Auto-Order Credits	See available Auto-Order Credits and click Buy Credits if needed. Credits are required for automated ordering. Learn more.
Customize Display	Click the three lines icon ( ) to choose which columns to display and view preferences.
Export	Export your orders as a CSV file to your email using the current filters applied.
Product Image	Click the image to open detailed order info such as buyer info, shipping address, supplier source, tracking, etc. Edit the order directly from the pop-up.

Orders Details

Below is a breakdown of what each tab and field represents:

Buyer: View and edit all customer information, such as name, address, and phone number.
Order: Get a full summary of the order, including the Buy Order ID, purchase date and time, status, tracking number, and more.
Product: Use this tab to change the product’s source ID (e.g., replace the supplier link) for this specific order without affecting other listings.

Field	Description
Title	Product’s name as listed in your store.
Date	Date the order was placed or registered in AutoDS.
Status	Current order status (e.g., Ordered, Shipped, Delivered, Canceled). Learn more.
Automation	Shows how the order was placed: Auto Order (), Fulfilled by AutoDS (), or Error ().
Estimated Arrival	Estimated delivery date based on the supplier’s shipping timeframe to the buyer’s region.
Note	Add a note () to the order for internal reference, visible only to you and your VA users.
Edit (Quick Actions)	The 3 dots () opens the options: Edit Order: Modify the order details, such as buyer information or shipping address. Edit Product: Open the product page to update the supplier link. Create a Ticket about the order (FBA only): Contact AutoDS FBA support directly regarding this specific order. Request Sourcing: Find an alternative supplier for the item. Learn more.
Sourcing Request	Request alternative sourcing to find more cost-effective or profitable item options. Learn more.
Tracking Number	Supplier’s tracking number. Click to view shipping status. Learn more.
Item ID	Product’s ID on the supplier and selling channel.
Buyer Username	Username of the buyer on your selling channel.
QTY	Quantity purchased.
DAS (Days Awaiting Shipment)	Days passed since the order was placed and is still awaiting shipment.
Customer	Buyer’s full name.
Address	Buyer’s shipping address.
Store	Store name where the order was placed.
Price	Price from the supplier and selling site.
Profit	Profit made from the order.
Fee/Tax	Taxes and fees from the supplier. Auto-calculated if using AutoDS automation.
Order ID	Includes Buy Order ID (supplier) and Sell Order ID (channel).
Tags	Custom tags added for easier order management.

Possible Issues & Workarounds

Issue	Cause	Workaround
Tracking number missing	The supplier hasn’t updated the tracking yet. This usually happens when the Estimated Delivery Date (ETA) is further ahead, and suppliers tend to provide tracking closer to the shipping date.	Wait until the ETA is closer. If the tracking is still unavailable after the expected timeframe, check the supplier’s website (if you’re using your own buyer account for Auto-Orders) or contact AutoDS support if the order was placed using the Fulfilled by AutoDS service (FBA).
Order stuck in “Pending”	Automation is not enabled, or there’s a configuration issue.	Go to your Supplier Settings and ensure that Automatic Orders or FBA is enabled. If disabled, you’ll need to manually send the order to automation. Learn more about what each status represents.
Order failed or returned an error	There may be issues with stock, supplier, buyer info, or automation settings.	Review the detailed error in the order’s activity log and follow this guide: Auto-Orders Failures & Workarounds.
Wrong address or invalid characters	The buyer address may contain non-Roman characters or be incomplete.	Edit the order and make sure the address is complete, written in English, and without abbreviations or special characters.

Frequently Asked Questions (FAQ)

Q: Why is my order showing as "error"?
A: There may be address, payment, price, stock, supplier, and buyer account issues. Learn more.

Q: What’s the difference between auto-order and managed order?
A: Auto-order is handled via your connected buyer account. Managed (Fulfilled by AutoDS) is handled by AutoDS’s team.

Q: Can I manually update the status of an order?
A: Yes. You can click on the status and manually choose the appropriate option (e.g., Delivered, Shipped, Canceled). However, if your order was processed through the Fulfilled by AutoDS, we recommend not changing anything on the order to avoid any interruption to the order automation.

Q: Why is the order not marked as “Shipped” even though my supplier shipped it?
A: Ensure that the tracking is available from your supplier and your Buyer account is in ‘Active’ status. If it still does not update for too long, you may also contact the AutoDS support for further assistance.