What to do When A 'Fulfilled by AutoDS' Order Fails? (aka Managed Accounts)

Learn how to work around each failure for your Fulfilled By AutoDS order

Here is the list of the common errors in this article, and how to solve them, please click on the relevant error for more information

 
Here are the common reasons for 'Fulfilled By AutoDS' orders failure: 
  • 'Failed to add new addresses' or 'Unable to handle address exception Cannot send to specified address' or 'Sorry, this item %s can't be shipped to your selected address.'

This error means that the system could not automatically fulfill the order as the buyer's address is incorrect or not accepted on the source site for this delivery. For example: 
Solution: You can try to place the order yourself on an Amazon account and you will get the same error.  You will need to double-check the order with the buyer. If he can provide you with a different address, you can edit the address in the order on your AutoDS orders page
and then resend the order by clicking the 'send to auto-order' button
 
 

Failed for "Limited quantity" or "One of the items in the cart has limited quantity" or "This item is sold in limited quantities"

Amazon will not let the system order more than the limited quantity for this restricted item.


Solution:
In most cases, we will not be able to fulfill these orders.
We recommend removing this item from your store, to avoid future problems.
The easiest way to find these issues in advance is by going to your supplier's site and trying to add to the cart multiple quantities from the same product.
Anyway, for the time it happens - we recommend trying and re-send it one more time to order fulfillment. Sometimes it may work after some time
 
 
 

Final items count in order checkout mismatched' 

 

The automatic bot found more items in the cart at checkout than there should be. For your protection, it failed the order.

Solution:
Make sure the item you are trying to order is not a bundle item (a bundle item on Amazon will be counted as 2 units at checkout).
If it's not a bundle, you can try to resend the order. If it is, open a ticket to the 'Fulfilled By AutoDS' Orders Accounts and ask them to process this order manually.
 
 
"Item Unavailable (Code 301), No offer-listing, Please try later or order manually or" / "Item is out of stock"

The item is not available to purchase on the source site. You can check from incognito surfing (CTRL+shift+N)  and see for yourself. 


Solution: You can look for a similar item from a different seller, and change the source product id, on the AutoDS order edit screen. Then, you can resend the order.
 
 
 If you cannot find an alternative, you will need to cancel the order on your store
 

 "All buy accounts locked or Inactive for ordering"


This error should not happen often with our 'Fulfilled By AutoDS' accounts. However, if it does:
Solution: Try resending the order. If it fails again for the same reason again, open a ticket with the 'Fulfilled By AutoDS' Orders Accounts and ask them to process this order manually. 
 

"Price is higher than the maximum loss"


The price of the sourced product is currently higher than the maximum price that is allowed by you to be purchased (which means, it may result in a loss to you).
Solution: If you wish the order to be placed despite the loss, you can raise your max loss setting on your orders settings tab and then resend the order.
 
If you do not want to lose profit, you need to cancel the order on your selling channel.
If you want to still send it, as a one-time action, you can send the order as "force send"
To force re-order - click 'Send To Auto Order'
 
The system will then attempt to order the item by ignoring your settings.
You will be warned before and will get to choose if you want to force re-order (ignore settings) or re-attempt the order with regular settings.
 
 

"Item Shipping Days are greater than monitor settings"

This error means that the product shipping time, including the handling, is longer than the "maximum shipping days" you have configured in your settings.
 
Solution: If you want to change the maximum shipping days in general, please go to settings -> general -> choose your suppliers and change the "Maximum shipping days".
Then re-send the order
If you want to re-send this order specifically:
Change your order status, and re-send it to order process, by using the "force re-send" option.
You will be warned before and will get to choose if you want to force re-order (ignore settings) or re-attempt the order with regular settings.
The system will then attempt to order the item by ignoring your settings.
 

"Not Prime Item"

The order setting is set to order only prime items. The automatic bot tried to order the item and detected that it's no longer prime, thus it failed the order for your protection.
Solution: if you wish to proceed to order the item, uncheck 'Prime-only' on the store settings, and resend the order. Once the order is placed you can change your setting back by checking the 'Prime-only' again. 
Another option is to force re-order it.
To force re-order - click 'Send To Auto Order'
 
 
The system will then attempt to order the item by ignoring your settings.
You will be warned before and will get to choose if you want to force re-order (ignore settings) or re-attempt the order with regular settings.
 

'To avoid duplicate orders, orders over a month old will fail. Please address the 'Fulfilled By AutoDS' support for help.'

The order you tried to send is over 30 days old. The system will automatically fail to issue these orders to prevent the chance of a duplicate. 
Solution: If you wish to proceed with this order, open a ticket with the 'Fulfilled By AutoDS' Orders Accounts support and ask them to process this order manually, or force re-send the order, using:
 
 
 
 

'Not Enough AutoOrder Credits' 


You do not have enough Auto-order credits

Solution: Buy more Auto-Order credits

Buy Auto-Order credits

Error Insufficient Balance
 

Insufficient balance - load more balance to your 'Fulfiled by AutoDS' account and resend.

Your balance is not sufficient to fulfill your orders.

 

Important Note

  1. Sufficient Balance is not based on the actual price of your orders. It is based on the Maximum Buy Price of your products. The Maximum Buy price is the total of the actual buy price, the profit, and the maximum loss as set in your order settings. 
    For example,
    Buy Price= $10,
    Profit= $ 1.3,
    maximum loss= $3.
    Τhe Maximum price = $14.3 and your balance must be at least $14.3.
  2. Your balance must be sufficient for all orders that are In Progress. You can ‘freeze’ them by changing their status to ‘Pending’ (only for the yellow In Progress orders - not the grey ones) and send them to Auto-order one by one, or 2-3 at a time depending on how many of them can be covered by the remaining balance.


Solution: If you want all your failed orders to be fulfilled you need to load more 'Fulfilled By AutoDS' balance. Then, resend the order/orders.
Load balance 1
 
 
 
      

Intangible products such as subscriptions, digital products like apps, or gift cards are not supported for fulfillment via AutoDS.


Ordering such items will put our accounts at risk. For this reason, such orders will fail and you will need to fulfill them in another way. If you wish to work with the Fulfilled by AutoDS Service, you should avoid listing such products. 
 
For any other failure reason that does not appear here, open a ticket in this link to the 'Fulfilled By AutoDS' Orders Accounts, and our specialists will be happy to assist you. 
 

IMPORTANT: Make sure to read the Fulfilled by AutoDS terms and conditions - Click here ‼️

 
 

If you have further questions about this topic, please do not hesitate to address us at the support chat - we will be more than happy to assist you.