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      What Each Order Status Represents?

      A full explanation about each order status

      Here are the different statutes your order can have: 

      Pending - Orders in pending status means you do not work with the full automation. Your orders are waiting for you on a Pending status until you order them manually (you can use our extension to save time - read more here) or send them to the auto ordering process (you will have to have the order processor and setting it properly - read about it more here )

      Here's how you can do it:

      Ordered - Your order was placed at the source site (by the automation or manually by you). Once you get shipping info, the order can be changed by you or the automatic system to Shipped.

      Shipped - Your order was shipped to the buyer and a tracking number was updated automatically if you have the Orders' Processor's subscription. If you do not, it will be changed to 'Shipped' when you manually update the tracking number. The next status will be Delivered. 

       

      Delivered- The order was delivered to your buyer. This is will be updated by you manually if you do not use the automation or automatically by the system if you do use it. 

      Canceled - The buyer asked to cancel the order, or you wish to cancel it - Once you click on this option, you will need to decide if you want it to be canceled only on AutoDS or cancel it within the selling platform in addition to AutoDS.

      1. Check this option if you wish to cancel it on the selling platform as well.

      2. If you decide to cancel it on the selling platform, you will need to select a reason for it. 

      If you cancel it only within AutoDS, you can skip this stage.

      3. Click 'Update' to save your changes.

      Important note ❗️

      • If you are using eBay as a selling channel, you might encounter the order status 'Awaiting payment'. 

        This occurs when the buyer has not yet paid on eBay.

      • If you are using Aliexpress as a supplier and use the automation of the order, you might see an additional status called 'Payment revision'.
        Click here to learn more about this status.

      • If you are using automation (Auto-order or FBA service) and you edit or change an order after the automation has started, the process will stop. To continue processing, you’ll need to send the order to “Send to Auto Order” again by changing the order status (check image image below to understand how).
        We recommend not making any changes once automation begins to keep things running smoothly.

      • This is what your selling channel will display at each stage of the order process only if you use FBA service and auto-order (full or semi-automation).



        Currently, AutoDS will update the order status on your selling channel based on the rules and availability of each platform. Even if the supplier you chose provides tracking updates to AutoDS, your selling channel might not allow AutoDS to update statuses automatically.

        That’s why the list above shows the tracking update rules for each selling channel. If your selling channel doesn’t allow automatic updates, you’ll need to manually update the status after checking the updates on your AutoDS account.

        AutoDS does not update the status when the shipment is marked as "Delivered." Depending on your selling channel the status will update to Delivered by means:

        • Buyer confirming delivery
        • Manually updating to Delivered
        • Selling channel confirms delivery and updates the status to Delivered automatically
       

      If you have any more questions about this topic, please do not hesitate to reach out to us at the support chat - we will be more than happy to help you.