Learn the different statuses your product can have: available, on hold, and out of stock.
On the products page, you will be able to see the status of your product.
Available - According to the info detected from the previous scan, the product is available according to the source site and your settings.
On hold - According to the info detected from the previous scan, the product is available on the source site, however, it is placed on hold as it does not match your required settings.
OOS- According to the info detected from the previous scan, the item is out of stock (=OOS) on the source site, and thus, the system had set it as OOS on your AutoDS account and your store.
What makes the system places your product on hold?
The following monitoring settings are responsible for setting your items in hold.
When your product is set to 'On Hold' it will have a quantity of 0 on your store to protect you as it does not comply with your monitoring settings.
Here's an explanation about these settings.
You can find them on Settings➞Store settings➞monitoring
1- Minimum product quantity - if the products unite quantity on the supplier site exceeds the value you set here, the system will place the listing as 'On Hold' (=quantity 0) as protection. For example: If you choose a minimum of 5 units and the source listing has only 3 units available for sale - the system will change the quantity of this item to zero 0 and place it as 'On Hold' on your the products page on your AutoDS account until the next scan which detects a higher unit quantity or until you change the setting.
2- Maximum Shipping Days- On each scan (runs every 1 hour), the system checks the total number of days it takes the product to be delivered to the buyer. The system will then cross-check it with the number of days you have inserted in this field and will place items with longer shipping days as 'On Hold' (= quantity 0).
3-Choose from suppliers table -AutoDS monitors the price from the BuyBox supplier as default. However, if the buy box listing is out of stock, or not prime, the system will check the suppliers' table and will monitor the seller by your settings. The system will only monitor sellers with a minimum of 80% feedback and 500 ratings only the first page of the suppliers' list will be checked.
Prime First/ Cheapest First: Selecting one of the options tells the system which supplier on the first page of the suppliers' table you would like to monitor - the cheapest one or the first prime product on the list.
4- Prime- If this box will be checked, the system will check if your Amazon-sourced products participate in Amazon's 'Prime' membership. If they are not, the system will place them as unavailable as protection, aka 'On Hold'.
IMPORTANT: You can and should set the monitoring settings for each of your suppliers. To add more suppliers, click the + Add Supplier icon on the left bottom of the screen.
Simply choose the supplier on the left-hand side, and edit its settings:
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