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What Are Auto-Order Credits and How Do They Work?

Automate orders, fulfillment, and tracking with Auto-Order Credits — and keep your business running smoothly.

Introduction

Auto-Order Credits power your store’s automation — helping you scale faster and avoid interruptions in your dropshipping workflow.

They enable AutoDS to perform key actions automatically, such as placing orders, managing fulfillment, and converting tracking numbers. This way, you can focus on growing your business instead of handling repetitive tasks.

In this guide, you’ll learn:

  • What Auto-Order Credits are and how they fuel automation across your store

  • How to automate the entire order cycle, from purchase to delivery

  • How to manage your credits effectively to reduce errors and maintain a smooth workflow


Benefits

Auto-Order Credits are essential for automating your orders with AutoDS. Think of them as your internal currency for automation on the platform.

Each credit works like a token, enabling a specific automated action — helping you simplify operations and reduce manual work.

Here’s how they benefit your daily workflow:

  • Access to AutoDS automation services: Use credits for Auto Order, Fulfilled by AutoDS (FBA), tracking conversions (BCE, QTrack), and sourcing requests.

  • Uninterrupted automation: Ensure your orders are processed automatically, even when you’re offline.

  • Time-saving and error reduction: Automating repetitive tasks helps you focus on growing your business while minimizing mistakes.

  • Cost-efficiency: Thanks to volume-based pricing, the more credits you buy, the lower the cost per action, making automation more affordable as you scale.


Quick Jump

  1. Prerequisites
  2. What Auto-Order Credits cover
  3. How to purchase Auto-Order Credits
  4. Possible issues & workarounds
  5. Frequently Asked Questions (FAQ) 

Prerequisites

Before using or purchasing Auto-Order Credits, make sure to enable the Orders Processor Add-On in your AutoDS account ($9.90/mo). Without it, credits cannot be used for automated orders, fulfillment, or tracking.

 

What Auto-Order Credits cover

Credits are consumed when AutoDS performs specific actions for you:

Credit calculation examples

The table below shows common combinations of order types and tracking methods, along with the total Auto-Order Credits consumed:

Order Type Tracking Conversion Total AO Credits
FBA / Auto Order No tracking conversion needed 1
FBA / Auto Order BCE 1.33
FBA / Auto Order QTrack 2.5
FBA / Auto Order Tracking Generator 2
Manual Order BCE 0.33
Manual Order QTrack 0.5
Manual Order Tracking Generator 1
 

 

How to Purchase Auto-Order Credits

  1. Go to your Orders page
    In your AutoDS account, go to the Orders tab and locate your current Auto-Order Credit balance.
  2. Click “Buy Credits” and select a package
    Click the Buy Credits button next to your balance. A pop-up will appear showing all available packages. Choose the one that fits your needs.

    Package Price per credit Total price
    20 credits $0.50 $9.90
    100 credits $0.40 $39.90
    250 credits $0.32 $79
    500 credits $0.26 $129
    1000 credits $0.22 $219
    2500 credits $0.20 $499

    💡 The more credits you buy, the cheaper each individual credit becomes. This helps reduce your automation cost as your business grows.

  3. Complete your payment

    Choose your payment method (PayPal, Payoneer, or Credit Card), and follow the on-screen steps to confirm your purchase.

    If you have a coupon, click "I have a coupon", enter your code, and validate. 


 

NOTE: Every new AutoDS account receives 5 free Auto-Order Credits!

This allows you to experience the automation firsthand before making a purchase. 

 

Possible issues & workarounds

Issue

Possible cause

Workaround

The order fails with "Insufficient Auto-orders credits, please purchase more credits and resend the order."

The most frequent cause is insufficient Auto-Order Credits to complete the desired actions in your account balance.

Go to your Orders page and verify your Auto-Order Credit balance. 

Purchase more if needed. 

Then resend the order to the automation process. You can do it in your Orders page by changing the status to Send to Auto-order for the automation starts.

Credits seem to be used faster than expected.

Each service action consumes credits individually. 

For example, 1 Auto Order + Tracking Generator conversion = 2 Auto-Order Credits.

Review your order volume and types of services used.

Consider purchasing a bigger package if you often run multiple automations per order.

An error message appears when I attempt to purchase more Auto-Order Credits

If you’re using your credit card to pay for them, it might be declined.

Make sure you have enough limit on your credit card and try to purchase more AO credits using another payment method.

Start a conversation with the Support Team by clicking in the conversation icon at the bottom-right corner of the screen.

Select Account Questions > Billing. 

👉 Learn more:  How to Contact an AutoDS Support Agent

I intended to buy Auto-Order Credits, but mistakenly purchased AI Rewrite Credits or AutoDS Finder Credits.

Auto-Order Credits are different than AI Rewrite Credits and AutoDS Finder Credits:

Auto-Order Credits (AO Credits) are for automating actual order processes and fulfillment.

AI Rewrite Credits are for enhancing and optimizing your product listing text using AI.

AutoDS Finder Credits are used to discover trending products with high sales potential through the AutoDS Finder feature.

Start a conversation with the Suppor Team by clicking in the conversation icon at the bottom-right corner of the screen.

Select Account Questions > Billing. 

👉 Learn more:  How to Contact an AutoDS Support Agent

 

Frequently Asked Questions (FAQ)

Q: Are Auto-Order Credits valid for all my stores or just one?
A: Auto-order credits are shared across your entire AutoDS account and are not limited to a specific store. If your account is active, you can use them for any connected store.

Q: Can I transfer unused credits to the next month?
A: No need to! Auto-Order Credits do not expire and can be used at any time as long as your account remains active.

Q: Do Auto-Order Credits expire?
A: No, they stay available in your account while it’s active. 

👉 Learn more: AutoDS Terms and Conditions

Q: Do I need credits if I fulfill orders manually?
A: No, Auto-Order Credits are only required when you use AutoDS to automatically fulfill orders, for sourcing requests, and to convert your tracking numbers.

👉 Learn more: How to deal with your orders manually

Q: Can I see a history of credit usage?
A: At the moment, there is no detailed usage log for Auto-Order Credits.

Q: Where can I see how many credits I have?
A: To check your Auto-Order Credit balance, go to the Orders Page. You’ll see your current credit amount displayed next to the Buy Credits button.

Q: I purchased credits, but my FBA order failed due to 'insufficient funds'. Why?
A: Auto-Order Credits are separate from your Managed Balance. You need both:

  • Auto-Order Credits for automation, tracking, or sourcing

  • Sufficient Managed Balance to actually pay for the products and shipping

👉 Learn more:

Q: What’s the difference between Auto-Order Credits, AI Rewrite Credits, Finder Credits, and Managed Balance?

Q: I bought credits by mistake. Can I get a refund?
A: Auto-Order Credits are non-refundable.
👉 Learn more: AutoDS Terms and Conditions

Q: My FBA order was returned, and my balance was refunded. Will I also get the Auto-Order Credits back?
A: No. Credits are not refunded for canceled or returned orders, because they were already used to process the automation.
👉 Learn more: AutoDS Terms and Conditions