If you got a sale of a product that is no longer in stock or that has a higher price and you want to know why - keep reading!
All products in AutoDS are being monitored multiple times a day for stock and price changes as per the supplier.
AutoDS is one of the fastest monitors, and scan times are available in the dropshipping market. Unfortunately, even with these fast scans, there will still be cases where your item will be sold for a lower price which was updated according to the results of the previous scan while in fact, the item's source price has risen.
Case Study
Let's go through a case to explain further:
ASIN: B00VSDULFW
Source Site: Amazon.com
This item was sold on 2018-08-08, 23:46:06(UTC +0, this is our server time) by a $14.68 source price and a selling price of $20.72. When the user visited Amazon to fulfill the order, he saw that the buy/purchase price had increased.
If the item source price changed on the products page, it is clear this was a sale that happened according to the last scanned data. Meaning, the item was sold on the selling platform according to the last update from the previous scan. Unfortunately, the buyer bought the item based on this data.
🚨 There will always be a gap between price or stock updates on your selling platform and the supplier/source sites, as products are scanned multiple times daily.
No platform in the market can update prices in real-time.
Note: If you do not see that the price of the item had changed within 1 hour from the time the order was placed, then there might be a problem with the scan you can address us at the support ticket (not chat) with your Sell Order ID (the Sell Order ID always start with # - e.g. #1001-0000000000) and store name so we can check this for you.
- For issues related to orders and billing, we recommend opening a support ticket instead of using chat. Our orders and billing specialists have exclusive access to tickets, allowing them to assist you more effectively. This method helps resolve your concerns more quickly, as we typically respond to tickets within 24 hours, often much sooner. Read this article to learn more about How to Contact AutoDS agents for support
In most cases, you will be able to check the logs of the price changes on sites such as Keepa.com or Camelcamelcamel.com. However, these sites do not scan the products as frequently as AutoDS and tend to miss some of the price or stock changes.
When the user checked camelcamelcamel.com for the product changes it showed no price change:
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As mentioned, these sites do not check price changes as frequently as AutoDS does, therefore, they fail to present many changes in their price and history logs.
When the user checked Keepa.com (which runs more frequently than camelcamelcamel.com) this was the data displayed for this item:
As you can see - there was a lightning deal at the time of the sale which lowered the item's source price down to $14.68$. By the time the user checked his orders, the lightning deal offer was over and the price of the product went back up.
If you indeed checked these sites and still did not find a change in price that can explain this, you are more than welcome to address us at the support chat with the following details:
- The store name as it appears on AutoDS (make sure it's the store where the order was placed):
2. The order ID - you can find it on the orders page:
We will check this case further for you with our developers and will provide an explanation once conclusions are made.
If you have further questions that were not answered in this article, please do not hesitate to turn to us at the support chat - we will be more than happy to assist you.