Skip to content
  • There are no suggestions because the search field is empty.

Buyer Account: Add and Set Up Auto-order Automation

Connect your buyer account to AutoDS and simplify order processing with automated tracking and fulfillment.

Introduction

Managing orders manually takes time and increases the chance of mistakes. With AutoDS, you can connect your buyer account so that orders are placed automatically on your behalf. This ensures a smoother fulfillment process, greater customer consistency, and less daily work for you.

Supported suppliers:

  • Auto-Order (full automation): Amazon US, UK, DE, FR, AU, and AliExpress.

  • Auto-Order (semi-automation / tracking updates only):  Amazon US, UK, DE, FR, AU, and AliExpress.

By following this guide, you will learn how to add a buyer account in AutoDS and configure it for secure and efficient automation.

👉 Learn More: AutoDS order automation options: FBA and Auto-Order (semi and full automation)

 

Benefits

  • Save time – eliminate manual order placement.

  • Reduce errors – fewer mistakes in checkout and payment details.

  • Improve customer experience – faster order processing and shipping.

  • Centralize management – view, filter, and track all orders directly in AutoDS. 

 

Quick Jump 

  1. When to use your buyer account

  2. Prerequisites

  3. How to add your buyer account in AutoDS

  4. Aliexpress step-by-step
  5. Amazon step-by-step
  6. Returns: Aliexpress & Amazon
  7. How to apply bulk changes to your Buyer Accounts

  8. Possible issues & workarounds

  9. Frequently Asked Questions (FAQ)


When to use your buyer account

AutoDS supports two order management methods that may require a buyer account:

  • Auto-Order (full automation): AutoDS uses your connected buyer account (e.g., Amazon or AliExpress) to automatically place orders, update tracking numbers, and mark the order status in your store.

  • Auto-Order (semi-automation): You place the order manually on the supplier’s website, and AutoDS updates the tracking details for you. This option is useful if you want to review each order before fulfillment.

If you prefer not to manage a buyer account, you can use Fulfilled by AutoDS (FBA), where AutoDS processes orders using its own managed accounts.

👉 Learn More: Automate your orders with Fulfilled by AutoDS (FBA) – Full Guide

 

 

Prerequisites

 

How to add your buyer account in AutoDS

  1. On the AutoDS dashboard, navigate to Settings ➞ Buyer Accounts ➞ + Add Account.

  2. Select a supplier and a region. 

  3. Enter account information, such as email, password, billing full name, zip code, and billing phone number.

    • This information is required to pass verification steps from the supplier site.

  1. Set up your payment method, and choose between a credit card or gift card.

    • For Credit Card:

      1. Click +Add Card and enter card details.

      2. You can add multiple cards and set one as Primary.

      3. Make sure the primary card in AutoDS matches the default card in your buyer account to avoid payment errors.

    • For Gift Card:  The system will use the available balance from your buyer account.

  2. Configure buyer account settings
    • Max Pending Orders: Limit the maximum orders in the Ordered status before AutoDS stops placing new ones.
    • Daily Orders Price Limit: Define a maximum daily spend (e.g., $100). Orders resume automatically the next day.
    • Auto Order: Enable it to allow AutoDS to process orders automatically. If disabled, orders remain Pending until you process them manually or mark them as Send to Auto Order (semi-automation).
    • Auto Tracking Numbers: Automatically syncs tracking numbers from the supplier to AutoDS and your selling channel.
    • Order Scan: Alerts you if orders exist on Amazon but not in AutoDS (helps detect duplicates).
  3. Finish setup by clicking on Add. 
    • Your buyer account will now appear under Buyer Accounts in Settings, where you can view, edit, or filter accounts.

 

Note: It is recommended that you place your first order manually using the new buyer account to confirm everything works before activating full automation.

 

 

Aliexpress step-by-step

  1. Go to Settings → Buyer accounts → + Add account.

  2. Under Supplier, select AliExpress.

  3. Then click Connect with AliExpress.

  4. Log in with your AliExpress credentials.

  5. You’ll be redirected back to AutoDS, where the new buyer account will appear under Buyer Accounts (Your email won’t be displayed; it will appear in the format username@aliexpress.com).

  6. Click the pencil (edit) icon to configure settings:

    • Max Pending Orders – limit orders waiting in Ordered status.

    • Daily Orders Price Limit – set a maximum daily spend.

    • Auto Order – enable automatic processing.

    • Auto Tracking Numbers – enable automatic syncing of tracking.

  7. For payment: AutoDS shows “Gift Card” by default, but the actual method is the one already set up in your AliExpress account.


Payment Revision

In addition to the regular statuses explained here, AliExpress automation has a unique status: Payment Revision.

When an order is sent to automation, AutoDS places the order on your AliExpress account with the buyer details, but it is not paid automatically.

At this stage, the order status in AutoDS changes to Payment Revision. You must log in to your AliExpress account and complete the payment manually. Once payment is confirmed, the order will automatically update to Ordered status in AutoDS.

💡 Tip 

To quickly locate orders waiting for payment:
Go to Orders page → Filter → Status → Ordered → Payment Revision.

⚠️ Important:

  • Aliexpress automation does not support Cashback for Aliexpress orders
  • If you want to check the history of changes to your orders and tracking updates, take a look at this article to learn how: Order logs and tracking updates

 

 

Amazon step-by-step

  • Go to Settings → Buyer accounts → + Add account.

  • Select Amazon and region (US, UK, DE, FR, AU).

  • Enter login details and billing information.

  • Configure OTP (Two-Factor Authentication):

  • Add payment method (Credit Card or Gift Card). Ensure the primary card in AutoDS matches the default in Amazon.

  • Configure buyer account settings:

    • Max Pending Orders

    • Daily Orders Price Limit

    • Auto Order

    • Auto Tracking Numbers

    • Order Scan (for duplicates)

 

Returns

 

AliExpress returns

  • Returns and refunds are handled directly via AliExpress by opening a dispute.

  • Approval is not guaranteed; outcomes depend on:

    • Reason for return.

    • Quality of evidence (photos, videos, screenshots).

    • Seller’s decision in dispute process.

  • To improve chances:

    • Provide a clear explanation.

    • Upload high-quality evidence.

    • Respond promptly to AliExpress or seller requests.

 

Amazon returns

Certain return requests cannot be processed by our Fulfilled by AutoDS (FBA) service. This is to ensure account safety and a seamless service. Specifically, Amazon items under $10 cannot be returned through FBA, as stated in our Terms & Conditions.

You still have the option to process the return request on your own, using your Amazon buyer account.

⚠️  Important 

  • Options may vary depending on the item you’re returning. This guide shows a reference flow using a buyer account.

  • Refunds are issued as an Amazon gift card to your buyer account, which you can use for future orders.

  • To process the return, always use your account to return the item as a gift.

Step-by-step:

  1. Go to Amazon Returns – Gift.

  2. Insert your Order ID (with dashes) and click Search.

  3. Select the specific item you want to return.

  4. Choose the reason for return from the dropdown menu.

  5. Indicate the current state of the package (options vary by item).

  6. Choose the return option and generate a shipping label to provide to your buyer.

Note:

  • If you choose Pickup, you must update the address at the top of the page to your buyer’s address, so the courier can correctly collect the item.

  • For other options, no address change is required.

amazon returns-VEED

 

 

How to apply bulk changes to your Buyer Accounts

This feature allows you to efficiently manage and update order automation settings across multiple buyer accounts. Whether you're adjusting daily limits, enabling tracking, or managing Prime validation, these bulk changes ensure consistency and save time.
 

  1. Log in to your AutoDS account.

  2. Go to Settings > Buyer Accounts from the left-hand menu.Settings - Buyer Account

  3. Manually select the accounts you want to update, or click Select All.

  4. Click the Pencil icon to open the bulk editor.Select All

  5. Edit Account Settings
    Here’s a breakdown of Bulk Actions fields:

    Field

    Description

    Max pending orders

    Set the maximum number of orders that can stay in Pending status (placed but not yet marked as Shipped in AutoDS).

    Daily orders price limit

    Define a daily spending limit for your gift card balance on Amazon or AliExpress buyer account.

    Auto order

    When enabled, AutoDS will automatically place the order for you as soon as it appears in the Orders page.

    Auto tracking numbers

    Enable or disable automatic tracking updates.

    Order scan

    When enabled, AutoDS will scan the order to detect if it was placed manually outside the platform and sync its status.

    Validate Prime
    (For Amazon buyer accounts only)

    Restricts orders to Amazon Prime products only, ensuring faster shipping and better reliability if your account is eligible for Prime on Amazon Seller Central.
  6. Click Update to apply your changes to all selected accounts.

 



Possible Issues & Workarounds

Issue Workaround
Orders stuck in Pending
  1. Confirm the Orders Processor Add-On is active.
  2. Verify that Auto Order is enabled in both supplier and product settings.

  3. Make sure the product went through the automation process.

  4. Resend the order to automation.
  5. If still pending, submit a ticket.

👉 Learn More:
Orders failing

Review the failure reason and apply the recommended fix.

If issues persist after troubleshooting, submit a ticket.
Buyer account On Hold

Common causes: Incorrect login details, email forwarding not set up, 2FA not configured, or account restrictions.

  1. Check login details and remove spaces.
  2. Verify email forwarding is correctly configured.

    👉 Learn More: How to Forward Your Tracking Emails to Your Unique Tracking Email?
  3. Confirm that the authenticator app is set up correctly.

    👉 Learn More: Amazon OTP setup 
  4. Contact supplier support if the account is restricted.
  5. After resolving, resend orders to automation.
Cannot connect AliExpress account
  1. Double-check credentials.
  2. Clear cache.
    👉 Learn More: How to Clear Cookies and Cache
  3. Allow pop-ups, retry.
  4. If persists, open a ticket.
    👉 Learn More: How to Contact an AutoDS Support Agent
Orders not placed automatically (AliExpress) Check if “Automatic Orders” is enabled. For old orders, send manually to automation.
👉 Learn More: Manual Orders: How to handle without automation
Orders stuck in Payment Revision (AliExpress) Log in to AliExpress and confirm payment; if still stuck, open a ticket.

👉 Learn More: How to Contact an AutoDS Support Agent
Tracking not updating

Ensure order shows “Shipped” on the supplier site.

Tracking sync may take 6–12 hours.

Check if Auto Tracking Numbers is enabled.

Changes not reflected on the account after applying them.

 1. Double-check that the correct Buyer Accounts were selected.

2. Try re-adding the Buyer Account and applying the changes again.

👉 Learn More:  How to add a Buyer Account.
 

 

Frequently Asked Questions (FAQ)

Q: Can I add more than one buyer account?
A: Yes. You can connect multiple accounts for the supported suppliers or even multiple accounts for the same supplier.

Q: Is it safe to connect my personal buyer accounts?
A: Yes. AutoDS uses secure methods to connect and does not store your login credentials.

Q: Can I undo the bulk change?
A: There’s no “undo” option. However, you can repeat the process to update or overwrite the settings again.