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      Order logs and tracking updates

      Track every order update with detailed logs and real-time tracking events

      Introduction

      Keeping track of your orders is now easier than ever! With the new Order Logs and Tracking Updates, you can access a complete history of all events related to your orders. This feature provides full transparency, helping you stay informed about order status changes, tracking updates, and any modifications made by you or the system.

      After reading this guide, you will understand how order logs work, what types of events are recorded, and how to use this feature to manage your orders efficiently.

      Benefits

      • Full transparency: See exactly what happens to your orders at every stage.
      • Better tracking: Access real-time updates and a detailed history of events.
      • Improved order management: Quickly identify changes, delays, or issues.
      • Automation-friendly: Works seamlessly with automated and manual orders.
      • Easier troubleshooting: Check past events to understand any issues with your order.

      Quick Jump

      1. Step-by-step Guide
      2. Possible Issues & Workarounds
      3. Frequently Asked Questions (FAQ)
      4. Conclusion

      Step-by-Step Guide

      Important to know

      • For an order to have logs, it must have at least one recorded event after this feature was released on March 11th, 2025. For new orders, logging will begin as soon as the first update is made, either by you or the system.
      • The main event displayed is always the most recent update.
      • Logs continue even after delivery unless the order is FBA and refunded.

      Instructions

      Step 1: Access the Order Logs

      1. Go to the Orders page in your AutoDS account.
      2. Locate the order you want to check.
      3. Click on the "Estimated Arrival" column to open the order details.

      1 - Order Details

      Step 2: View Order Events

      • In the Details pop-up, you will see:
        • The main event of the order (last recorded update).
        • The last two events with date and time.
        • A link to view the full order history.

      NOTE: The level of detail in the logs will always depend on the information shared by each supplier. For example, Amazon Supplier has the most detailed logs because Amazon gives detailed messages about delivery.

      2 - Order Updates

      Step 3: See Full Order History

      • Click on "See Full History" to open a detailed log of all events related to the order.
      • This includes:
        • Full logs of the order’s journey.
        • Order number.
        • Tracking number (with a direct link to 17track.net).
        • All recorded status changes.

      Step 4: Understand Event Types

      The following actions are recorded as events in the logs:

      • Order status updates (e.g., Ordered, Shipped, Delivered).
      • Shipping transit updates.
      • Delivery status changes.
      • Buy price modifications.
      • Address changes.
      • Product ID updates.

      Step 5: How Logs Work for Different Order Types

      Depending on the type of order, different logs will be recorded:

      1. Fully automated Amazon orders → All events from Amazon and automation history.
      2. Fully automated AliExpress orders → Some events from AliExpress and others from tracking updates.
      3. Other suppliers with tracking numbers → Only tracking-related events.
      4. Orders without automation & tracking numbers → Only manual order status updates.

      Possible Issues & Workarounds

      Issue: Order logs are empty

      • This happens if the order has not had any updates since the feature release.
      • Solution: Wait for an event to be recorded (e.g., order status update, tracking update).

      Issue: The main event does not match the last recorded log

      • This is because the main event follows a standardized format, while logs show detailed records.

      Example: If an order is marked as "Delivered to a neighbor," the main event will still say "Delivered Successfully."

      Frequently Asked Questions (FAQ)

      Q: Can I see logs for past orders?
      A: Yes, but only from the next recorded event onward. Past events before the feature release will not appear.

      Q: What if my order is not automated? Will logs still be recorded?
      A: Yes. If you add a tracking number to the platform or manually change the order status, these actions will be logged, ensuring you have a complete history of your orders.

      Q: Will logs continue updating after delivery?
      A: Yes, unless the order is an FBA order that has been refunded. In that case, logs will stop since no further changes can be made.

      Conclusion

      With the Order Logs and Tracking Updates, you now have full visibility over your orders. This feature helps you track status changes, review past events, and manage your orders more efficiently.

      Take advantage of this new feature to stay informed and troubleshoot any order-related issues quickly!

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