Fulfilled by AutoDS: how return requests work

Introduction

This guide explains how returns work with the Fulfilled by AutoDS (FBA) service. You’ll learn the requirements to request a return, how to provide return labels to buyers, and how refunds are processed back into your AutoDS balance.

By following this process, you can manage returns smoothly, maintain good buyer satisfaction, and stay compliant with supplier policies.

Benefits

Hands-free process: AutoDS automatically handles return labels and refunds.
Centralized tracking: Monitor return and refund status directly in your AutoDS dashboard.
Automated refunds: Refunds are credited automatically once suppliers confirm the return.
Time-saving: A single status change initiates the return—no manual supplier communication required.

Prerequisites for requesting a return label

Make sure all of the following requirements are met before requesting a return:

Order type: Must be processed via Fulfilled by AutoDS (works for both Amazon and non-Amazon suppliers).
Order status: The order must be marked as Shipped or Delivered.
Order value: Only orders above $10 are eligible.
Item eligibility: The item must meet supplier return rules.
Return rate limit: Your account’s return rate must be below 5%.

⚠️ Important: If you request returns for unshipped orders or exceed the 5% limit, requests will be denied automatically.

Step-by-step guide

Step	Action
1. Verify order delivery	Confirm that the order status is Delivered. Click the tracking number in AutoDS to verify delivery on the carrier’s site. You will be redirected to the tracking site (e.g., 17track) where you can check the shipment’s delivery status.
2. Request return	On the Orders page, open the Order Status dropdown and select Request Return. AutoDS will process the request and usually generate the label within 24–48 hours.
3. Download the return label	Once approved, the status updates to Return In Progress. Click the blue label icon to download it. Note: Labels are only issued if the supplier accepts the return. If denied but you have proof (photos, videos, screenshots), open a support ticket. 👉 Learn More: How to Contact an AutoDS Support Agent
4. Provide label to buyer	Send the return label through your selling platform’s messaging or return system. Ensure the buyer knows how to use it correctly.
5. Monitor return shipment	Use the Return Tracking Number printed on the label. Track it on the carrier’s site until it reaches the supplier.
6. Confirm refund	After supplier approval, the refund is credited to your FBA balance. Status updates to Return Completed. To confirm, check Purchase History in AutoDS and search by Sell Order ID. 👉 Learn More:AutoDS Payment History: Invoices & Billing

Possible Issues & Workarounds

Issue	Why it happens	Solution
Return rate exceeds 5%	System blocks new returns above this limit.	Reduce returns before submitting new requests, and focus on high-quality products.
Order below $10	Orders under $10 are not eligible for returns.	Consider offering a direct refund instead.
Order older than 30 days	Returns not supported after 30 days from delivery.	Returns cannot be processed; provide alternatives like partial refunds.
Return label not available	Label generation takes up to 48 hours.	Wait and refresh; if it’s still missing, open a support ticket. 👉 Learn More: How to Contact an AutoDS Support Agent

Frequently Asked Questions (FAQ)

Q: How do I submit proof for a return?
A: Open a support ticket in AutoDS. Provide the reason and upload proof (photos, videos, or screenshots).

👉 Learn More: How to Contact an AutoDS Support Agent

Q: How long does a refund take?
A: Typically 1–2 weeks after the supplier receives and inspects the item.

Q: Can I cancel an FBA order?
A: Once placed, FBA orders cannot be canceled because they process automatically. If a buyer requests cancellation:

Explain that the order is already in shipment.
Offer the option to reject delivery.
Guide them to request a return after delivery.

👉 Learn More:Fulfilled by AutoDS (FBA) Service: Terms and Conditions

Q: Why did my order show “Return Completed” without a label?
A: It means the supplier refunded directly without needing a return. You can confirm this under Purchase History → Managed Order Refund.

👉 Learn More: AutoDS Payment History: Invoices & Billing

Q: What if I received a QR code instead of a label?
A: Open a support ticket and ask for instructions to complete the return.