eBay error: 'Your item Location indicates that your item is in the United States, but you’ve chosen a shipping service that ships from outside the US' How can I resolve this?

Learn how to troubleshoot this error in this help article

This article explains AutoDS V2 (2021), our newer version supporting dropshipping to eBay and Shopify. If the images you see do not match the ones on your account, it means you are using the current version (V1). Check out this link for the article relevant to you. 

 

When you are uploading products you might encounter this error: 

"The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy. 

Your item Location indicates that your item is in the United States, but you’ve chosen a shipping service that ships from outside the US. In order for your listing to be clear, please go back and edit the item location or the shipping service to make sure that they are accurate.  For more information, see our Item location misrepresentation policy."

 

You will get this error message when you try to upload from a supplier that does not ship to or from the location you specified as the location of your item. 
For example, if the eBay shipping policy you selected in the upload specifies that you ship only domestically in the US, and you tried to upload a product sourced from AliExpress and it is located in China (outside of the US). 
To resolve this, you need to create a new policy on eBay for items sourced from China.
You can add eBay business policies in this link on eBay.
 
 
Once you've added your business policies, you can try to upload the product again.
This time, make sure to specify China as the location of the product and choose the correct policy from eBay.

 

If you have further questions that were not answered in this article, please do not hesitate to turn to us at the support chat - we will be more than happy to assist you. 

 

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LUD: January 22nd, 2021