Learn how to process, track, cancel or return orders with AutoDS suppliers
Processing orders
The only way to process the orders coming from the AutoDS suppliers is the Fulfilled by AutoDS service.
Steps to use the FBA Service:
To use this option, you’ll need to follow these steps (in order):
1) Enable the Orders Processor add-on;
2) Set your supplier settings;
3) Add enough Auto-order credits (AO credits);
4) Add enough Balance funds.
Please read these articles to see the requirements and the steps to configure in detail:
A Full Explanation & FAQ about the 'Fulfilled by AutoDS Service
How to Opt-in & Configure the 'Fulfilled By AutoDS Service'?
Tip🌟
To recognize AutoDS suppliers' orders, look for this icon 
next to the order ID/supplier.
Or, filter the orders page by AutoDS marketplace:
Shipping and tracking
Shipping times vary from product to product and can be founded on each product description.
Once the supplier fulfills the order and adds the tracking number, the order status will change to shipped, and all details will be displayed in order details:
Tip 🌟
Working with AutoDS warehouse products can significantly reduce the shipping time compared to Aliexpress.
Canceling, Returns, and Refunds
In case of canceling and return requests, you will need to contact the supplier directly. To be able to do so, you need to go to the specific order and through the drop-down menu send him a message:
After the supplier approves the return request or cancellation, the money will be returned to your AutoDS balance. Click here to learn more about the messages system with the suppliers.
How to Identify Private Suppliers on the AutoDS Marketplace?
To easily find our private suppliers, you can filter using the Supplier option “AutoDS Suppliers.” Just remember that AutoDS is not a supplier itself; we feature private suppliers who are reliable and verified by AutoDS under this option in our Marketplace.
Also, if you don’t use the filter, you can still identify private suppliers by looking for the “Message This Supplier” button, as only Private Suppliers have this option on our platform.
NOTE:
- AutoDS Private Suppliers allow you to message them directly through the platform by selecting “Message This Supplier.” For other regular suppliers that are not private ones, messaging through the platform isn’t available.
- If you apply filters on Marketplace, you may see more or fewer products, as not all items available meet the specific filter criteria you’ve selected.
If you have any further questions, please do not hesitate to contact us at the support chat - we are happy to help.