Untracked products are items that you manually added to your store through your selling channel (e.g., Shopify) instead of uploading them directly via the AutoDS platform. As a result, AutoDS cannot track their stock and price for you. To enable AutoDS monitoring, you need to connect these untracked products to the platform.
We highly recommend always uploading products through the AutoDS platform to ensure the best service and seamless synchronization.
This guide will walk you through the process step by step.
Benefits of connecting untracked products
- Accurate stock and price updates – Your product’s price and stock will be updated multiple times per day (not in real-time) directly from the supplier, as long as the “Price & Stock Monitoring” feature is enabled in the supplier settings. However, if you’re using the Import 200 subscription plan, updates will occur once every 24 hours.
- Enhanced product data synchronization – Ensure that your product details such as title, description, and images remain accurate and up to date within AutoDS and your store.
- Access to powerful AutoDS tools – Use a variety of automation and optimization tools whenever needed. Please note that some tools require an additional payment separate from your subscription plan. You can learn more here: Subscription Plans & Add-ons.
- Order tracking and automation – Untracked product orders cannot be monitored or automated until they are connected to AutoDS.
Quick Jump
Step 1: Go to the ‘Untracked Products’ section
- On the platform, click on ‘Products’ in the left menu.
- Select the ‘Untracked Products’ tab.
- Or go directly via this link: Untracked Products
You will see a list of products that exist in your store but are not yet tracked by AutoDS.
Step 2: Connect a single untracked product manually
- Click ‘Connect’ next to the product.
- Enter the Source ID (ensure the supplier source and region are the correct ones).
- Click ‘Add’ to confirm.
- Review the entered product details.
- Click ‘Import Selected’ to finalize the process.
Managing Product Variations
After selecting your untracked product, the system will take you to the Variations Page, where you’ll see all product variations exactly as they appear on your selling site. Here, you can:
- Delete a variation – Remove any variation you no longer want to track.
- Check variation attributes – Ensure that each variation has the correct attributes (e.g., color, size). AutoDS will usually match them automatically.
- Connect another product – If you want to source a specific variation from a different supplier, click ‘Connect another product’, enter the product ID, supplier, and region, and a pop-up will show the available variations. Choose the relevant one.
Important to know📚
If the platform cannot map attributes automatically, a dropdown will appear, showing all available attributes. You can select the correct one manually.
⚠️ If attributes are not mapped correctly, it may be due to a mismatch between the source ID and the AutoDS listing. The dropdown may also include attributes that do not belong to the product, so review them carefully.
Once you’ve finished, click ‘Connect’, and the product will be added to your Products page.
Step 3: Connect multiple untracked products in bulk via CSV File
- Click on the ‘Add via CSV’ tab.
- Download the CSV File Example.
- Fill in the CSV file with the required details:
Column A: Product ID from your store.
Column B: Source product ID from the supplier’s website.
Column C: The sourced supplier.
Column D: The abbreviation of the supplier’s region (e.g. US)
Column E: The variant SKU (optional). - Upload the completed CSV file to AutoDS.
To keep the correct format, open the example file in Google Sheets. Otherwise, you’ll need to manually check that fields have no formatting and match the correct Product ID or Buy ID.
When downloading the CSV File Example, a preview will open in your browser. Click “Open with” > “Google Sheets” to ensure the Product ID format stays correct without manual adjustments.
Correct format example and how to open in Google Sheets:
If you open the spreadsheet with other tools, the Product ID format may be incorrect, possibly causing the error “No product was given to import from untracked” or a similar message. To fix this without using Google Sheets, you will need to:
- Select the Product ID column
- Right-click the selection > Format cells
- Number
- Decimals
- Decimal places: 0
Incorrect format example:
Tip 🌟
You can use the filter option to quickly find specific products or identify any products that the platform failed to connect due to errors.
Possible Issues & Workarounds
- My product does not appear in the ‘Untracked Products’ section
Solution: Make sure the product is active in your store. If the issue persists, try to Renew the Token and Resync the Store. This option is not available for Facebook Marketplace, eBay Non-API, or eBay MIP Non-API selling channels. - CSV import error:
Solution: Ensure the CSV file is correctly formatted and contains all required information. We recommend using Google Sheets when using the CSV File option.
Frequently Asked Questions (FAQ)
Q: Can I import all untracked products at once?
A: Yes, using the CSV import option, you can add multiple products simultaneously.
Q: Will AutoDS automatically update stock and prices after importing?
A: Yes, once imported, AutoDS will track and update stock and prices according to your settings and subscription plan.
Q: What happens if I try to import a product that is already tracked?
A: AutoDS will detect duplicates and will not import already tracked products.
Conclusion
Importing untracked products to AutoDS is a simple way to ensure that all your products are managed and monitored efficiently. By following this guide, you can activate stock and price tracking for your manually added products.
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