How to Export Your Non-API Extension Logs?

There may be cases when you will be asked to send the support team your extension logs - see here how you can do it

To be able to help you with your non-API issue, we need you to send us the following on every ticket or chat you open: 

• A screenshot of your extension
  
  
  
  
• A screenshot of your extension setting where we can see the token
  
  
  
• A CSV of your extension logs - Explained below.
   

How to download a CSV of your Non-API extension logs? 

Click on the bell icon on your extension's right-hand, and you will see the Error Logs. 

Now click on the 'Export Logs'​ button, and a CSV file will be downloaded to your computer. 

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Please send the file and the screenshot to the agent who's on your case so he or she can continue checking your issue.