When it comes to updating tracking numbers, there are some suppliers that our system knows to update the tracking numbers automatically, while for the other suppliers, this will need to be done manually.
So, before we start, take a moment to check if the suppliers you are working with are supported for tracking automation or not. Click to get the full list.
Quick Jump:
Adding tracking number manually
For suppliers without tracking updates, you will have to update the tracking number manually (so the order will change to 'Shipped' status) by editing the order:
Then, 'Delivered' status will be updated in your store according to your settings
Buy Accounts
To use this method, you will need to have a Buy account for the selling channel that you are working with, and is supported without a tracking system.
Learn how to do that here.
After you finish, you will need to forward your Emails that contain the tracking information updates to our unique email address. Learn how to do that here.
TIP💡
We Highly recommend using our Fulfilled services where you don't need to have a Buy account.
AutoDS Fulfilled Services
The Fulfilled By AutoDS Service automatically handles 100% of your orders (on supported suppliers). This means you no longer need to deal with the orders on the source site, cancellations, returns, or the fear of having your source account restricted.
On top of that, we also update automatically the tracking numbers for you.
Read more about the Fulfilled services here.
Once everything is set up, all you need to do is to make sure that your order settings for your suppliers look like the screenshot below, and we will update the tracking numbers for you.
Tracking conversion
There are some suppliers which you can choose to convert the tracking numbers coming from different carriers. Click here to learn more about it.
Tracking update on selling channel
Whether you add tracking numbers manually or the system does it automatically, this is what your selling channel will display at each stage of the order process.
NOTE: Currently, AutoDS will update the order status on your selling channel based on the rules and availability of each platform. Even if the supplier you chose provides tracking updates to AutoDS, your selling channel might not allow AutoDS to update statuses automatically.
That’s why the list above shows the tracking update rules for each selling channel. If your selling channel doesn’t allow automatic updates, you’ll need to manually update the status after checking the updates on your AutoDS account.
AutoDS does not update the status when the shipment is marked as "Delivered." Depending on your selling channel the status will update to Delivered by means:
- Buyer confirming delivery
- Manually updating to Delivered
- Selling channel confirms delivery and updates the status to Delivered automatically
If you have further questions about this topic, please do not hesitate to address us at the support chat - we will be more than happy to assist you.