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How to Add a Video to a Live Chat/Tickets

Learn how to record a video and add it to your Live chats & Tickets.

In order to make this process easy & fast, we recommend using the 'Screencastify' google extension, Click Here to add this extension.

After you added the extension, it should appear on the right top side of your chrome browser
When you click on it, you will see the following.
1 - Record your whole screen (Pick it if you plan to switch between tabs)
2 - Record specific browser tab.
3 - Turn Off/On Microphone
4 - Start to record
5 - Recording History.
Once you clicked on 'Record' a countdown will begin and your screen will be recorded.
When finished, you will be automatically redirected to your video page.
Then, click on 'Copy Share Link' and send it to our Support Via chat/ticket.

You might need to wait for a few minutes to be able to click on the Copy Link button, usually, it happens within seconds.


If you have further questions about this topic, please do not hesitate to address us at the support chat - we will be more than happy to assist you.