Introduction
Need to reach out to a private supplier listed on the AutoDS marketplace? Whether it’s about a product, an order, or a return, you can message private suppliers directly from the platform. This guide explains how to identify AutoDS suppliers, send messages, and manage conversations efficiently.
Benefits
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Get direct answers quickly
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Build stronger relationships with private suppliers
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Manage returns and cancellations directly with suppliers
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Keep track of all communications in one place
Quick Jump
How to identify AutoDS private suppliers
There are two ways to identify whether a product is offered by a private supplier:
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Use filters
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Go to the Marketplace
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Apply the Supplier filter → select AutoDS Suppliers
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Look for the message button
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On the product page, check if the Message This Supplier button appears
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Only private suppliers have this feature — retail marketplace listings do not allow direct messaging
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⚠️ Important: AutoDS itself is not a supplier. We host vetted private suppliers on the platform under the AutoDS Suppliers label.
👉 Learn More: AutoDS Suppliers: Warehouses, Private Suppliers, and Retail options
How to contact suppliers via the product page
You can message a private supplier directly through the product page:
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Go to the Marketplace tab in your AutoDS account
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Browse products from AutoDS Suppliers
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Click on the product you are interested in
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Click the Message This Supplier button
This feature is useful when:
- You want to ask about available colors, sizes, or specs
- You need clarification about shipping or availability
- You’re exploring supplier details before importing products
💡 Tip:
To browse only items from AutoDS Suppliers, make sure to use the Supplier filter on the Marketplace.
How to contact suppliers via the orders page
You can also contact a supplier about a specific order:
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Go to the Orders page in your dashboard
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Click the three-dot menu (⋮) next to the relevant order
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Select Send a message to supplier
From here, you can:
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Ask about the status of an order
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Request tracking details
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Submit a cancellation or return request
⚠️ Important: This is the only way to handle cancellations and returns with a supplier.
How to view and manage your messages
Once you contact a supplier, the Messages tab will appear in your menu bar. Inside this tab, you can:
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View all conversations
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Track supplier replies
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Follow up on ongoing inquiries
⚠️ Important: The Messages tab only becomes visible after you have contacted at least one supplier.
Frequently Asked Questions (FAQ)
Q: How do I know if a product is from an AutoDS private supplier?
A: Use the Supplier filter in the Marketplace and select AutoDS Suppliers, or check the product page for the Message This Supplier button.
Q: Where should I send cancellation or return requests?
A: Go to your Orders page, click the three-dot menu, and select Send a message to supplier. This is the official way to submit cancellations or returns.
Q: Where can I find my past supplier conversations?
A: After your first message, the Messages tab will appear in your menu bar. All conversations will be stored there for easy follow-up.
Q: Can I contact AutoDS directly as a supplier?
A: AutoDS is not a supplier. Communication is only available with private suppliers hosted in the Marketplace under the AutoDS Suppliers label. For other issues, reach out to the AutoDS support team via live chat.