Learn how to contact AutoDS suppliers directly to get more information about products or orders
When working with AutoDS suppliers, you can initiate a conversation with the suppliers regarding a product or specific order.
Contact the supplier via the product page
You can contact the supplier by visiting the product page of the specific supplier on the marketplace, and clicking on any product will give you the option to contact them:
These messages can be used to inquire about more information about the product (such as other colors, and sizes) and anything else you might want to know!
If you are looking for products from AutoDS suppliers, first make sure to filter the supplier section on the Marketplace page:
Contact the supplier via the orders page
To contact the supplier regarding a specific order, click on the 3 dots icon and choose 'Send a message to supplier':
The button will open a new window where you can ask any question you have about the order. In addition, this is the only way to handle cancellations and returns with the supplier:
Important to know📚
In the messages tab, you can see all the messages you've sent and follow up on them.
Please note that the messages tab will only be visible in the menu bar once you contact the supplier in any way.
If you have any further questions, please do not hesitate to contact us at the support chat - we are happy to help.