How to update your payment method on AutoDS (credit card, PayPal, Payoneer)
Securely manage your billing preferences from your AutoDS dashboard in just a few clicks.
Introduction
If you need to replace an expired card, switch payment providers, or set up a secure billing method for your subscription—this guide walks you through every option available in AutoDS.
You’ll learn how to update your preferred payment method step by step, whether you’re using a credit card, PayPal, or Payoneer. Those payment methods can be used to pay for monthly subscriptions, credits or add-ons purchased in your AutoDS account.
Benefits
- Switch freely between card, PayPal, and Payoneer.
- Avoid failed payments and subscription interruptions.
- Manage billing securely in one central dashboard.
- Complete the process quickly with no downtime.
Quick Jump
How to update your payment method
Start by opening your Account & Billing menu—this is where you can update any payment method, whether it's Card, PayPal, or Payoneer:
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Click the Settings icon in your AutoDS dashboard.
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Go to the Account & Billing section.
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Click Edit next to Payment Method.
- In the pop-up window select the payment method you prefer.
Use a Credit or Debit Card
To pay with a credit or debit card, follow these steps:
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In the pop-up window, select Credit/Debit Card.
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Enter your cardholder's name, card number, expiration date, and CVV.
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Click Save to confirm the new payment method.
Connect your PayPal account
To use PayPal for your payments, follow these steps:
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Select PayPal in the pop-up window.
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A secure login window will appear—log into your PayPal account.
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Confirm the connection and grant permissions if prompted.
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Click Save to complete the update.
Connect your Payoneer account
To set Payoneer as your payment method, follow these steps:
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Select Payoneer as your payment method.
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You’ll be redirected to the Payoneer login page.
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Sign in and approve the billing authorization.
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Return to AutoDS and click Save.
⚠️ Import: After updating your payment method, it may take up to 12 hours for the system to recognize the change and up to 48 hours to reattempt the charge. Each time you update your payment method, the 48-hour retry window resets.
Make sure your new method has sufficient funds to avoid interruptions. If the charge fails, your account may be placed “On hold” and temporarily paused until the payment is successfully processed.
FBA balance and how it works
To process orders through the Fulfilled by AutoDS (FBA) service, you’ll need to add balance to your account.
This is a preloaded amount used to pay for products when using FBA or submitting sourcing requests. Since customer payments are always processed through your selling channel, AutoDS doesn't receive those funds, so you need to fund the orders in advance.
👉 Learn how to load balance for FBA orders and sourcing requests.
Possible issues and workarounds
| Issue | Solution |
|---|---|
| Edit button not visible | Refresh the page or clear browser cache |
| PayPal or Payoneer not available |
Check region availability and account status |
| Card/PayPal declined | Try a different method or contact your provider |
| Payment fails after update | Re-enter your payment info or try a different method |
| Unable to save changes | Clear cache, try another browser, or contact support |
Frequently asked questions (FAQ)
Q: Can I switch between payment methods anytime?
A: Yes, you can switch between credit card, PayPal, or Payoneer at any time.
Q: What happens if my payment fails?
A: AutoDS will automatically retry the payment over a set period. If it continues to fail, your account status may change to On Hold or Inactive and be deactivated after 30 days.
Q: I subscribed via my Shopify store. Can I update my payment method?
A: No. If your AutoDS subscription is connected to your Shopify store, changes must be made via Shopify.
Q: I updated my payment method, but nothing was charged. Why?
A: The system may take up to 12 hours to detect the change and up to 48 hours to retry the transaction.
Q: Is my payment information secure?
A: Yes. All payment data is encrypted and processed through secure gateways.
👉 Learn more about how we use your information
Q: Will my billing date change when I update the payment method?
A: No. Your billing cycle remains the same—the new method will be used for the next scheduled charge.