Introduction
This article explains how and when to refresh your store token or resync your store to maintain a stable connection between AutoDS and your selling platform.
We recommend renewing the token and resyncing the store together whenever something appears out of sync between your selling channel and AutoDS—whether a product, order, or setting update isn’t reflected on either side.
Each action plays a key role in restoring and refreshing the connection:
- Renewing the token re-establishes the secure connection between AutoDS and your selling channel.
- Resyncing the store forces AutoDS to pull the latest data from your store (products, orders, stock, prices, etc.).
Running both actions ensures your store is fully connected and up to date.
By the end of this guide, you'll know how to monitor your token status, renew it when necessary, and resync your store to fix common discrepancies.
⚠️ Important:
-
Token renewal and resync options are only available for API-connected stores. Facebook stores are not supported.
- Synchronization can take up to 2 hours to complete. Please allow time for updates to appear before troubleshooting further.
- If nothing happens after 3 hours (the number of active listings on the selling site does not match the one on AutoDS), please open a ticket with the support team by clicking on the conversation icon at the bottom-right corner of the screen and selecting Technical Support > Settings & Setup.
👉 Learn More: How to Contact an AutoDS Support Agent
Benefits
-
Maintain automation: Ensures your orders, inventory, and tracking remain up to date.
-
Prevent sync errors: Avoid issues with missing listings or outdated product information.
-
Quick and simple: Renewing your token or resyncing your store takes less than a minute.
-
Avoid disruptions: Prevent order delays and data mismatches between your store and AutoDS.
Quick Jump
Prerequisites
Before renewing your store token or resyncing the store:
-
Make sure you're logged into your AutoDS account.
-
Ensure you're logged into the correct store account (Shopify, eBay, etc.) in the same browser.
-
You must have admin permissions on the selling platform.
-
This guide applies only to stores connected via API (Shopify, eBay API, Etsy, Amazon, Wix, WooCommerce, TikTok).
When to renew the token or resync the store
| Action | When to use it |
|---|---|
| Renew the token |
The token has expired. Orders, inventory, or tracking updates have stopped. AutoDS is no longer syncing any data with your store. |
| Resync the store |
Product listings are not updating as expected. Inventory or price changes from suppliers are not reflected. Images, titles, or descriptions are out of sync. Manual updates made in your store are not reflected in AutoDS. Products or orders were created directly in your store and are missing in AutoDS. 👉 Learn More: How to import your untracked products to AutoDS There are discrepancies between your store and AutoDS that require manual syncing. |
Renew your store token
When you connect a store to AutoDS via API, AutoDS receives permission to perform actions on your behalf—like updating listings, syncing orders, and managing inventory. This connection is secured with a digital token that can expire and needs renewal to keep automation running.
-
In AutoDS, click the edit (pencil) icon next to the store.
-
Locate the store that needs token renewal, click on the three-dot menu and select Renew Token.
-
On mobile: go to Settings ➔ Store Settings and tap Renew Token.
-
After the process completes, AutoDS will confirm that the token has been successfully renewed.
Resync your store
Use this feature if you made changes directly on the selling platform instead of through AutoDS—such as adding or deleting products. AutoDS cannot detect these changes automatically unless you resync the store.
You should also use the resync function if you encounter product editing issues. For example:
❗ Error: The variants have not been changed. The following IDs do not exist or do not belong to the product: [4001380*****].*
In cases like this, the system may display an error indicating the product has ended on the selling platform. A resync can help realign the product's status
💡 Tip:
Always make product changes and updates directly in AutoDS instead of your selling platform to maintain accurate synchronization. This helps prevent data mismatches and reduces the need for manual resyncs.
To resync the store:
-
Click the edit (pencil) icon next to the store.
-
Click the three-dot menu and select Resync Store.
This will manually pull missing data and align product details between AutoDS and your store.
| Issue | Workaround |
|---|---|
| Token doesn’t renew | Ensure you're logged into the correct store account. Clear browser cache and try again in Incognito. You can also try using Incognito or Private Mode to avoid login conflicts. If the troubleshooting does not work, please contact technical support. |
| "Renew Token" button missing | This option only appears for API-connected stores. |
Frequently Asked Questions (FAQ)
Q: My listings and orders didn’t sync after renewing the token. Why?
A: It can take up to 2 hours for AutoDS to sync all data, depending on your store's size.
Q: How do I know if my token is expired?
A: Signs include missing orders, outdated inventory, pricing issues, or general sync errors.
Q: Will my store stop working if the token expires?
A: No. Your store remains active on your selling platform, but AutoDS automation will pause until the token is renewed.
Q: Do I need to renew the token for each store separately?
A: Yes. Tokens are store-specific and must be renewed individually.
Q: Why don’t I see the “Renew Token” button?
A: Only API-connected stores display this option. Non-API integrations do not require token renewal.