There are cases when the AutoDS' token for your store gets revoked or expires - read this article to learn more
It can happen that the authorizations of the AutoDS app have been revoked or expired on the selling platform.
You can tell this is the case when you make changes on AutoDS and these changes do not apply to your store. For example, the price of the order is not updated, the price of the product you are trying to upload is not pulled correctly, etc.
In these cases what you need to do is to renew the AutoDS token.
🚨 If you have a NON-API store, refreshing the Token will connect your API permissions with eBay again. 🚨
Renew and Resync Tool – When and Why You Should Use It:
The Renew and Resync tool in AutoDS helps users ensure that their product listings are up-to-date and accurate. Here’s when and why you’d want to use it:
When to Use:
- If your product listings are missing updates or do not reflect recent changes from your supplier (such as price or stock updates),
- When there’s a delay or issue in syncing important product details, like variations, images, or descriptions, between your supplier and your store.
- After updating or modifying things (products, currency, etc) directly on the selling channel platform and wanting those changes to reflect on your AutoDS dashboard and in your store.
- To sync untracked products or unmonitored orders for products uploaded directly on your selling channel instead of through the AutoDS platform.
- If you have any discrepancies between your store and AutoDS and need to re-sync your store.
Why Use It:
- To make sure your store shows the most accurate stock levels, pricing, and product details.
- Avoid selling products that are out of stock or with incorrect prices.
- Keep your listings fresh and aligned with supplier changes, avoiding potential customer dissatisfaction.
Important notes:
- Never use the Renew and Resync tools for eBay non-API and MIP, this will turn the store into API.
- Renew tokens and re-sync stores are not relevant for Facebook stores, so the option will not appear.
- The synchronization can take up to 2 hours for updates to appear. Please wait and check if the issue persists after that.
Here's how you can renew your token:
1. Click on the edit pencil icon next to the store you wish to renew the token for:
2. Click on the 3 dots menu and then on Renew Token:
3. You will be directed to log in to your selling account, add your credentials, and approve AutoDS again as an authorized app.
That's it! Now AutoDS has authorizations on your account, the token is valid and you can continue to work normally.
If you have further questions that were not answered in this article, please do not hesitate and turn to us at the support chat - we will be more than happy to assist you.