Convert your Tracking Number to BlueCareExpress (BCE)

Learn how you convert your tracking numbers from AMZL to BCE works

Overview

When dropshipping from Amazon mainly, sellers cannot reach the desired Top Rated Seller on eBay and are also at risk to their account and profits. The reasons are:

  1. eBay does not view AMZL tracking numbers as an authorized carrier, thus, it damages the seller metrics. 
  2. When a buyer opens a 'Not received' case, and the tracking number which was added was an Amazon Logistic one, the seller will most probably lose the case and have to refund the buyer causing him a loss of course.

This is where BCE = BlueCareExpress comes to the rescue!

BCE will convert your Amazon tracking numbers to their own tracking which are accepted by eBay. BCE is an authorized and recognizable carrier on eBay. Meaning, you can choose them from eBay's dropdown menu list of carriers.

* This is what BCE will provide on eBay. AutoDS will just provide BCE tracking.

Many sellers reported using BCE on all their tracking numbers to avoid being flagged by eBay as drop shippers. It is claimed eBay marks sellers' accounts for working in the drop-shipping model when it realizes that the item location mentioned by the seller is not the same location the item was shipped from. Of course, as drop shippers, we have no control over the item's source location. When a tracking number of a carrier eBay has integration with like USPS, is being uploaded, eBay can notice the seller mentioned for example a shipping location as San Jose, CA while the item was actually shipped from Brooklyn, NY.  Thus, accounts are supposedly flagged, and sales drop. When using BCE for all tracking numbers, the shipping location is not being revealed as this is not something BCE provides eBay as it has no integration with it showing the location.

To help our sellers, AutoDS' automation services joined with BCE  to allow you to get their tracking numbers in return for the AMZL ones (or any others). 

Configuration

To enjoy this, you must enable our Orders' Processor, either in Auto or fulfilled with AutoDS service.

First, go to Settings → Plans & Add-ons and make sure you have enabled the Order. processor. 

Then, Go to Settings → Store Settings → Orders and check the 'Automatic orders' field.

Once the orders processor feature was added and the 'Automatic orders' Field is checked, you will have three ways of using this feature:



Don't convert - By picking this option, your orders will not convert for this particular supplier.
Convert for all orders - By picking this option, All of your orders for this supplier will be converted.
Convert for Amazon shipping carrier only - By picking this option, only tracking numbers that was provided by Amazon (For Example: AMZL) will be converted.

(note this feature only works with US-based suppliers for whom we support automation)

FAQ

Do I have to use AutoDS automation to enjoy the BCE tracking? 

Yes - you must add the orders' processor add-onto your monthly subscription to be able to add the automation and the BCE setting. 

What happens if an automatic order fails? 

You need to check the failure reason, workaround it, and send it again. If the order is failing for a reason you cannot solve, place the order manually (you can do it faster with our AutoDS Helper). Once the order was placed, address us at the support chat with the Sell Order ID, and we will convert it for you to BCE. Notice, we will only convert manual orders which the failure reason was one you could not solve. Conversion will only be successful when the item was not yet delivered to the buyer. 

Read more on the different reasons an auto order will fail and how to solve it here.

My order was placed automatically and yet a BCE  tracking was not updated. Why? 

If you interfered with the order's process, for example, you changed the status of the order, placed the AMZL tracking yourself, and more - the BCE will not be updated as the system will no longer recognize the order as AO (=automatic order). Make sure not to do it again for future orders and address the support with a request to convert this order to BCE (possible as long as it was not yet delivered to the buyer).
Please note: there will be cases where we will not be able to convert your tracking numbers to BCE as a result of an issue on Blucare's end.

My tracking number was not converted to BCE and the buyer opened a case on eBay, what can I do? 

AutoDS does not guarantee this service will work in 100% of the cases. This is an outsourced service we offer with integration to Blue Care Express. There are occasions when the conversion will not work for different reasons. AutoDS assumes no responsibility for it and is not to blame for cases you lost for orders that did not get the BCE tracking.  

I can see my order got a BCE tracking on AutoDS, however, when I check on the BCE site it does not appear with tracking data. Why is that? 

When the order is still in status 'Ordered,' the tracking number is not trackable on BCE as they provide us with the numbers before validating them. When the order status changes to 'Shipped',  it is validated as per BCE and the tracking information is available. 

 

If you have further questions that were not answered in this article please do not hesitate and turn to us at the support chat - we will be more than happy to assist you.