Learn how you convert your tracking numbers from AMZL to BCE
(note this feature only works with US-based suppliers for whom we have automation (aka auto- ordering)Overview
When dropshipping mainly from Amazon, sellers cannot reach the desired Top Rated Seller on eBay and are also at risk to their account and profits. The reasons are:
- eBay does not consider AMZL tracking numbers as an authorized/ valid carrier, thus, updating these tracking numbers damages the seller's overall metrics.
- When a buyer opens a 'Not received' case, and the tracking number which was added was an Amazon Logistic one, the seller will most probably lose the case and have to refund the buyer.
This is where BCE = BlueCareExpress comes to the rescue!
AutoDS integration with BCE will make sure to convert all your Amazon tracking numbers to BlueCare Express tracking which are accepted by eBay. BCE is an authorized and recognizable carrier on eBay. Meaning, you can choose them from eBay's dropdown menu list of carriers and your buyers will be updated on the transit process of their parcel.
* This is what BCE will provide on eBay. AutoDS will just provide BCE tracking.
To help our sellers, AutoDS' automation services joined with BCE to allow you to get their tracking numbers in return for the AMZL ones (or any others).
To enjoy this, you must enable our Orders' Processor, either in Auto or fulfilled with AutoDS service.
First, go to Settings → Plans & Add-ons and make sure you have enabled the Order. processor.
Then, Go to Settings → Store Settings → Orders and check the 'Automatic orders' field.
Once the orders processor feature was added and the 'Automatic orders' field is checked, you will have three ways of using this feature:
Don't convert - By choosing this option, your orders will not convert for this particular supplier (not recommended if you are working with Amazon as your main supplier).
Convert for all orders - By choosing this option, all of your tracking numbers for all orders for this supplier will be converted (even valid ones like USPS or FedEx).
Convert for Amazon shipping carrier only - By choosing this option, only tracking numbers that were provided by Amazon (For Example AMZL/ Amazon Logistics) will be converted.
- This feature only works with US-based suppliers for whom we support auto-ordering or tracking automation:
Amazon.com (auto-ordering + Tracking Updates)
Amazon.co.uk (auto-ordering + Tracking Updates)
Amazon.fr (auto-ordering + Tracking Updates)
Amazon.de (auto-ordering + Tracking Updates)
HomeDepot.com (Tracking Updates)
Walmart.com (Tracking Updates)
- When working with the Fulfilled by AutoDS order fulfillment, AMZL tracking will always be converted to BCE.
Do I have to use AutoDS automation to enjoy the BCE tracking?
Yes - you must add the orders' processor add-on to your monthly subscription to be able to add the automation and the BCE setting. You also need to purchase credits. For each auto-order placed and converted you will pay 1.33 credits. For each manual order converted you will pay 0.33 credits.
What happens if an automatic order fails?
You need to check the failure reason, workaround it, and send it again (Click here for workarounds). If the order is failing for a reason you cannot solve, place the order manually (you can do it faster with our AutoDS Helper). Once the order was placed, make sure to update the source order ID for it and the system will do the rest - it will convert it automatically. Note: Conversion will only be successful when the item was not yet delivered to the buyer.
My order was placed automatically and yet a BCE tracking was not updated. Why?
If you interfered with the order's process, for example, you changed the status of the order, placed the AMZL tracking yourself, and more - the BCE will not be updated as the system will no longer recognize the order as AO (=automatic order). Make sure not to do it again for future orders and address the support with a request to convert this order to BCE (possible as long as it was not yet delivered to the buyer).
Please note: there will be cases where we will not be able to convert your tracking numbers to BCE as a result of an issue on Blucare's end.
My tracking number was not converted to BCE and the buyer opened a case on eBay, what can I do?
AutoDS does not guarantee this service will work in 100% of the cases. This is an outsourced service we offer with integration to BlueCare Express. There are occasions when the conversion will not work for different reasons. AutoDS assumes no responsibility for it and is not to blame for cases you lost for orders that did not get the BCE tracking.
I can see my order got a BCE tracking on AutoDS, however, when I check on the BCE site it does not appear with tracking data. Why is that?
When the order is still in status 'Ordered,' the tracking number is not trackable on BCE as they provide us with the numbers before validating them. When the order status changes to 'Shipped', it is validated as per BCE and the tracking information is available.
If you have further questions that were not answered in this article please do not hesitate and turn to us at the support chat - we will be more than happy to assist you.