How to set Automatic Messages to Your Buyers?

Learn how to set-up your Automatic messages and manage your messages through AutoDS.

NOTE - This article is relevant to Ebay API users only

 

Sending auto messages to your buyer will save you a lot of time, allow you to give good customer service - with no extra effort on your side, and will increase your feedback score. 

It will also rank you higher in the eyes of eBay's algorithm, Cassini, and will thus, give more impressions to your listings as your seller metrics will improve. 

 

To set the automatic messages to your customers, you must use the Orders' Processor. 

Go to Settings → Plans & Add-ons → Orders Processor and make sure you have enabled this Subscription.

After you have added your Order processor, you can set up the messages to buyers.
 Go to Settings → Store Settings → Orders → Automatic Messages to the clients

In the Automatic Messages to the clients, you will find 3 sections, and a pencil icon ()

Please check the featured numbers in the following image. You will find a detailed explanation of each featured number below the image.

(1) Message type - There are 4 types of messages you can send to your customers

After Order Success Message, Order is in process Message, Tracking number Message, and Thank you message. 

(2) Message Content - A default message template is set in your account. You can edit the text as you wish. Use the buttons to auto-refill the buyer's name, item's title, or Feedback URL. 

(3) ON/OFF buttons - Turn ON/OFF the automation for your messages.

 

Once you click on the Pencil Icon (), you will see the following options:

Please check the featured numbers in the following image. You will find a detailed explanation of each featured number below the image.

(1) In this area, you can form your message to the customer. In addition, you can add important details like customer name, tracking number, and store name.

(2) In this area, you can see which "key" details you can use to form your message.

 

Once you have selected the messages you will use and formulated the text for your convenience, you can save the changes and the changes will apply to your future orders.


Note: The auto-messages will be sent to all your orders - those done manually or automatically. 

 

If you have further questions that were not answered in this article, please do not hesitate and turn to us at the support chat - we will be more than happy to assist you. 


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LUD: 29.10.19