Automate your orders with Fulfilled by AutoDS (FBA)

Introduction

Managing your dropshipping business efficiently requires time, attention, and seamless processes. The Fulfilled by AutoDS service takes care of the heavy lifting by offering full automation for product ordering, tracking updates, and return handling.

In this article, you'll learn what the Fulfilled by AutoDS service is, how it works, its main benefits, and common FAQs. By the end, you'll understand how to use it to simplify your daily operations and scale your business with less manual work.

Benefits

Completely hands-free order fulfillment.
Faster processing and tracking updates.
Reduces manual work and human errors.
Ideal for scaling your dropshipping business.
Returns are easy and fast to manage within FBA.
Use the Sourcing Request service, Print On Demand and Sample Orders.
These tools require FBA automation.

Quick Jump

Requirements
Step-by-step Guide
Tracking Numbers and Updates
Managing Returns
Possible Issues & Workarounds
Frequently Asked Questions (FAQ)
Video Explanation: Fulfilled by AutoDS - Automate your orders

Note: Facebook Marketplace as a selling channel does not support order synchronization.

Requirements

Before using the Fulfilled by AutoDS (FBA) service, please make sure the following requirements are met:

Supported Suppliers by the Fulfilled by AutoDS
You must use the supported suppliers for the FBA Service’s.
Enable Orders Processor Add-On
The Orders Processor is billed separately ($9.90/mo after 14 days trial) from your main subscription plan.
Add Balance and Auto-order Credits
You need to have sufficient Fulfilled by AutoDS Balance and Auto-Order Credits.

(Note: AutoDS doesn’t take any commission or keep money from your orders.
Since payments go to your selling channel, AutoDS can’t use that money to place orders. To process them, you’ll need to add balance to cover the product and shipping costs.)
Product in USD
You must use suppliers that trade in USD.

Step-by-step Guide

Step 1: Enable the Orders Processor add-on

Step 2: Activate Fulfilled by AutoDS

Go to Settings > Orders > Supplier Settings

Enable:

✅ "Process orders using the “Fulfilled by AutoDS” service"
✅ "Automatic Orders” (optional but recommended)" - Enabling this option will automatically send your orders to automation as soon as they appear on the Orders page.

If you don’t enable it, you’ll need to manually update each order status from Pending to Send to Auto-Order every time from the Orders Page.

Step 3: Load Balance to your AutoDS account

AutoDS uses your FBA balance to fulfill orders on your behalf. Add funds via PayPal, Payoneer, or credit card. Learn more How to load balance.

Tracking Numbers and Updates

You’ll receive the tracking number on your Orders Page, based on your selected tracking conversion settings (if enabled). To view the tracking log, simply click the link above the tracking number.

Tracking info updates automatically 6–12 hours after shipment.
Delivery ETA is shown on the platform.
If tracking is missing after the ETA → Contact Support (not live chat)
Track every order update with detailed logs from your Orders Page.

Here is how tracking are updated on each selling channel:

Please note that this depends on the selling channel permissions and is not a limitation of the AutoDS system.

Tracking Conversion

Cases that we recommend to use Tracking Conversion:

You want to hide the supplier’s identity (e.g., Amazon) from your buyers or marketplace.
You’re selling on platforms that don’t accept the tracking number provided by the supplier.
You need a publicly trackable number on sites like 17track.net — helpful for customer disputes or chargebacks.
You’re selling internationally and want more reliable, visible tracking info for your customers.

Managing Returns

Go to the Orders Page: Find the order you want to return.
Click the order status: A list of status options will appear.
Select “Request Return”: AutoDS will take care of the return process based on the supplier’s return policy.

📘 Learn more about managing return requests and policies here:
How Do Returns Requests work on the Fulfilled by AutoDS Service?

Possible Issues & Workarounds

Issue	Solution
My order is stuck in “Pending” status.	Orders are usually processed within 24–48 hours. If not processed after that: 1. Change the order status to Pending. 2. Click to change the status again and select Send to Auto Order. If still not processed after 72 hours, submit a ticket for support.
My supplier isn’t supported.	Find the same product from a supported supplier. On the Orders Page, update the product details, then resend to automation.
ETA is today or has passed, but no tracking number yet.	AutoDS updates tracking automatically. Tracking usually updates 6–12 hours after shipment. If still unavailable by ETA, submit a ticket for assistance.

Frequently Asked Questions (FAQ)

Question	Answer
What is the full order process for an order that was fulfilled by AutoDS?	We will show you the full process that your order went through. To read about all possible order statuses and the full process, please click here.
My order keeps failing. What should I do?	Check the failure reason in the Orders Page and try the workaround on your end. You can find common failure reasons and solutions in this article. If the issue persists, submit a ticket.
How can I get the return label?	Go to the Orders Page, change the order status to “Request Return.” AutoDS will process the return with the supplier and attach the return label to the platform once it’s available.
When will the product arrive?	The estimated delivery date (ETA) will appear on the platform once the order is processed. If the ETA or tracking is missing, please submit a ticket.
Can I have the Buy Order ID for this order?	No, AutoDS does not share the Buy Order ID due to privacy and financial policies. You can follow the order progress through the tracking number and status updates. For more details, refer to our Terms & Conditions.
Why has the order profit changed after the order was processed?	The initial profit displayed before placing the order may differ from the final profit due to additional costs like supplier fees or taxes. These are only calculated after the order is processed.
There is a shipping fee on the supplier site. Why is it not included in the buy price of my order?	This usually happens if the “Ship to” warehouse setting is set to “Worldwide” in your supplier settings. In this case, even with “Include Shipping Price” enabled, shipping won’t be calculated in your product price. To ensure shipping is included, set a specific region instead of “Worldwide.” Learn more in this article: Include Shipping Price.