A Full Explanation & FAQ about the 'Fulfilled by AutoDS Service

You can watch this video to learn more about this feature or you can follow the manual instructions below the video.

 

What is the Fulfilled by AutoDS Service?

The Fulfilled By AutoDS Service automatically handles 100% of your orders (on supported suppliers)

This means you no longer need to deal with the orders on the source site, cancellations, returns, or the fear of having your source account restricted. 

All you need to do is just load the balance to your AutoDS account, and we will process everything for you. The entire life span of the order will be handled for you: placing the order, updating tracking, and processing a return label when needed. 

Here are the main features of the service:

1. You no longer need to worry about account locks/orders cancellations/credit card cash flow or limits. Everything will be done using our accounts. You can load balance using PayPal, Payoneer and Credit Card
2. 100% of the orders will be automatically processed. 
3. One-click returns process - Change the order status to ' Ask to cancel'. When you click it, the Fulfilled By AutoDS Service team will process the return label for you and update it on the system for you to download (Terms and Conditions apply).
   
   
   

What suppliers are supported by this service?

Currently, we support suppliers with warehouses in the US or China, check this article to get the updated list- Fullfiled by AutoDS supported suppliers.

And we are always working on adding more 💪🏻

How much does it cost to load a balance?

There are 3 ways to Load balance:

1. PayPal - When you load a balance with PayPal, we will charge a 5% transaction fee, which means that if you want to load a $100 balance, we will charge you $105.
2. Payoneer -  When you load the balance for Payoneer,  For each sum you add, a 3% fee will be added. If you add $100, you will be charged $103, and $100 will be added to your Fulfilled by AutoDS balance.
3. Credit Card- When you load a balance with a credit card, we will charge a 5% transaction fee, which means that if you want to load a $100 balance, we will charge you $105.

In addition to the balance, it also requires purchasing auto-ordering credits.
Any new member of AutoDS gets 5 FREE credits at registration. 

This AO credit balance will allow you to test the fulfilled By AutoDS Service.

How to join the Fulfilled by AutoDS Service?

The process is pretty simple! To use this option, you’ll need to follow these steps (in order):
1) Enable the Orders Processor add-on;
2) Set your supplier settings (check the image below);
3) Add enough Auto-order credits (AO credits);
4) Add enough Balance funds.

Go to your store settings under the supporter supplier tab and check these two options are checked: 

Learn more about how to do the steps to enable the FBA service here: How to Opt-in & Configure the 'Fulfilled By AutoDS Service'?

What is the full order process for an order that was fulfilled by AutoDS?

We will show you the full process that your order passed. To read about all possible order statuses and about the full process, please click here

FBA - Tracking Updates and Conversion 

Tracking updates and conversions is essential for keeping your customers informed. 📈 

With FBA, tracking updates are automatically handled. If the tracking number from the supplier doesn’t fit the format required by your selling channel, we will convert it for you using the FBA service. 

FBA - Tracking update on selling channel

Whether you add tracking numbers manually or the system does it automatically, this is what your selling channel will display at each stage of the order process.

NOTE: Currently, AutoDS will update the order status on your selling channel based on the rules and availability of each platform. Even if the supplier you chose provides tracking updates to AutoDS, your selling channel might not allow AutoDS to update statuses automatically.

That’s why the list above shows the tracking update rules for each selling channel. If your selling channel doesn’t allow automatic updates, you’ll need to manually update the status after checking the updates on your AutoDS account.

AutoDS does not update the status when the shipment is marked as "Delivered." Depending on your selling channel the status will update to Delivered by means:

• Buyer confirming delivery
• Manually updating to Delivered
• Selling channel confirms delivery and updates the status to Delivered automatically

Shipping costs: Please remember that if you have set your shipping costs to “include shipping price,” this will be added under the “Buy Price”. However, if you’re using the “Worldwide” shipping option, you’ll need to handle shipping costs and policies directly on your selling channel for each region. 🌍

FBA - Returns and Refunds and Terms and Conditions

When a user chooses the FBA option, the return and refund process is managed through our system. If a product needs to be returned, the user must notify us, and we will handle the return with the supplier. This simplifies the process for you, as you won’t have to deal with individual supplier policies or logistics.

Certain return requests cannot be processed by our Fulfilled by AutoDS service, this is to ensure the safety of our accounts and the seamless service we offer in FBA. You can read our Terms & Conditions to know more about it.

FAQ - How Do Returns Requests Work on the Fulfilled by AutoDS Service?

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If you have further questions that were not answered in this article, please do not hesitate and turn to us at the support chat - we will be more than happy to assist you.