How to change from API account to Non-API and from non-API to API account?

Changed your mind? Learn how you can switch the way we communicate with your eBay account

Changing from API to Non-API


In order to move your existing store to a non-API version, you need to do the following:

1) Remove authorization from eBay

My eBay -> Account -> Account Settings -> Site Preferences -> Third-party authorizations

Revoke  -> Revoke this authorization --> Apply

Here's the direct link to this setting on eBay:

2) Remove your store/eBay account from AutoDS on the settings page

Go to the SETTINGS page and remove the existing account by clicking:
Remove eBay Account  #1

3) Re-add #2 it as a Non-API (if it says that the store exists by this name, you can add a number at the end, for example, if your account name on AutoDS is WonderfulX add a new one called WonderfulX1) - we can later change the name for you if you would like. 

4) Send us the names of the stores (API and non-API), so we can move the orders and existing active listings to the non-API one.


For more info on how to work with the non-API solution, make sure to check out our FB post here:


Changing from non-API to API


Go to your SETTINGS page and then add the account by clicking : 

Add eBay Account

After that click connect store, this will give us API permissions on eBay:


If the non-API account and the API had the same name, your listings and orders will automatically transfer to the new API account. If it did not happen, please address us at the support with both names so we can transfer your information to the API account. 


For more information about the non-API account feature, search 'non-api' on our help center or YouTube channel.       


If you have further questions that were not answered in this article, please do not hesitate and turn to us at the support chat - we will be more than happy to assist you.