Learn how to start a return process for your Fulfilled By AutoDS order.
This article explains AutoDS V1, our current version supporting dropshipping to eBay only. If the images you see do not match the ones on your account, it means you are using the newer version (V2) which will soon be offered to all our users. Check out this link for the article relevant to you.
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Fulfilled By AutoDS Service
I need to get a return label - how can I get it?
All you need to do is to change the order status to "Return Product"To be able to do that, first, change the order status to 'Ordered', and then the "Return Product" status will appear
Within 24 hours, the button will change to Return in Progress and you will be able to download the return label.
Once downloaded to your computer, you will be able to send it to your buyer from the 'Customer Service' tab on AutoDS or directly via eBay if you wish.
How to receive a refund for the returned item to my "Fulfilled By AutoDS" balance?
Once we receive the refund from the supplier (the money for the returned product was refunded), you will automatically get the money back to your balance. The status of your order will change to Return Completed.
You will also be able to view the sum returned on your balance history.
‼️Make sure to read the Fulfilled by AutoDS terms and conditions - Click here ‼️
If you have further questions that were not answered in this article, please do not hesitate and turn to us at the support chat - we will be more than happy to assist you.
LUD: Februray 7th, 2021