First of all we need to clarify that in order for anything to be working on a Non-API store, the chrome extension should be on, and working correctly.
If you try to upload on your non-api store, but after some time you still do not see your uploads, or you can see that they have been stuck in process for too long, here are a few steps that you need to take:
- Check the Manual Dropshipping Chrome extension:
This is the first thing that you need to do. Open your extension and make sure that the monitors are running.
Secondly you need to click on the bell icon at the top right corner, and check the notifications.
If you see the following notification, it means that the extension was disconnected and you need to follow the process to reconnect it, by clicking on the link.
**Important: Even if you see your eBay account connected, it doesn't mean that it' s connected to the extension. It is crucial that you click the button and follow the process again, till it gets you to the File Exchange page of eBay.
If you click on it, and it already directs you to the File Exchange page, it means that you have successfully reconnected it.
It's highly recommended that, after you reconnect the extension, you clear out the logs, to keep track of what is new after this is done.
After you reconnect the extension, all you need to do is to go back to your Scheduled uploads calendar, open the Upload with the "Eye" icon and click the button "Change Downloaded to Pending"
After that, you can click the "Upload pending uploads to eBay" button on your extension, and the process should start.
2. Check the status of the upload in the Upload Results page on File Exchange
You can click the following link directly, to open up your Upload Results page on eBay's File exchange:
This is the page and this is how it should look:
On this page you have all the reports for adding and revising your items.
Here you have a column called "Uploaded File*" (Request File) and another column called "Load Results Report*" (Response File).
If for some reason your items fail, you can find here the reason why, by downloading these 2 files (Click the "Download" button).
The Request file, should say "Add" in the first column and not "Revise". The "Add" file contains the info for uploading new listings, while the "Revise" file sends the changes of your existing listings.
Below is an example of the file that sends the items' information for uploading (Request file)
And here is an example of its Response File:
In the column "Error message" of your file, you can see the reason why an item was not uploaded.
From here, and depending on the error received - eg if you need to add item specifics - all you need to do is to edit the listing by following these simple steps:
a) Go to your scheduled uploads calendar, and view the listings - Their status should be "Downloaded", so move them back to Pending, the way we mentioned above, and once you do, you can click the little Notebook button, to open the Full Edit of the item:
b) Edit the information needed and save. Then click button "Upload Pending Listing to eBay" in your extension, as described above.
3. The item was listed but you still don't see it in your Active Listings page
If for some reason the item doesn't appear in your active listings, but you have received a confirmation that it was listed, all you need to do is click the button "Update Upload Results to AutoDS" in your extension.
The items will appear directly.
If for some reason the items do not appear at all, or appear in the Untracked listings page, you can connect them to Active Listings by using either a file of eBay id's and source id's, or by connecting them manually, selecting the sell site and source site, and adding the source ID in the field shown below.
Find out more about how to connect your untracked items here:
We hope that this guide has helped you, but if you still have questions, that weren't covered here, you can contact us at the Customer Support chat, and we will be more than happy to help you :)