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How to Manage a Virtual Assistant Account on AutoDS - Create VA Account

Learn how you create an account to your remote employee with specific authorizations

When we want to scale our business some extra help can be useful.  
AutoDS offers many automation features for you, however,  some actions cannot be automated such as good customer service. 

If you wish to grow a successful business, you will not be able to manage everything by yourself. To learn more about VA's check out our blog post. 

This feature will make your life easier by allowing you to add a VA to your AutoDS account by giving him/her limited access to actions on your eBay accounts- you can choose their authorizations. 

To add a VA account please go to the Settings page and click on Add VA Account

 

You will then be able to manage and edit the authorizations you will give to your remote employee - your virtual assistant:

 

The top section of the page will show the active VA accounts and will allow you to either edit them (click the "Show" button) or delete them.

 

VA Name: The name of your virtual assistant.

VA Email: The email of your virtual assistant. This email will be the username of your VA login details. Notice it can be any email, even a fictive one, as long as it follows the email pattern for example:

VA Password: The password of your virtual assistant account.

The bottom section will be the different authorizations you choose to give your VA:

Enable Dashboard

Enable Untracked Listings 

Enable Customer Service 

Enable Listings End 

Enable Active Listings 

Enable Orders

Enable Uploader 

Enable Remove from Monitor 

 

FAQ:

Q: I'm trying to add a VA account but I get a message that the account already exists. How to overcome this? 

A: You can add the account with a little tweak, adding a number at the end of his email. For example:
- Email is james.smith@gmail.com is already registered. Then create a new one with the email: james.smith11@gmail.com

 

Q: Can I give my VA access to a specific store?

A: No. Unfortunately, this feature is not supported. If you would like to give access to a specific eBay account, you will need to open another AutoDS account for that eBay account, add the eBay account, and give access to your virtual assistant on this account. 

 

If you have further questions that were not answered in this article, please do not hesitate and turn to us at the support chat - we will be more than happy to assist you. 

 

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LUD: 9.7.20