If an order fails you will see a failure reason to it:

 You can also click on this arrow icon to get a print screen of the last page where our auto order bot was stopped before the order failed: 

There are a few reasons why orders fail. This article will be revised and updated in case there are new errors. Here is a list of the most common errors:

1. Unknown Reason

Workaround - Just retry the order (after making sure it was not placed on your Amazon account) and it should work. If it doesn't, please contact us through the support chat and we will check it for you.


2. Not Enough Gift Card Balance

The problem is your gift balance has run out on Amazon- in order to use auto orders you must reload your gift card balance. 

Workaround- Check your gift card balance on Amazon and make sure you have sufficient funds to fulfill the failed order. After you reload your balance you can retry the order. You can purchase gift cards directly from AutoDS (Please note this is an outsourced service).
 


3.
Order already tried, please check on Amazon and if the order is not placed there, you can send it again by clicking on the red button.

Sometimes an attempt to place an order is made but at the end of the process, it is not clear whether the order was placed or not. This is when you will get this error. 

Workaround- Please check your Amazon account. If the order was placed, just updated the Amazon order # under ‘Buying Order ID’. If the order was not placed, simply click on ‘Failed, try again button.’

 
4. Add- On item not supported.
 

AutoDS can no longer order Addon items automatically - Amazon does not allow it. All Add-on items will need to be ordered manually if you choose to work with them.
 
Workaround
- order the Add-on manually. 

5. Auto order disabled for this product.

You have disabled Auto-Ordering for this product. You might have a coupon of this item or you are working with a different supplier and for that reason, you had disabled the auto-order feature for this product.

Workaround- You can order it manually with the help of our AutoDs Helper.

6. Item does not exist in Active Listings. 

This is because you don't have the eBay listing synced with a source market product ID -ASIN. This is basically an unknown listing. The case can also be that the listings had ended on eBay for some reason. 

Workaround - You'll need to go to your Untracked Listings. If the list has not ended it should appear there. 

  • Find the source market listing on Amazon.com (ASIN) and copy it.
  • Paste the ASIN to the box of the untracked listings make sure to choose the correct source site and target site and click UPDATE.

The list will return to be monitored and the order should appear then you should re-send the order.

If the listings don't appear on the Untracked Listings page, that means it had ended on eBay and you must manually place the order.  It might have been ended by eBay because of this missing setting. Please make sure to have it checked to prevent this from happening again to your next orders.



7. Item price is more than the maximum loss.

This happens if the item is available but the source price has increased since AutoDS' last price check. When you have set up the Orders Processor you have set a maximum lost price in case of a price increase.  

Workaround - You can go to Monitors → Orders Processor and increase the maximum loss price and then retry the order. Alternatively, you can place the order manually and try looking for a cheaper product.

 8. Authentication Failed.

This happens when Amazon prevents the system from logging in and asks security questions. 

Workaround - You need to go to your Amazon account: Your account → Payments and check what is the zip code of the billing address of the credit card that ends in the 4 digits mentioned. Also make sure that the phone number you have on your billing account matches the one you inserted on the Orders Processor. Then go to Monitors → Orders Processor and insert the 5 first digits of the zip code, update the phone number if necessary, save and then retry the order. Also, make sure your Amazon password is updated correctly on AutoDS.

For more on how to se tup your billing address: 

9. Limited purchase quantity -Reached maximum item acceptable by amount

This happens when the product is limited for a number of purchases on Amazon.

Workaround - Either order manually with the help of a fellow seller or add another buying account to the Order Processor from which the item can be purchased again.

10. Cannot log in to account, Requesting code from the Gmail

The bot which performs the order cannot connect to your Amazon account in order to insert the verification codes that Amazon sends to your Gmail. This is because you did not connect your Gmail account correctly to the Orders Processor page. 

Workaround: Go to Monitors--> Orders Processor
And Click 'Connect Gmail Account'. Alternatively, if it's already connected, remove it and add it again to renew the Gmail token.

11. Address not valid for order

When Amazon has a pop-up advertisement like the one below it interferes with the ordering process and the robot cannot add the product to cart. The result will be that all orders after the current one will fail for the same reason. 

Workaround: place the first order that failed manually and then try to resend the rest automatically. If that still does not work, you should place the order manually. 


In case you encounter any other failure reason that does not appear here, please contact us by chat, provide the error description and the order number and we will be happy to assist you. 

Check out this other page's that we think you will find useful:


If you have further questions that were not answered in this article please do not hesitate and turn to us at the support chat - we will be more than happy to assist you. 

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Last updated 30.4.19

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