When your already existing multiple-variations listings do not have a unique SKU assigned to them they cannot be monitored by AutoDS.
When you upload directly from AutoDS with variations AutoDS updates each variation with a unique SKU. I case the listings were uploaded by another software or directly on eBay, this field might be missing the SKU value.
Also, a change to the existing SKU value can result in an error to the listing.
The cases where you will encounter this as a problem will be either as an error to an existing active listing on AutoDS or as an error in the untracked listings.
1. The possible error on the Active Listings:
2. The error on the Untracked Listings:
A multiple variation listing which appears as not supported can be monitored if you will update a unique SKU value for each of the variations of each listing on eBay under the 'SKU' field.
Once each variation has a unique value then the item will no longer show as 'unsupported' and you will be able to track in your Active Listings from the untracked Listings. Alternatively, if the item is monitored and has an error - the error should be removed after the next scan.
How to add the SKU on eBay?
Go to your listing on your eBay account and click Revise your item
Under Variations click on Edit
On the next screen check all variations of the listing and then click Enter SKU
Enter any value here (It can be anything you like) and click Save
Once done, eBay will apply this value and will add more characters to each variation to make it unique.
Save the changes for the entire edit of the listing. Now the item with all its variations will be compatible with AutoDS.
If you have further questions that were not answered in this article please do not hesitate and turn to us at the support chat - we will be more than happy to assist you.
Last update 17.4.2019